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Desktop Support Services Resume

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Charlton, MA

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OBJECTIVE: Information Technology Professional seeking position in Desktop Support or PC Refresh EDUCATION/TRAINING

  • Certifications in A+, MCP, MCSE, MCSE + I
  • Certificate, Security Network Professional, SNP, ConfidentialUniversity,
  • CCNA Certification, Quinsigamond, Worcester, MA
  • Teaching Certificates for Physical Education and Mathematics BS,

COMPUTER SKILLS

  • Remedy
  • Vnc
  • Active Directory
  • Windows server 2008, XP, Vista, Win 9x
  • TCP, DHCP, DNS, POP3
  • SSH, Telnet
  • Cisco Routers, Switches, Hubs
  • IPv6, RIP, RIPv2, OSPF, EIGRP, Frame Relay
  • Vlan’s, Ethernet, access lists
  • Dsl
  • PCAnywhere, Ethereal/Wireshark, Solarwinds
  • Vmware
  • Ipsec
  • Symantec Ghost
  • Anti-Virus
  • HP Printers

RELATED EXPERIENCE
Confidential, Charlton, MA 2006 – 2012

Desktop Support Services
  • Provided functional and Technical support, troubleshooting and diagnosing hardware and software issues
  • Resolved windows Internet Explorer and other PC software related issues
  • Software Deployment, Patch Management, Diagnostic/Troubleshooting
  • Maintained accurate, complete and up-to-date inventory records for all computers and printer’s

Confidential, New York City, NY 4/06 - 8/06

Desktop Support
  • Assigned Remedy ticket customer queues in a timely manner
  • Created, maintained and re-loaded Ghost images for Laptops and Desktops
  • Resolved end user issues related to desktop and laptop operating systems
  • Tracked inventory of all computer equipment and software licenses

Confidential, Framingham, MA 12/05 - 4/06

PC Refresh
  • Troubleshot technical issues with remote tools PCAnywhere
  • Created maintain and re-loaded Ghost images for Laptops and Desktops
  • Resolved end user issues related to desktop and laptop operating systems
  • IT Contracts

Confidential, Marlboro, Southborough, Worcester, MA 7/05 - 12/05
PC Refresh

  • Created, maintained and re-loaded Ghost images for laptops & Desktops using remote tools
  • Resolved end users issues related to desktop and laptop operating systems
  • Installed, configuration and troubleshooted Lotus Notes, Oracle, Visio, File Maker

Confidential, Grafton, MA 10/04 - 7/05

PC Technician
  • Provided service and support for desktop hardware and software,
  • Installed and configured all Microsoft Windows 2000/XP, 2003 Server, Red Hat Linux
  • Removed Anti-virus and Spyware using Norton’s, McAfee, Ad-Aware, Spybots\'

Confidential, 
Educator

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