HELPDESK TECHNICIAN Resume Meriden, CT - Hire IT People

OBJECTIVE: To advance and develop my professional IT skills, with a preference in entry level Network Administration position, securing a job where hard work, dependability and teamwork are a must.

EDUCATION:

Currently pursuing CCNA certification Wallingford, CT
A.S. degree - Information Technology
Certificate - Computer Technician

CERTIFICATIONS:

MCSE, MCP, A+

TECHNICAL SKILLS:
Level I / II Helpdesk & Technical Support. Hands on experience in Wireless Networking, 10/100/1000 Ethernet, Switching/Bridging (VLAN, Spanning Tree), VPNs, LAN/WAN/MAN, TCP/IP Protocol, IP Addressing and Subnetting, IP Access Lists, Routing Protocols, Token Ring, Network Services: TCP/IP, Active Directory, Group Policy, DNS, WINS, DHCP, FTP, Telnet, SSH, VPN, IPSec (L2TP), Routing and Remote Access, Terminal Services, Networking (Fiber, CAT6, CAT5, coax), Entry level experience with WAN configuration include: Frame Relay, PPP. Internal Routing Protocols include: RIPv1, RIPv2, EIGRP, and OSPF, OSPF, IPSEC, Cisco 2600/3600 series routers, Netopia Routers IBM, DELL, Workstations and Servers Printers, Windows Server 2003. Support in Novell and Microsoft LAN/WAN environments in both Server and Client, Microsoft Windows 95/98NT /2000/ /XP/VISTA, Microsoft Office 2003/2000/XP, Novell Netware 5.0, GroupWise 6/6.5, Microsoft Exchange, Remote Desktop (LANDesk, pc anywhere), Norton/MacAfee Remedy, DK.

EXPERIENCE:

6/07 - 2/09 Confidential, Cheshire, CT
LEVEL II HELPDESK TECHNICIAN
Helpdesk support for UMASS hospital. Support included hospital specific systems and databases, AS400 systems, Active Directory, Novell, Citrix, Microsoft office applications, VPN, networking, printer, telecom issues. Working directly with client PCs through remote control applications including LANDesk and RDP. Anticipated better than 80% first call resolution, with strict SLA's for each client. Use of DK and Remedy ticketing systems for call tracking and escalation.

1/05 - 5/07 Confidential, Hartford, CT
COMPUTER RESOURCE SPECIALIST
Provide 2nd level support for all Day Care locations in a Novell environment via face-to-face, phone, email, and remotely Setup Network ID for new users. Used Ghost software to produce and maintain PC workstation images. Setup and deployed new computers Provide support for cell phones and Land lines Preventive maintenance of all Savin and Xerox Printers Setup/configure printers on the Network. Configure and setup Sonic walls, Linksys routers and wireless routers. Used Trackit ticketing software. Troubleshoot and resolve all computer software and hardware issues Participate in the department initiative of documenting processes and procedures Responsible for testing and rolling out future releases of Microsoft updates, Norton Antivirus and other applicable company software. Setup of equipment in conference rooms - microphone, projector, laptop, etc.

8/04 - 12/04 Confidential, (contract position)
INSTALLER
Upgraded State Farm Insurance Offices throughout Connecticut, Maine and New York. Upgrades included updating and configuring of HP Servers and Work Stations. Install hard drives, digital cameras, multi - function devices, scanners, printers, and USB hubs for Laptop and Desktop Computers

Confidential, Southbury, CT
1/03 - 7/04 LAN TECHNICIAN/SERVER SUPPORT
Monitoring USF (Universal Server Farm) environment for automated alerts,
Monitoring LAN, switches, hubs, routers for up/down alerts, problem determination based on the system generated alerts, Create, assign/reassign, close problem records using REMEDY, Provide hands on support for servers and network devices for USF support team

4/00- 10/02 Confidential, Stamford, CT
TECHINAL SUPPORT ENGINEER
Respond to and log incoming calls in REMEDY, provide support for all of Dymo products, troubleshoot on all Operating system platforms: Win 95 - XP and Mac 8.6 to Jaguar (10.2). Assisted customers with installation of Dymo products, on Networks, printer servers, LPT, serial, and USB ports. Integrated third party applications with Dymo applications: ACT, Goldmine, Word and Outlook.

2/98- 12/99 Confidential, Framingham, MA
IS SUPPORT SPECIALIST
Provide first level support for company's IS Support Center - Respond to and log incoming calls, support applications, troubleshooting desktop services, hardware/software problems, AS/400, UNIX, VAX, LAN, WAN, intranet, internet, email, voice mail, monitoring network connectivity including user accounts, printers and exchange servers using Enterprise Administrator software. Support end user terminal for store systems, warehouses, and corporate user, and cross train with the PC Group on a weekly basis.

REFERENCES:

Available upon request

We provide IT Staff Augmentation Services!

Helpdesk Technician Resume

Meriden, CT

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship