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Customer Service Associate Resume

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TECHNICAL SKILLS:

Operating Systems: Windows 10, Windows Vista, Windows 7, Windows 8, Linux

Scripts: HTML, XHTML, HTML5, PHBB, BBCode, ChoiceScript, Java

Browsers: Firefox, Chrome, Internet Explorer, Safari, Opera

Languages: English: Native Language.

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service Associate

Responsibilities:

  • Answering phone calls quickly.
  • Creating a strong rapport with customer contacts.
  • Resolving customer issues as quickly and efficiently as possible.
  • Managing multiple customer contacts at one time.
  • Maintaining a professional remote desktop.

Confidential

Office Assistant (part time)

Responsibilities:

  • Managing stock.
  • Helping manage spreadsheets.
  • Helping manage Amazon Store - front.

Confidential

Shift Manager

Responsibilities:

  • Providing customers with speedy service.
  • Counting tills
  • Managing the kitchen staff.
  • Managing the front end staff.

Confidential

Customer Service Representative

Responsibilities:

  • Manage the front-end of the store.
  • Ensure that all stock on the front end is in stock and not expired.
  • Provide efficient, exemplary customer care.
  • Provide speedy checkout process.

Confidential

Floral Designer

Responsibilities:

  • Manage the floral department.
  • Create unique, beautiful silk floral designs.
  • Provide exemplary customer care.
  • Provide floral designs to customers’ exact specifications.
  • Increased sales by 200% YTD within the first month of management.

Confidential

Bakery Customer Service Manager

Responsibilities:

  • Train all department employees in proper customer care.
  • Run daily customer service huddles with multiple departments.
  • Provide efficient, exemplary customer care.
  • Increased Overall Customer Satisfaction for the department by 85% over the course of four months.

Confidential

Volunteer Moderator

Responsibilities:

  • Check that written works were up to publishable standards.
  • Mediate any arguments between members.
  • Helped facilitate a strong sense of community between authors.
  • Helped run a FaceBook group based around the Jamly Fics community.
  • Helped manage forums to ensure no inappropriate content was posted.

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