We provide IT Staff Augmentation Services!

Helpdesk/it Analyst Resume

4.00/5 (Submit Your Rating)

Suwanee, GA

Hire Now

Career Objective
Work in a position that allows me personal satisfaction and career advancement in the IT field.

Experience

Confidential, Portage, MI
Helpdesk/IT Analyst

  • -Provide on-site technical support to Sales, Customer Service, and Manufacturing
  • -Provide phone support for software and hardware to field sales reps
  • -Build and maintain PC/Server hardware, software, and OS (XP, Vista, Windows 7)
  • -Maintain LAN/WAN configuration for multiple sites
  • -Help create and style internal webpages and information
  • -Work with AS/400, EDI, TrustedLink to ensure proper order and invoice (850,810,855)
  • -Maintenance of Zebra Printers
  • -Maintenance and repair of Symbol 8146 RF units

2009-2010 Confidential, Portage, MI
Art Director/Designer/Member

  • -Design and develop websites to client specifications to help build and drive online presence
  • -Create and edit photography and other graphic elements for use on web or print.
  • -Build and repair PC\'s to customer specs
  • -Install and maintain OS\'s (Windows all flavors, Mac OS X, Linux)

2006-2009 Confidential, Kalamazoo, MI
Licensed Financial Consultant

2005-2006 Confidential, Duluth, GA
Customer Service Representative/Financial Specialist

2002-2005 Confidential, Plainwell, MI
Systems Monitor/Support

  • -Acted as first level IT support for store staff and escalated if necessary
  • -Maintained and repaired point of sale terminals and office equipment
  • -Ensured proper pricing and marking of products throughout store
  • -Streamlined reporting and ordering needs for departments
  • -Administration of Active Directory for user rights/privileges

2005 Confidential, Kalamazoo, MI
Internship

  • -Designed and implemented website to replace existing
  • -Made it user friendly for future updates by their employees by implementing CMS

2004-2005 Confidential, Plainwell, MI
Webmaster

  • -Kept site content updated and easy to use for members Dealt with issues and problems involved in creating and maintaining site.

2004- 2005 Confidential, Plainwell, MI
Partner/Programmer

  • Design and create websites for customers
  • Build and repair PCs.
  • Create software using various tools to help make daily routines easier
  • Use effective time-management to meet client deadlines

Education

Associates Degree in Computer Science /Webmaster
Member of AITP (Association of IT Professionals)
Computer Science (Technical Management)
Expected Graduation date

Computer Skills
Experienced with xHTML, Javascript, CSS, PHP, MySQL, VB .NET, Visual C#
Experienced in Microsoft Windows workstation and server OS, Linux OS, Mac OS X, Active Directory, TCP/IP, Exchange.
Experienced in AS400, EDI, TrustedLink, BizManager

References
Available upon Request.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship