Software Tester/Help Desk Analyst resume usa - Hire IT People

Professional Experience:

Software Tester/Help Desk Analyst

Participate in Joint Application Development (JAD) and Software Development Life Cycle (SDLC) processes
Consult with clients to verify business, functional and system requirements
Liaise with developers, business analysts and user representatives in application design and document reviews
Analyze business and system requirements to create and execute detailed test plans and test cases for manual and automated testing
Lead test team in function, GUI, system, regression, integration, UAT and performance testing
Participate as a Deployment Coordinator for application upgrade implementations
Perform software quality testing in Windows, .Net and MVS environments
Test Internet/Web applications
Test Client/Server based applications and Service Oriented Architecture (SOA)
Create written documentation for software applications
Provide software training on an individual and small group basis within a classroom setting
Respond to support requests via email, telephone and Help Desk management system
Produce weekly and monthly Help Desk call volume, open ticket, call type and call resolution reports for Senior Management
Create new user accounts within Active Directory adding the required groups and permissions per security clearance
Validate user access privilege levels

Program Development:

Executed research studies, including focus groups and paper/electronic surveys, to evaluate student demography, enrollment trends, retention rates and teaching effectiveness in support of university goals
Coordinated sampling, data collection and analysis of statistical data to produce reports in support of regulatory compliance, planning and enrollment management
Managed research projects and conducted impact analysis of proposed policy changes to support policy development and institutional strategic planning
Assisted with the management of a sponsor program for NATO personnel enrolled in courses at the United States Army Transportation and Aviation Schools/Ft. Eustis, VA
Assisted with the implementation of an information exchange program to familiarize international students with the United States Judicial System

Communication

Created the web-based video marketing campaign for the 2009 United States Coast Guard Human Performance Technology (HPT) Workshop
Wrote biographies and press releases for military and university personnel
Wrote, proofread and edited copy for newsletters, brochures and websites
Served as the staff technical liaison for internal and external customers

Employment History:

QA/Help Desk Analyst, Confidential (2009-2011)
Asst. Project Coordinator, Confidential (2006, 2009)
Software Test Analyst Techead (Consultant) (2009)
Software Tester, Confidential (1996 - 2000)

Education:

Bachelor of Arts: Political Science

Computer Proficiencies:
Microsoft Office Suite, Windows 7, Windows Vista, HTML, Macromedia Dreamweaver, Hiperstation, Cisco Networking, SQL Server, Help Desk

Security Clearance Cleared - Additional information available

Awards: “Spirit of Excellence”
CPT. James Milne, Commanding Officer
United States Coast Guard
Training Center Yorktown
Yorktown, VA
September 2009

“Spirit of Excellence”
CPT. Anne T. Ewalt, Commanding Officer
United States Coast Guard
Training Center Yorktown
Yorktown, VA
September 2006

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Software Tester/help Desk Analyst Resume

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