SUMMARY:

• Highly skilled and dedicated with more than 10 years ‘experience and with a proven history of producing exceptional results in a variety of technical service positions.
• Punctual and meticulous with details, and proficient with all aspects of Microsoft Office Suite, computer hardware, software, networking and telecommunications.

TECHNICAL SKILLS:

• Expert user of Mocha soft Software, MS Word, & Excel
• Proven record of providing excellent customer service
• Good written and verbal communication skills

WORK EXPERIENCE:

Confidential, Washington, DC

FEMA Reservist

• Help FEMA respond to, recover from and mitigate all hazards by performing a variety of emergency management functions which are not limited to disaster survivor’s assistance, conducting and verifying damage assessments, and providing administrative, financial and logistical support.
• Work within 23 different Cadres which are groups of personnel organized by operational function and FEMA Qualification System (FQS) position.
• Each Reservist is hired to a position within a Cadre based on his or her skills and experience

Shipping and Receiving Specialist

• Over 2 years hands - on experience in shipping & receiving clerk capacity
• Comprehensive knowledge of inventory control and warehouse operations
• In-depth knowledge of processing shipments by means of database
• Able to answer phones, check in drivers and order follow up
• Thorough understanding of operating forklift, pallet jack, cordless drills and various hand tools
• Knowledge of utilizing the Fed-Ex and Ups systems
• Expert user of Mocha soft Software, MS Word, & Excel
• Proven record of providing excellent customer service
• Good written and verbal communication skills

Supply Technician

• Receive and count stock items, and record data manually on a pick ticket for input into G.I.P system.
• Pack and unpack items to be stocked on shelves in stockrooms and warehouse. Independently stock supply secondaries. Assist clinical staff with supply issues. Make list of stocked out items and report to lead Inventory Manager. Make bulk pull lists and pull items from Warehouse to support supply operations on a daily basis with little to no supervision.
• Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors. Assist in annual wall to wall 100 percent Inventory of MSD Medical Supply Distribution Primary to fulfill MQAS requirements.
• Report safety concerns and issues to Lead Inventory Manager or Lead supply tech.
• Address clinician supply concerns with Lead Inventory Manager both of supply needs overages and quality. Inform Inventory Management Specialist of critical needs when outlined by physician.
• Check secondary and primary supply areas for outdated items and ensure they are removed and properly disposed of under direction of Inventory Management. Prepare 2237 turn in request form. Provide turn in request form to lead Inventory Management Specialist for proper disposition.
• Assist MSD with keeping all supply areas clean and sterile OR supply areas sterile. Maintain Excellence in mandated cardboard removal and follow enforce guidelines of no food in medical supply.
• Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas. Remove corrugated boxes from supply rooms where applicable to maintain sterility. Ensure that items are in designated bins.
• Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
• Assist Medical Supply team by mentoring new employees and leading them to complete daily tasks.

Computer Networking

• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, or related networking equipment.
• Identify the causes of networking problems, using diagnostic testing software and equipment.
• Configure wide area network (WAN) or local area network (LAN) router, switches, and end user devices. Fabricate, test, and install CAT5e, CAT6, T568A, or T568B. Install and configure wireless networking equipment. Catalyst 2960 switches, Cisco 2911 routers, and use Cisco Packet Tracer.

Skilled Laborer/Installer Assistant

• Assisted experienced installers in the completion of $5,000,000 carpentry projects per year.
• Saved time increased efficiency by being able to read and understand blueprints and drawings of construction jobs.
• Performed heavy lifting of 200 lbs. or more of job materials/ hauled, loaded, and unloaded materials at work sites.

Team Leader

• Supervised 3-5 loaders and packers daily in moving of customer’s furniture and goods.
• Assisted in loading and unloading moving trucks using hand trucks and furniture dollies. Able to lift heavy objects over 200 lbs.
• Collected payments (cash, check, or credit card) of services rendered.
• Operated forklift, moving over 17 tons of goods while loading and unloading of trucks.
• Reduced customer’s complaints by maintaining communication with customer’s on their moving needs.

Service Support Technician

• Handled 25-30 customers’ inquiries per day via phone at an offsite location.
• Identified and troubleshot technical problems and provided implementation assistance.
• Assisted technicians daily in providing dial-tone service to business and residential customers by utilizing knowledge of the database system.
• Updated and maintained company database of thousands of cables and pairs in the field using the computer.

Electronics Technician

• Certified high reliability soldering
• Certified in cabling and harness
• Worked with engineers to fabricate electronic equipment
• Help to modify new 747 aircraft to NASA standards
• Build electronic test equipment per engineer’s schematics

Confidential, Loring AFB, ME

Aviation Electronic Technician

• Maintained the guidance and control systems, which included all instruments and auto-pilot systems on the fleet of B-52 aircraft.
• Repaired numerous instruments at or slightly before takeoff to ensure a safe flight.
• Maintained and repaired electronic equipment enabling an average 98% maintenance availability.
• Performed preventative, scheduled and unscheduled maintenance.