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Help Desk Coordinator Resume

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IllinoiS

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Summary
I have more than Twenty years of experience as an It Professional. due to these years on the job experience, I have developed technical and diagnostic skills that include desktop/Laptop support, active directory, enterprise server management and maintenance, software installation, and extensive training in blackberry and other phone systems’ infrastructure support.
Consultative Experience

Confidential,Chicago, Illinois

Confidential,-(January 2011 to April 2011)

  • Imaging laptops and desktops utilizing Norton Ghost.
  • Experienced in a fast paced corporate environment.
  • Installing required applications and updates through Marimba.
  • Mapping networks printers for users.
  • Installing equipment for users.
  • Replacing hardware and additional memory when required.
  • Deploying computer equipment for users.

Confidential,Des Plaines, Illinois

HELP DESK COORDINATOR-(August 2010 to December 2010)

  • Phone and E-mail support.
  • Deskside / desktop support.
  • Software and hardware troubleshooting.
  • Malware, spyware, virus removal.
  • Multi-tasking, prioritization, and escalation.

Confidential,Chicago, Illinois

System Diagnostic and Maintenance manager- (August 2009 to January 2011)

  • Troubleshoot and repair Laptop/Desktop’s for clients.
  • Remove viruses and install viruses’ protection software.
  • Software/Hardware upgrades.
  • Install wireless network for clients.
Developed Professional skills

Confidential,Chicago, Illinois

Desktop Support Analyst 1- (May 2003 to June 2009)

  • Provide 2nd and 3rd level support for the entire Tribune Company.
  • Migrate/Upgrade/Patch Servers and Desktop/Laptop as needed.
  • Administrate Veritas Netbackup for backup and recovery operations.
  • Administrator user/email accounts in AD which composed of creating, enabling, and disabling.
  • Administrator Blackberry accounts and devices including troubleshooting via BES.
  • Troubleshoot Desktop/Laptop hardware/software as needed.
  • Manage Work Order in ITSM which includes, creating, updating, and escalating tickets to proper

groups with accordance to the current processes.

  • Managed/Troubleshoot VPN accounts for remote users.
  • Create/Deploy standard desktop/laptop images with Norton Ghost.
  • Procurement for hardware/software with various vendors.
  • Software platforms supported window NT, XP, Vista, Office 2000, 2003, 2007.


Computer Technician- (June 1998 to May 2003)

  • Played a key role in migrating users, from the Editv system to desktop environment.
  • Migrate/Install over 1,000 Pc’s to OS/2 operating system and office 2000.
  • Made cross-cut in the wiring closet and at the user location, for data.
  • Install and did cross-cut for the Rolm phone system for the entire tribune company.
  • Provided 2nd and 3rd level support for the entire tribune company.


Hardward technician- (September 1987 to June 1998)

  • Supported the DEC 10/11 and EDITV system.
  • Did component level repair on, printers, EDIT V, DEC 10/11 system boards.
  • Supported various Desktop/Laptop, IBM, Compaq, Zenith, and Sony.
  • Supported various software platforms, Dos, Window 95, 98, CC:Mail, and word perfect.

Education

• Diploma - Electronics

Certifications

  • MCSE
  • Dell OptiPlex, Latitude, Dimension
  • Hp printers

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