PROFESSIONAL SUMMARY:

• Over 9+ Years of IT experience on various technologies like Citrix, VMWare and Confidential Infrastructure Technologies.
• Over all experience in Virtual Desktop Infrastructure Solution and Private cloud desktops.
• Adept at collaborating with clients and functional managers to identify core business requirements and leverage technology to streamline business processes.
• Experience working interactively with customers and resolving day to day Citrix XenApp & XenDesktop related issues
• Extensive experience as systems administrator supporting and maintaining Citrix VPN enterprise environments, including Citrix XenApp and XenDesktop 7.6 and later, preferably 7.13
• Extensive experience upgrading and patching the Citrix and Windows environments to meet security, audit and business requirements
• Citrix Cloud deploy VDI, virtual apps, desktops, and complete Citrix workspaces on one or more Azure - based resources
• Experience in Maintaining and managing Cloud computing infrastructure (VDI)
• Experience and insight to elevate applications, cloud computing platform infrastructure
• Designing cloud deployment strategies that mitigate risk while meeting infrastructure, employee, customer
• Experienced in the support and maintenance of Citrix NetScaler 11.0 and later
• Designing and maintaining in building and the Global Citrix XenApp 6.5 and XenDesktop 7.6
• Proficiency in Confidential products with advanced skills in the current Confidential server operating systems
• Demonstrated skills in managing Active Directory, MS Exchange, (MS Hyper-V or VMWare, and managing Citrix environments.
• Hands on experience supporting and maintaining Windows 10 operating system in a VDI environment
• Hands on experience maintaining Windows 2016 & 2012 R2.
• In-depth knowledge of configuring and implementing AD group policies.
• Hands on experience with VMware vSphere 6.0 and later.
• Supporting in a Citrix environment, Citrix XenApp, Citrix XenDesktop, and troubleshooting end user sessions
• Consulting with application owners and providing expertise to help them maximize efficiencies and meet customer needs for accessing software and desktop
• Performed various activities like up-gradation of citrix components and installation of hot fix rollup.
• Experience supporting and maintaining PVS/MCS environment.
• Troubleshooting the client issues in software distribution and ICA client issues
• Installing and Migrating Xendesktop - XD 5.6 desktop delivery controller to XD 7.6
• Participated in Root Cause Analysis (RCA)
• Experience automating, scripting and streamlining processes for efficiency and accuracy. Powershell, shell scripting and other scripting methods desirable.
• Hands on experience maintaining Windows 2016 & 2012 R2.
• Responsible for maintaining and configuring vCenter hosts for VDI infrastructure.
• Coordinating with vendors for installation for new change requests.
• Monitoring the Citrix Servers performing scheduled maintenance as per the requirements.
• Knowledge in Active directory, Group Policy, DNS, DHCP.
• Experience supporting and maintaining Citrix monitoring tools like Director, Command Center and Insight
• Provided emergency off-hours support as defined in rotation schedule with other Information Systems Operations Staff.
• Participated in all phases of issue management tasks.
• Basic understanding in Networking and Storage concepts.
• Good exposure to ITIL process like incident, change, problem and change management

TECHNICAL SKILLS:

Tools: /Products: Citrix XenDesktop 7.x, Citrix XenApp 7.x,Citrix PVS 7.x, Citrix Netscalar, VMWare 5.x, SCCM 2012, Confidential APP-V 5.0, Appsense 8.x, MS Active Directory, Confidential SQL Server 2008/2005, Storefront 11.x, Webinterface

Confidential Services: Windows 2008 R2/Windows 2012,Windows7/Windows 8, Linux(Ubuntu/Fedora)Hypervisor Virtualization: vCenter, vSphere, 5.0, 5.5, Xenserver Hyper-V

Databases: MS SQL Server 2005/2008/2012

Programming Languages/Frameworks: PowerShell 1.x & 2.x, C#, VBScript, XML, HTML, ASP.net

WORK EXPERIENCE:

Confidential, NY

Citrix Administrator

Responsibilities:

