WORK EXPERIENCE

Confidential,11/15/10-Present
HSPD-12 Security Specialist/Service Support Help Desk
Dept. of Homeland Security, Identity Management Division

• Analyze and troubleshoot PIV badge issuance and enrollment stations, answer calls arriving at the Support Center and accurately identify, prioritize, and log the service requests within the established standards, diagnose problems by asking accurate, concise questions in a professional and timely manner, accurately prioritize, categorize, and log calls as well as re-set network passwords
• Monitor equipment status and provide assistance in diagnosing situations in cooperation with Physical Security personnel in the field as well as processing and programming of access control devices; set up and breakdown of all HSPD-12 computer equipment, resolve print queue problems, manage crisis escalation and transfer calls to other support groups as appropriate,
• POC for all reports
• Prepare, run, write and maintain weekly reports ( spreadsheets) for all DHS components from the Enterprise Identity Management System Portal for PIV pending status
• Respond and submit IP address requests to technicians; provide consultation and ensure that all inquiries regarding, HSPD-12, FIPS-201, personnel and physical security individuals, including high-level officials, and provide accommodation for such people consistent with security requirements and operational needs
• Initial contact providing guidance for customers who engage the helpdesk through voice, tickets, and e-mails, escalate issues and trouble tickets; verify security levels and research security level clearances using several personnel and security access databases, to include: the Integrated Security Management System (ISMS); assist deployment specialists using IDMS, Authentx and ISMS
• Accesses Lenel OnGuard - A access management application for managing security access and used by many U.S. Federal Government entities that is used to control specified access levels to various buildings, offices and rooms as authorized for employees, intrusion detection systems, creation of access control lists, running reports, and identifying and resolving minor and complex situations using Lenel OnGuard System Administration.
• Uses SharePoint to track Service Support Desk tickets, place tickets for Returned Merchandise Authorizations and updating electronic call log
• Revoke PIV card access and follow up with ticket owners while keeping the customer updated on progress, provide accurate and consistent information on Personal Identity Verification (P.I.V.) badges, server crashes, malfunction hard ware such as printers, fingerprint scanners, card readers, card encoders, cameras and authentication hamster
• Create and edit Standard Operations Procedures for the Access Control Division
• Identifies areas for improvement, devise strategies and solutions to accomplish them, and submit them to the supervisor for consideration and implementation
  
  

Confidential,
6/16/10 – 11/12/10
Personnel Security (Contractor) Dept of Homeland Security, Transportation Security Administration

• Assist in and initiate background investigations and run PIPS reports; Run credit check from Keypoint
• Manage receipt of security documents submitted from contractor applicants; schedule and scan eQip release forms and , conduct mass/individual initiations in eQip Portal
• Conduct fingerprinting procedures; initiate contact with personal references, employers of applicants, and appointees for use in pre-employment suitability inquiries; verify the appropriate level of background investigation being requested, and ensure all documents required for suitability processing have been completed and included in the individual files
• Review clearance forms using Background Investigation Tracking System (BITS)and e-Qip; manage the process of collecting the SF86 and SF 85P forms and provide service to managers, employees and internal and external customers; update Background Investigation Tracking System I &II (BITS)and SKIES with most recent action taking in the eQip database
• Review correspondence, reports, administrative and/or operational documents, program materials, for compliance with TSA policies, guidelines, and practices; assist in conducting preliminary and final reviews of statements of personal history and related data prior to initiation of background investigation procedures; conduct background investigations of individuals who would occupy positions where a determination of suitability for employment or access to classified information is required
• Draft summary sheets on the results of investigations for all assigned cases; in case of derogatory information, drafts detailed evaluation of the adverse information; making draft lists of recommended questions for lines of inquiry for follow on investigations; assist in adjudicating personal background investigations for suitability for employment with the FBI and/or issuance of a security clearance
• Review Personnel Security Questionnaires (SF-86 and SF-85P), verify information submitted on applications contact subjects via approved methods to complete information on background investigation forms; retrieve data from credit bureaus, request Local Agency Checks, review reports to determine criminal record, traffic violation, etc., reset Golden questions for applicant who have been locked out of the eQip System and, initiate new investigations and re-investigations, manage those requests, and submit those requests to the Investigation Service Provider (ISP)

STAY IN SCHOOL STUDENT GOVERNEMENT EXPERIENCE: Dates Employed: 6/13/2005 –5/28/2010

Confidential,of Facilities, Security & Operations Support, 3/29/2010 – 5/28/2010, Security Clerk

