SUMMARY:

Twenty years’ experience in the military as a computer operator/computer programmer aide and training and work experience as a telecommunications analyst. Experienced using a variety of data processing and database management systems including Oracle Sequential Query Language (PL/SQL), Open VMS System/Network Node Management, Virtual Storage and Memory (VSAM), Direct Access Storage Device (DASD), Customer Information Control Systems (CICS), UNIX, and Job Control Language (JCL).

TECHNICAL SKILLS:

SQL and PL/SQL Programming: OPEN VMS System and Network Node Management I/II/III IBM Multiple

Virtual Storage/Extended Architecture Virtual Storage: Access Method IBM mainframe

Job Control Language: (JCL) NETBACKU

EXPERTISE AREA:

• Understanding basic concepts in the Oracle architecture.
• Code basic SQL statements
• Understanding basic concepts in the Oracle architecture.
• Code basic SQL statements.
• Write code employing Oracle functions.
• Write code employing Join statements that display data from multiple tables.
• Write code to produce reports.
• Executing simple queries against tables.
• Selecting data from multiple tables for report generating.
• Understanding and using data manipulation language statements.
• Understanding transaction control statements.
• Monitoring the Scheduler.
• Configuring Automatic Storage Management initialization parameters.
• Managing resources and resource plans.
• Managing storage.
• Recovery from non - critical losses.
• Database recovery.
• Utilizing Flashback for data recovery.
• Creating tablespace.
• Adding data files to a tablespace.
• Dropping a tablespace.
• Viewing tablespace usage.
• Managing flash recovery area.
• Writing a simple C++ program.
• Using comments in a program.
• Using arithmetic operators.
• Declaring variables of different integer types and deciding when to use them.
• Understand and use operator precedence rules.
• Solve simple problems using integers.

PROFESSIONAL EXPERIENCE:

Confidential

Deskside Support Technician (Tier I/II), Washington, DC

Responsibilities:

• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
• Where required, administer and resolve issues with associated end-user workstation networking software products
• Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems via the assignment of trouble tickets
• Answer to and perform moves, adds and changes requests as they are submitted by end users
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal
• Accurately document and update all assigned trouble tickets
• If necessary, liaise with third-party support and equipment vendors
• Support the Daily Situational Briefing with relevant analysis and status updates

Confidential /Leidos

Network Data Communications Analyst Sr, Washington, DC

Responsibilities:

• Perform complex testing and troubleshooting for over 30 Pentagon secure voice and data network circuits and related equipment, working from standard diagnostic procedures.
• Maintain BCSF servers and workstation accounts utilizing Red Hat Linux operating system.
• Improved customer support and minimized voice and data communications circuit unavailability through training and implementing recommendations from customer surveys.

Production Control Analyst

Confidential, Richmond, VA

Responsibilities:

• Monitored batch production control jobs to successful completion and performed manual intervention when execution errors occurred.
• Utilized mainframe and mid-range batch programs to monitor and troubleshoot production batch jobs. Experience using mainframe utilities CA7 and TSO. Additional training in using JS Console Tivoli Workload Scheduler, PEREGRINE,TANDEM, NETBACKUP BACKUP, CA11,FORMULA,JES2 and AS 400.

Systems Technician

Confidential, Norfolk, VA

Responsibilities:

• Provided technical support to Confidential ships by isolating data and voice network path faults utilizing testing equipment and working from standard diagnostic procedures.
• Built data and voice network circuits using various equipment and software including Virtual Control 1000 Platform Controller (VC 1000), FCC-100, ST-1000,CISCO 3600 ROUTER,HP OPENVIEW, LoQosMAN,TIMPLEX (LINK/2), EHF Terminal, cryptographic devices including KG-84A/C, KIV-19A, KG-194,, KG-175 TACLANE, and KIV-7.
• Updated circuit status, generated trouble tickets, and tracked circuit troubleshooting efforts using FACIT software.

Technical Controller/Communications Watch Officer

Confidential

Responsibilities:

• Supervised and trained 3 personnel in the day-to-day operation of a Confidential telecommunications detachment.
• Exercised technical control of more than 100 digital/analog circuits.
• Safeguarded, utilized, and accounted for over 95 pieces of cryptographic material without incident. This included KG84A, KIV-7, STU-III, KG-194, KG 175 cryptographic devices and associated keying material.
• Performed testing and troubleshooting of Confidential telecommunications circuit equipment, working from standard diagnostic procedures. Performed troubleshooting procedures on DISA IDNX, DISA ATM, DISA SIPRNET/NIPRNET, Defense Red Switch Network (DRSN) phones, MMS, and GATEGUARD.
• Minimized communications circuit downtime through training of junior technical controllers.
• Coordinated with DISA EUROPE and relevant end-users, execution of multiple ASI (Authorized Service Interruptions), Telecommunications Service Orders (TSO), and Telecommunications Service Requests (TSR).

Confidential

Message Center Supervisor

Responsibilities:

• Supervised 36 personnel in the proper operation and maintenance of military message routing equipment. Systems included the Common User Digital Information Exchange Subsystem (CUDIXS), Personal Computer Messaging Terminal, and Fleet Message Exchange (FMX).
• Conducted supervisor qualification training resulting in two personnel obtaining supervisor positions.
• Coordinated with three divisions to solve end-user communications needs via troubleshooting, circuit creation, and message retrieval/transmission.

Confidential

Computer Operator/Assistant System Administrator, Washington, DC

Responsibilities:

• Utilized OpenVMS Network Node Management tools to perform system monitoring, system backups, batch process scheduling, and hardware troubleshooting on the VAX 6620.
• Executed software upgrades including daily, weekly, and monthly backups. Created structured query language (SQL) queries and stored procedures to produce equipment and account reports for the Director Communications Security Material System ( Confidential ) end-users.
• Developed and implemented training that contributed to a 50 percent promotion rate.