OBJECTIVE:

To obtain a position as L2 PC Operations and On-site Technical Support with opportunity for advancement.

Computer Skills and Training:

• I have expert knowledge of various OS and Apps, MS OS (Win3.11 to Windows 7- MS Server 2003- 2010) Software Support (Installing, Trouble-shooting, Reformatting, Reinstall, Error Codes and Software Compatibility and Upgrades)
• Worked with various major computer vendors - IBM, Dell, NEC, Compaq, APPLE, Gateway and HP Hardware Support (Break/Fix Notebooks, Desktop and Servers, Hardcode Resets, Bios upgrades, Component add-ons- Memory, Processor Chips, Network and Graphics Cards)
• HP/IBM Servers Memory Upgrades, Power Supply changes, Tape drive Backups, Network Cards and Optimizing.
• HP/Dell Switches, Routers and Hubs Cat 5 testing, Cable-testing, Hub Testing, Patch panel cabling and network setups.

Work Experience:

Independent Contractor Thornton, CO
Confidential, November 2009 to Present

• Worked on various computer issues for users On-Site Virus Removals, PC upgrades, Diagnose and Resolve hardware and software issues.

Confidential, Boulder, CO
Temp Help Desk Tech July 2011 August 2011

• Working at UCAR (University Corporation of Atmospheric Research) - Boulder, CO supporting the client’s diverse mix of services and systems. Coordinate Help Desk first-line requests: Answer phones, enter and assign tickets into Remedy and Desktop Support. Helped with issues on IFAS, Secure CRT, Mozilla Thunderbird, Internet Explorer 8, Firefox 4, Safari 5, Office 2007 and IMAP email client and Meeting Maker

Confidential, Denver, CO
Temp IS Support Technician July 2010 to October 2010

• On-Project Management basis for company providing IMACS, Asset Disposal, Technical Trouble-shooting, Network Consolidation, Ghost Imaging, True Crypt, PC Refresh & Deployment, McKesson11 (Health Care SW), MS Server Upgrades and VPN connections.

Main Highlights:

• Confidential, database software upgrade. This project involves asset tagging and testing over 300+ Nurses computer (Dell Notebooks). First securing it with True Crypt software and then Ghosting Image and running scripts and then ensuring Passwords and Database integrity and testing.
• Wintel\\VPN replacements Hardware changes for users from old Wintel boxes to current IBM ThinkPad with updated monitoring software. (PC Rollouts)
• Helped in Server Room changes and replacements of Server equipment (Switches and Routers) and power supplies. Running analyzers, scanners and testers for connections.

Confidential, Denver, CO
Lead IT Support Technician April 2007 to November 2009

• On-site IT Technical Support for Architecture\\Engineering firm. Resolving HW/SW application issues as well as Printer/Copier Plotter Support, Computer Setups and Account Management, VPN, Blackberry (Active Sync) and PDA support as well as Network connectivity. Active Directory/Server Administrator (User\\Group Creations and Monitoring) for XP & MS Server 2003/2007.

Main Highlights:

• Limited .PST Outlook Files for MS Exchange Server 2007 to 2 GB max for company.
• Upgraded MS Server 2003 Applications server for all Software Upgrades and new revisions for Autocad 10 to Autocad 3si/2010 software.
• Fixed MS Outlook Web Access issue of incompatibility of Scheduling errors
• Headed up Google Earth licensing and compatibility for Dell Laptops
• Supported Verizon Blackberry 8000 series thru Curve Models Data Syncs, Password Resets, Application downloads, Wipe-outs and MS Outlook setups.
• Blackberry Enterprise Server Database administrations, Limiting/Granting Access to PDA’s, administrating Blackberry access
• Active Directory/Server Admin - Created OU’s for regional divisions, monitor internet access and Hard drive usage, created Password and Director rights.
• HP Color Calibration project for Engineering group Ensure and color testing Survey drawings matching with Color codes and shading.
• Main Liaison Lead Support Technician for Corporate Headquarters in Denver and represented and assisted in satellite locations Golden, DTC and Nation-wide support sites as well as mentored other Technicians.

Confidential, Denver, CO
Lead Tech Support/Manager September 2005 to April 2007

• 1st, 2nd and 3rd Tier Lead Tech Support/Manager for Wireless ISP Networks. Duties involve solving escalated Technical Support issues (HW/SW, Connectivity) as well as Customer Service issues (Account Collections, Account Deactivation/Activations). Managed, Supervised and trained 5-8 employees.

Main Highlights:

• Involved in maintaining Company’s Call Response time and helped in a 1 to 2 ring response as well as call back procedures, monitoring and call statistics.
• Was able to trained newbie techies from no experience to be competent in the Technical Support Field in One Month
• Implemented a High integrity environment with Customer Service as a main selling point with satisfied customers as the goal

Confidential, Broomfield, CO
Lead Tech Support Specialist November 2003 to August 2005

• 3rd Tier Support National Call Center for PC Computers (All Vendors), PC Applications(All Vendors and COTS), OS Support (Win 98, Win ME, Windows 2000 and Win XP) using as a Paid-Support Service.

Main Highlights:

• Helped tested and improved their Proprietary Software which is a self-service web-based application which allows a user to self diagnose their computer problems with minimal support help.
• Created step-by step processes of resolving common PC problems and implementing it to their knowledge base. Was able to create their database from scratch to a fully implemented function for service.

Confidential, CO
Server Administrator - Project Manager/Contractor August 1999 to August 2001

• Bringing HP/Agilent Facilities NT, WinNT 4.0, Windows 2000 Servers to a supportable, reliable level in terms of hardware, software, Y2K compliancy and OS.

Main Highlights :

• Worked on Budgeting expense on new Rack Mount servers and helped save on cost expenditures. Able to negotiation with HP/Vendor on price deals.
• Risk Assessment/Testing and Deployed 10 Servers to upgraded level for Y2K and HW/SW compliance for Power Plant facility
• Main MS Server Administration for Network services group for project.

Education:

Bachelor of Arts (Communications)