SUMMARY:

Meticulous, highly organized and diligent IT Professional seeking opportunity to contribute extensive sales or technical experience toward supporting the employer in enhancing technology operations and business productivity.

TECHNICAL SKILLS:

Operating Systems & Hardware: Windows 95/98/NT/2000/XP/Vista/Windows 7/8/10, workstations; Windows NT/ 2000/2003/2008 servers; Sun Solaris 2.5/2.7; IBM Mainframes and compatibles; Compaq Proliant and Dell Power Edge Servers; HP Print Servers, local and network printers; sound cards; modems; NICs; CD - ROMs; tape back-ups; hard drives; memory cards; cabling; processors; Blackberries

Software / Tools: Microsoft Office Suite 97/2000/XP/ 2003/2007/2010/2013 Professional, CA Service Desk Manager, Peregrine Networking Management Systems (PNMS), Remedy (ARS), Unicenter Service Desk (USD), Lotus Notes, PC Anywhere, Timbuktu, Norton Ghost, Partition Magic, Banyan, LANtastic, VBA, Netscape, Internet Explorer, firewalls, IT service management (ITSM), Systems Management Server (SMS), System Center Configuration Manager (SCCM), Cisco VOIP, CUCM, Cisco Unity 5.0, RSA/ACE Server Ent., Windows Server Update Services (WSUS), Dameware, Track-IT, Altiris.

PROFESSIONAL EXPERIENCE:

Confidential

Project/Help Desk Manager

Responsibilities:

• Provide leadership and support for Confidential employees and onsite IT staff.
• Manage day to day operations of IT staff and assist with all Tier I and Tier II daily tasks.
• Responsible for managing a broad-scope of Help Desk, and network support issues.

Confidential

Project Task Manager

Responsibilities:

• Provide leadership and support for Confidential employees and onsite IT staff.
• Manage day to day operations of IT staff and assist with all Tier I and Tier II daily tasks.
• Responsible for managing a broad-scope of Help Desk, and network support issues.

Confidential

Help Desk/Senior Technical Support Specialist

Responsibilities:

• Analyzes and develops solutions to meet information system requirements, and develops tools for support of desktop systems and user.
• Responsible for the installation, repair, and maintenance of personal computers, peripherals, and related systems.
• Upgrade existing systems, answer helpdesk calls, and assist users with hardware, software and network issues.
• Responsible for daily help desk and field service operations ensuring on-going support services in a 24x7 operational environment.

Confidential

Help Desk/IT Specialist

Responsibilities:

• Supports Strategic Acquisition Center for Confidential .
• Works with Unicenter Service Desk software to maintain and monitor calls to Helpdesk.
• Responsible for setting up and configuring new desktop and laptops.
• Work closely with customers from The Office of Acquisition & Logistics at the Confidential in Fredericksburg, VA for all software & hardware needs.

Confidential

Help Desk/Systems Administrator Support Engineer

Responsibilities:

• Supports over 8,000+ clients at the Confidential nationwide.
• Works with Unicenter Service Desk software to maintain and monitor calls to Helpdesk.
• Responsible for setting up and configuring new desktop and laptops.
• Work closely with customers from The Office of Acquisition & Logistics department for all software & hardware needs.
• Provides remote control support using Dameware software and MS Communicator.
• Support Microsoft Office suite 2007/2010.

Confidential

Senior Computer Repair Specialist

Responsibilities:

• Supports over 3,000 clients at the Securities Exchange Commission organization.
• Works with IT Service Management (ITSM) software to maintain and monitor calls to Helpdesk.
• Assists in the deployment of new Blackberries.
• This includes configuring Blackberry Hardware (including sim cards and phone features), Enterprise Activation and Blackberry Handheld Operating System Software and Desktop Manager Software.
• Responsible for setting up and configuring phones for customers on VoIP network using Cisco Unified Call Manager System.
• Provides remote control support using SMS 3.0 software.

Confidential

Systems Analyst II

Responsibilities:

• Provide tier 2/3 level technical support to clients on all hardware and software in the organization.
• Works with Confidential Call Center software to maintain and respond promptly to Helpdesk call tickets.
• Installs and upgrades hardware and software as necessary.
• Responsible for coordinating and assisting in client workstation moves in organization.
• Provided remote control support using Windows Remote Desktop Connection.

Confidential, DC

Computer Technician II/ Subcontractor

Responsibilities:

• Apply substantial troubleshooting abilities to deliver efficient and accurate desktop support, configure and support networks, and administered servers.
• Spearheaded major systems migration for local high school requiring setup and configuration of new PCs including user accounts and installation of software.
• Utilized Active Directory to manage user accounts, shared resources, and optimizes network security.

Confidential, Philadelphia, PA

Client Solutions Analyst II

Responsibilities:

• Exercised dynamic organizational strengths to provide desktop support to 10,000 end users.
• Maintained user accounts, conducted backups, supported network, and swiftly rectified software and hardware issues on Windows 95/NT/2000 platforms.
• Exhibited exemplary technical acumen in configuring NT 4.0 user and e-mail accounts, installing software, performing back-ups, and maintaining remote workstations.
• Diligently monitored file server performance, installed/upgraded application software, and served as Project Manager for Phamis-Lastword® deployment.
• Proactively participated in research, evaluation, procurement, and implementation of new equipment and software.
• Built and maintained strong relationship with hospital vendor Shared Medical System (SMS) in order to optimize client

Confidential, Mclean, VA

Computer Technician

Responsibilities:

• Installed ccmail and ccmobdir on laptops, delivered desktop support, and served as Field Technician for subcontractor to Fannie Mae contract.
• Leveraged sound networking expertise to perform configurations, installs, cabling, TCP/IP, mainframe maintenance, and connectivity improvements.
• Proficiently supported clients at Deloitte & Touche & The National Institute of Health. Consistently demonstrated strong analytical talents and polished communication skills to rapidly solve technical problems.