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Customer Service Representative Resume

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Lexington, MA

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SKILLS SUMMARY:

Computer Literate; MS Word, MS Excel, MS Office Outlook, Internet Access, Oracle Clinical
Strong customer service, problem solving and time management skills
Persistent, Patient and sensitive to customers needs in a calming manner

02/2009-Present
Customer Service Representative / Sales
taking inbound on the average of 100 calls per day, clients looking for a particular style, color, and shape of our product that we sold. We also promoted a clothing line for woman and men. Resolve matter for the customers in calming manner

12/2007- 04/2008
Consultant/ Data Entry Lexington, Ma
Performing data entry of clinical trial data for the Clinical Data Management department - Performing pre -entry log-in and preparation of Case Report Forms for 1st key data entry - Providing support in setup and maintenance of data management study files and in the preparation and distribution of materials to study sites - Contributing to database development process -Providing administrative support as and other duties needed

1/2006- 4/2007
Consultant/ Data Entry Boston, MA
Use of Oracle Clinical Data Entry Functionality
Responsible for performing 1st and 2nd run of data entry. This will consist entering and re entering data into a CRF and then analyzing the data for any errors or consistencies.

12/2004 - 01/2006
Consultant/Data Entry Clerk / Receptionist
Present Input of medical study in the formatted database, which will be used by the FDA. Filing of all studies into a file system that is accessible.
Use of Oracle Clinical Data Entry Functionality
Responsible for performing 1st and 2nd run of data entry. This will consist entering and re entering data into a CRF and then analyzing the data for any errors or consistencies
Greeting visitors, 5-telephone lines. Sorting incoming and outgoing mail and faxes.


02/2004 - 12/2004
Customer Service Representative / Sales
taking inbound on the average of 100 calls per day, clients looking for a particular style, color, and shape of our product that we sold. We also promoted a clothing line for woman and men. Resolve matter for the customers in calming manner.

EDUCATION:
Attleboro, MA - Office Administration - 1994
Plymouth, MA -

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