Desktop Support Administrator RESUME CA - Hire IT People

Objective

To obtain a position with a corporation that allows both professional and personal growth.

Education

Associate Applied Science in Electronics Computer And Technology

Relevant Classes
PC Hardware and Software with Lab
Electronic Systems I,II,III with Lab
Introduction to Networking with Lab
Introduction to Microprocessors
Introduction to Routing with Lab
Communication Systems
Technical Communications
Semiconductor Manufacturing
Special Skills
Proficient in MS Word, Excel, Access, PowerPoint, and Outlook
Trained in Technical writing, including proposals and documentation
Experienced in using Internet and Web resources in problem solving
Excellent customer service skills acquired and Team Worker
Professional Appearance and Outgoing Personality
Typing 45 words per minute

Work experience

Intern Confidential,Fairfield, CA Jan. 2011- Current
Met and Greeted Clients
Answered Phones
WordPress Web Design
Desktop Support Administrator Confidential,Fairfield, CA Feb. 2008- April 2008
Manage the CER (Capital Expenditure Request) process for IT-related assets. This includes correctly filling out and submitting the CER form. Also includes ensuring that the IT assets ordered are within the Approved Equipment List.
Resolves basic network, server, desktop, and application issues
Ghosting Computers
Ensures all issues are entered into the MV Transportation Help Desk software
Manage the Corporate software inventory, tracking which software packages reside on which computers and monitors for legal licensing requirements.
Responsible for routine maintenance and administration of Local Area Networks including but not limited to configuration of servers, administration of users and printers, server upgrades, server backups, disk space administration, backup and recovery, patch management, and virus protection.
Grow professionally in some or all of the following fields: network administration, network optimization, LAN switching, LAN routing, systems connectivity, network management, and client support.
Ensures all issues are either resolved or reassigned to appropriate support personnel
Manage the Corporate laptop and loaner equipment inventory, including tracking the location and status of all loaner laptops and equipment
Demonstrate a firm grasp of complex technical and business systems, processes, and principles across IT functions and their relationships in support of the achievement of business goals.
A high level of interpersonal skills and communications skills is required. The incumbent will be interfacing with many levels of personnel from users of limited knowledge to executives and should be equally comfortable in either situation.
Provide high level of client care and satisfaction

Assistant Librarian Confidential,Fremont, CA July 2007-Oct. 2007

Researcher, Data Entry, Stock, Projects, Team Worker and Customer Service
Filed, Answered phones, Sorting mail, Ran errands, Internet research, Met and Greeted Clients, and Ordered Office Supplies

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Desktop Support Administrator Resume

CA

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