• Assisted with installation and maintenance of all telephone and related services (voice mail, wireless voice and data services, cell phones, calling cards, audio conferencing, in-building wiring to support voice and data networks); perform enrollment of PIV Government badges and issuance of PIV badges and Telephone Procurement Request using Admin Procure Database; issue AEGIS (proximity) badges (check access and suspend access) using Access Vision
• Distributed/activated kastle keys for elevator access to after hour employees; update Personnel Security using Automated Security Tracking (AST); performed telephone repair and provide in-house support for all Division end-users; obtained and monitored use of services, supplies, and equipment
• Performed office automation work requiring the use of software applications and computer equipment; prepare correspondence, reports, technical documents, graphs/charts, forms, and other office support materials; provided office support services by completing a variety of clerical and administrative support tasks and procedures; process incoming or outgoing mail, including the processing of express mail, and/or arranges records for storage/reference, scheduled disposition, and retrieval; prepared file folders, labels and checklist for International Criminal Investigative Training Assistance Program (ICITAP); grant wavier access; destroyed files and suspended AEGIS badge access to departed DOJ employees and contractor security file folders using ACCESS Proximity AST
• Entered Personal Identify Verification cards into AST and in secured Top Secret safe; initiated FBI Name checks; grant reinvestigation background checks and prepare Verizon telephone swaps and created telephone procurement request templates and program Verizon handsets

Confidential, (Office Automation)

• Prepared taxi cab reimbursement and claims for reimbursement of official travel ;compiled Employee Performance Evaluation packages and ensured signatures are present; operated a multi-line phone switchboard and transferred calls to the appropriate personnel; prepared handwritten messages for employees or e-mail phone messages in accordance with office procedures; maintained supply room and inventory
• Acted as back-up timekeeper and prepared time and attendance for employees; sent e-mails requesting leave taken and completed the worksheet with the appropriate dates in the correct columns; established and maintained an alphabetical, numerical, and subject matter file for letters, memorandums and other office correspondence; photocopied FOIA documents; complied materials; provided copying and back-up support to attorneys
• Prepared charts and litigation cases and files; edited country assignments; hand-delivered documents to division managers within the Criminal Division; ensured work schedules were coordinated with co-workers to assure adequate office coverage; greeted new employees and escort new employees to other work locations; prepared address/file labels and FedEx packages; transmitted charts, tables and other documents, and assisted staff members with the Criminal Division’s Annual Awards Ceremony

Confidential,5/30/2006 –8/18/2006 and Human Resource Mgmt
Office 6/13/2005 – 8/19/2005, Clerk (Office Automation)

• Typed memoranda, letters, reports, statistical and computer related documents; prepared spreadsheets that tracked the Bureau administrative programs; created and maintained files/file rooms; and reproduced material on photocopy equipment; opened and distributed incoming mail and routed mail to the appropriate personnel for action
• Performed research general and specific for information requested by staff; used word processing software and printing equipment to create, copy, edit, store and retrieve documents; received calls and visitors and directed them to staff members or others, as appropriate; answered phones and responded to customers request and referred callers to the appropriate personnel for assistance; greeted visitors and directed them to the appropriate personnel; reviewed and assisted administrative staff in the completion of Requests for Personnel Actions (SF-52s) and distributed Notification of Personnel Actions (SF-50s) in accordance with policies; sorted incoming mail and ensured that it was delivered to the proper employee for action
• Ensured that the job application box located in the main lobby was checked daily for applications; sorted job applications and entered job applications into the Microsoft Access Vacancy Announcement Database; made copies of 182\'s, job application vacancy announcements and created Official Personnel Folders (OPF) and Employee Personnel Folders (EPF); filed SF-50s and other personnel forms in the OPF and EPF folders using an Electronic Filing System and retrieved them when necessary and created labels for all OPF’s and EPF’s; prepared the necessary mailing documents and mailed out FedEx packages
• Hand-delivered confidential packages within the building and to the annex using the shuttle bus; registered employees for Agency-wide training courses in the training Reservation System; screened training requests to ensure courses were available; provided clerical and technical support in recruitment, including sending out offer and non-select letters, prepared and posted vacancy announcements, logged applications into the database and faxed material to participants; update OPFs and submitted transactions to update the National Finance Center data base; performed clerical, assistant and technician work in support of the agency automated personnel/payroll system in the National Finance Center

Confidential,Wash, D.C.
Data Entry/Medical Inventory
2/19/10 – 2/21/10
Maintained the stock/supply room and warehouse for medical supplies for the Surgery Center, assisted with designated inventory, maintained supply levels of designated basic items (e.g., surgical tools, gauges, bandages, etc); provided data entry of all medical supplies to ensure sufficient equipment was placed in the surgery rooms. These functions were performed in accordance with all applicable laws and regulations and Georgetown University Hospital\'s policies, procedures and standards.