• Responsible for the design and implementation of the project
• Designed and developed a virtual desktop environment using Citrix XenDesktop 6.5/7.6, and all integrated components such as Provisioning Server (PVS), Citrix XenApp, and Active Directory.
• Providing consulting services around VDI solutions, including Strategy and road map workshops and design and plan workshops.
• Provided delivery services to customers including migration of XenApp 6.5 to XenApp 7.6 and Appsense Migration to 8.2 from Appsense 8.0.
• Assist customers with designing, deploying and configuring AppSense for User personalization.
• Conduct systems design, feasibility and cost studies and recommend cost-effective cloud solutions.
• Advise software development teams on architecting and designing web interfaces and infrastructures that safely and efficiently power the cloud computing environment.
• Deploying Citrix software as a service, Citrix Cloud simplifies management of Citrix technologies.
• Upgrade Citrix XenApp/XenDesktop 5.6 to 7.6 and Provisioning Services 6.1 to 7.6
• Led and mentored others with the implementation of XenDesktop 7.5, Provisioning Services 7.6 as well as Storefront 2.6
• Experience and insight to elevate applications, cloud computing platform infrastructure
• Perform in-place upgrade of XenDesktop from 7.6 to 7.8.
• Monitoring Citrix environment to manages and configure licenses
• Monitored Citrix Server's health by using Citrix Edge Sight and smart auditor for Application Packaging/ Distribution support for the implemented packages.
• Responsible for installing in-house and 3rd party applications on Citrix Terminal Servers and publishing to users through Citrix Delivery console.
• Confidential Azure deployment enabling them to store data in Confidential -hosted worldwide data centres
• Worked on APPDNA tool for Application Compatibility testing for Win-7, 64-Bit, Application Virtualization, and Windows Server 2012.
• Deployed large XenDesktop and XenApp environments on ESX, XenServer, Hyper-V, and Amazon Web Services
• Set up Citrix NetScaler and Branch Repeater in a variety of network configurations utilizing features including Access Gateway, App Firewall, SSL Offload, Load Balancing, and Global Server Load Balancing.
• Hands on experience supporting and maintaining PVS/MCS environment.
• Experienced in Citrix StoreFront and XenDesktop, Provisioning Server, Appsense
• Contacted users for troubleshooting/root cause analysis for proper assignment and prompt resolution
• Maintained and managed Windows 2008\2012R2 servers in Citrix farm
• Assisted in company-wide migration to Windows 7 published desktop environment
• Decommissioned and reallocated servers based on resource needs assisting with capacity planning
• Responsible to implement many automated task to ease the project deployment and maintenance.
• Managed VDI assignments and user sessions using VMware Vsphere and Citrix XenCenter
• Responsible for the build release and patching via SCCM.
• Designed & operated the APP-V integration into SCCM 2007 R2 virtual application streaming.
• Implemented the streaming server APP-V concept for desktops
• Resolved misconfigurations and configured load balancing of servers.
• Demonstrated ability to automate tasks with scripts (PowerShell)
• Integrated the application deployment through APP-V with the GPS & asset inventory system.
• Hands on experience supporting and maintaining Citrix monitoring tools like Director, Command Center and Insight.
• Managed VDI assignments and user sessions using VMware Vsphere 6.0
• In-depth knowledge of configuring and implementing AD group policies.
• Installed and configured Citrix XenServer, Provisioning Servers and XenDesktop to include Citrix Profile Manager, redirect user files using Confidential GPO, configure and created PVS Golden Images and Personal Virtual Disk
• Installing and updating Xenapp & Xendesktop, developing professional infrastructure, solving technical issues, training users, managing Windows systems, and supervising the Citrix server farm
• Troubleshooting and resolving issues in enterprise Citrix environment, Including Web Interface, application enumeration and performance issues, Printing and provisioning issues, for internal and external clients.
• Extensive experience upgrading and patching the Citrix and Windows environments to meet security, audit and business requirements experience writing PowerShell and VBScripts for automation tasks and custom solutions
• Troubleshooting issues related to Citrix Xendesktop/Provisioning Server/XenApp farms and Troubleshooting Citrix Xendesktop Desktop Director/ Citrix Web Interface Issues.
• Work and resolve AppSense profile issues of users.
• Executed effective processes for functional and user acceptance testing for final product development.
• Provided technical assistance to all team members during technical exchange meetings.
• Installation of Confidential security updates for the Citrix servers.
• Responsible for the root cause analysis for service interruption recovery, create preventative measures on complex projects.
• Documenting and implementing the best ITIL processes to run the project efficiently and par with the world service standard.
• 24X7 on-call, disaster recovery testing, extensive involvement with and training of off-shore technicians

Environment: Citrix Xendesktop 7.12, Vmware 5.5, Citrix Xenapp 6.5, Citrix Storefront 2.6, Citrix Web Interface 5.4, Citrix PVS 7.1, Appsense 8.4, App-v 4.6, Windows Server 2008 R2, SCCM 2012, Powershell.

Confidential

Citrix Analyst

Responsibilities:

