Resume Senior Customer Support Specialist - Hire IT People

SUMMARY:

Seeking a full - time position in an administrative or customer service role, which utilizes my impeccable work ethic and superior communication skills.
I am a dynamic, highly motivated professional with over 17 years of customer service/administrative experience. I am detail oriented, organized, and possess excellent written and verbal communication skills. I am highly proficient with computers, including MS Office Suite and also outstanding at multi-tasking and meeting deadlines. Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success.

EXPERTISE AREA:

PROFESSIONAL EXPERIENCE:

Confidential

Senior Customer Support Specialist

Responsibilities:

Assist new customers via telephone support while they set up their FrontPoint security equipment in their home or business
Perform system configuration, account activation and customer orientation, utilizing FrontPoint vendor websites
Guide customers through integration of video cameras with their home/business broadband network
Provide phone assistance and answers to customers’ questions
Email product information guides and insurance certificates
Process additional equipment orders and replacement of defective equipment
Document all customer interactions in database
Jump in as needed to enhance team effectiveness and customer satisfaction

Confidential

Millwork Specialist

Responsibilities:

Initiate initial appointments for measure and site analysis for professional door installation. Provide service and education to customers regarding doors and windows.
Design customized doors and windows for customers based on sizing and/or customer’s desired preferences. Manage plan design changes or enhancements.
Prepare and review sales management reports as required.
Attend necessary conferences and training sessions to maintain a current and thorough understanding of local building codes, product applications and other related areas.
Provides a superior customer service experience throughout entire installation process.
Partner with vendors to improve communication and education to customers about products.

Confidential

Customer Support Representative

Responsibilities:

Provided exemplary customer service at all times. Reviewed, retained and organized current policy information for quick reference, and kept accurate records of conversations.
Handled customer orders and complaints, upkeep of system updates, keeping current knowledge and reference of veterinary medications and products, and recommending cost-effective products that best suited the customer’s needs.
Created new accounts for new clients by executing state pharmacy license verifications. Performed monthly verifications of expired/expiring pharmacy licenses and renewed as needed. Updated in all necessary databases.
Cross trained and provided back up for other customer service reps when needed. Interacted with warehouse/shipping to ensure on-time delivery of products.

Confidential

Customer Service Representative/Retention Specialist

Responsibilities:

Worked in high volume, fast-paced incoming call center. Specialized in speaking with unsatisfied customers requesting to disconnect service.
Processed orders for various services. Communicated with various departments to resolve customer issues and complaints.
Used available discounts and promotions to retain customer base. Simultaneously spoke to customers and navigated thorough several systems to access information to resolve all issues.
Maintained up-to-date knowledge of company policies and products. Achieved high sales percentage with consultative, value-focused customer service approach. Resolved product/service issues and shared benefits of new technology.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Cross sold services, upgrading customers to different plans and packages.