Desktop Support Analyst Resume Plano, TX - Hire IT People

Professional Summary
Excellent team player at all levels with ability to perform independently with exceptional communication, analytical, presentation and problem solving skills.

Technical Skills

Operating Systems / Mainframes
Windows XP /2000/NT/98/95, Microsoft Exchange, DOS, TCP/IP
Software / Tools
MS Office Suite 2003/2007 (including MS Publisher and MS Access)
Symantec Ghost, Symantec PC Anywhere, MacAfee Antivirus, WebEx

Professional Experience

Confidential,t July 08 - Present
Plano, TX
Desktop Support Analyst

TI develops analog, digital signal processing; RF and DLP� semiconductor technologies that help customers deliver consumer and industrial electronics products.

Windows 2000, XP support
Windows account Management, Active directory administration and password reset.
Phishing, Spyware and Virus support.
Main Frame Support.
MS Word 2007, Power Point 2007, Access 2003, Excel 2007, Front Page 2003.
Outlook 2003 - 2007. Exchange/Internet mail support.
SharePoint, 1st level support.
Hard disk Encryption, Pointsec Ver 5.1 and 6.3, password reset, enable WIL.
Account setup and password reset for FTP
Unix account setup and password reset.
Connected TLM Backup setup, restore and resolution for the error code.
Document Management, with Acrobat Reader/Writer.
Contributor for Knowledgebase. Running Pilot Project for the new KB Nova 7.
Train new Hire (Inbound/Web) for Quality Control.
Remote Connectivity, VPN, iPass Connect, Connect2TI, Remote2Desktop, SMS, Remote Control SCCM
Local, Network print support.
IP/Analog phone and Cisco Call Manager support.
Unity Voicemail Setup and provide support for IP Phones (Cisco 7912-7960)
Hardware and software support for Laptop and Desktop.

Confidential, March, 07-July 08Dallas, TX
HelpDesk Support Analyst
Confidential, is one of the leaders in the IT Project Development.

Providing MS Office support to corporate users.
Installing network printers and software.
Providing support for Concur expense manager.
Unlock and reset password on Active Directory.
Troubleshoot & diagnose VPN, Access Manager and connectivity issues
Troubleshoot, diagnose & configure Outlook.
Troubleshoot VPN and connectivity issues.
Done duty as support technician for more than 750 end users.
Responsible for delivering support through telephone, desk-side visits and email.
Worked as advisor fordesktop supportteam to providesoftwareand hardware break service and training requests.
Excellent communication and writing skills.
Able to work independently and under pressure also.

Confidential, Jan'03-March'07 Parsippany, NJ
Desktop Support
Pfizer Pharmaceuticals have consumer health business all over the globe.

Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, includingdesktop, laptop, WAN, LAN, and remote systems.
Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
Tracked and de-escalated technology and both computer and telephone equipment systems.
Expertly installed, configured, monitored and troubleshot PC\'s and related hardware on all OS platforms.
Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.
Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems.
Procured, received, documented and tracked inventory of all computer equipment and software licenses.
Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
Resolved Windows and Internet Explorer issues on desktop and laptop.
Identified and removed computer viruses and provided major repairs in accordance with outside vendors.
Performed wiring and daily maintenance of internal computer systems.
Resolved Windows related issues, Internet Explorer issues and other PC software related issues.
Monitored and troubleshoot LAN, installed and configured routers and switches, and generated weekly reports

Education

Bachelors in Computer Science
Associate in Business Administration
MS Access Certified 2003

References: Available on request.

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Desktop Support Analyst Resume

Plano, TX

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