• Installation and configuration of applications and software on the newly installed citrix servers
• Managing large scale/ distributed citrix infrastructure solution deployments and have handled deployment & operations
• Deploy the Citrix VDI PVS image to the respective BYOI (Bring Your Own Image) customers upon request after Confidential approval.
• Extensive experience writing Power Shell and VBScripts for automation tasks and custom solutions
• Installing and Configuring Citrix Web Interface Management for both Xendesktop and XenApp Farm.
• Administrating and implementing Citrix Xendesktop for enterprise environments that include complex application access scenarios. Working with persistent /no persistent image
• Experience with App-V and RES
• Created automation scripts for ease of administration.
• PVS troubleshooting and implementing provisioning desktops and servers, configuring Active Directory-based central stores, working with vDisks and configuring target devices
• Maintain the PVS Images in the respective PVS farms.
• Application Testing and checking compliance as per business requirement
• Solving Citrix Launching applications issues and also for login issues to the server for the users.
• Administration and monitoring the health via Citrix delivery service console daily.
• Providing online desktop support to the remote users.
• User Support on various issues through Remedy Service Desk Tickets.
• Programming and scripting experience, preferably in PowerShell
• Working in Remedy Incident ticket for the troubleshooting of different issues for citrix servers and solving them.
• Working knowledge in windows system software like (System Center Configuration Manager) for windows patches deployments
• Creating the virtual machines on the VMware hosts.
• Create VMs in VCenter (For multiple machines use PowerShell script)
• Create/Import the respective PVS devices in Citrix PVS farms.
• Add the machines to the right AppSense deployment group, assign the right AppSense policy.
• Add/Import VMs to the Citrix Xendesktop and assign to the respective pools.
• Create/Update/Delete Citrix VDI pools using Citrix MCS service.
• Perform Regular Health Checks of the VDI environment on a daily basis.
• Troubleshooting issues related to Citrix Xendesktop/Provisioning Server/XenApp farms.
• Troubleshooting Citrix Xendesktop Desktop Director/ Citrix Web Interface Issues.
• Work and resolve AppSense profile issues of users.
• Liaise with other support teams and vendors to resolve critical issues.
• Installation, configuration of terminal services and ICA Client
• Application Publishing and maintaining the Citrix Farm.
• Managing the XenApp Web Sites and Services Sites (managent Sites).
• Citrix farm management, Session management Application deployment and publishing on Citrix farm,
• Decommissioning application from Citrix farm, Threshold management, Log monitoring/maintenance.
• Citrix server monitoring - server availability, IMA traffic, usage, load balancing etc.

Environment: Citrix Xendesktop 7.6, Vmware 5.5, Citrix Xenapp 6.5, Citrix Storefront 2.6, Citrix Web Interface 5.4, Citrix PVS 7.1, Appsense 8.4, App-v 4.6, Windows Server 2008 R2, SCCM 2012, Powershell.

Confidential

Citrix Administrator

Responsibilities:

• Responsible for the design and implementation of the project from offshore.
• Providing consulting services around VDI solutions, including Strategy and road map workshops and design and plan workshops.
• Stood up various technology platforms in lab to gain deep understanding of how each product works and differs, to be able to intelligently discuss how they fit specific needs.
• Provided pre-Sales discussions with customers to discuss and demonstrate products used in the various layers of a VDI environment
• Provided delivery services to customers including migration of XenApp 6.0 to XenApp 6.5 and Appsense Migration to 8.2 from Appsense 8.0.
• Lead the team for migration of Citrix XenApp 6.0 to Citrix XenApp 6.5 .
• Assist customers with designing, deploying and configuring AppSense for User personalization.
• Working through both, on-site and remote engagements, with the customer, determined what requirements organizations had around maintaining the infrastructure.
• Responsible for the capacity planning for the desktop cloud infrastructure.
• Point of contact for the desktop and server build release and updates.
• Manage engineering and implement roll out improvement plans.
• Served as the last level support for the project .
• Responsible for the root cause analysis for service interruption recovery, create preventative measures on complex projects.
• Responsible to implement many automated task to ease the project deployment and maintenance.

Environment: Xenapp 6.5 Xendesktop 5.6 SCCM 2007 R3, MS App-V 4.5,VMWare 4.1, SQL 2008, VBScript & Powershell

Confidential

System Engineer Windows

Responsibilities:

• Worked in an environment of 50+ servers, 500+ user base & more than 100 various applications.
• Packaged various applications per specs provided by client to Windows XP desktop environment.
• Managed resources on the Citrix Environment.
• Interacting with business users for gathering the requirements for on boarding the applications to window Servers.
• Installing, configuring and administering Windows2003/2008R2 servers.
• Worked on VMWare workstation to test the packages and related tasks for package building.
• Tested and debugged MSI packages to make sure that they function properly for all users on the managed XP platform.
• Worked on Registry to debug invalid entries.
• Used VB Scripts for pre-install and post-install software packaging and to automate/schedule the tasks.
• Used Filemon and Regmon for monitoring the files and Registry keys accessed by applications.
• Providing users with access rights and permissions for accessing the applications.
• Worked with Active Directory Configurations in domain including +1500 users.
• Administered and setup print servers in Win2003/2008 R2 server.
• Maintained and supported Confidential SQL Server 2005.
• Knowledge of Active Directory concepts like OU, Sites, GPO.
• Experience in administration of Active directory for users and computers.
• Configuring different types of RAID as per the requirement
• Installing services patches, server patches and antivirus.
• Preparing daily checklists updating management.
• Monitoring, managing and reporting daily, weekly and monthly server status
• Scheduling backups and restoring backups as on required.
• Resolved software problems via desk side and remote assisting software Go To Assist Express
• Configuring MS Outlook 2007, Outlook Express Clients
• Through Remote Desktop or Net Meeting and resolve the issue within SLA
• Taking Back ups and Troubleshooting Systems
• Perform analysis of user problem ticket activity and propose recommendations aimed at helping to increase user knowledge and understanding giving them the ability to help resolve problems themselves
• Proactively monitored and respond to remedy tickets within service level agreement