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Help Desk/technical Resume

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OBJECTIVE

Seeking an entry level Help Desk/Technical Support position utilizing my education, customer service abilities, and technical skills to positively contribute to your company.

EDUCATION

  • Computer Networking TechnologyCoursework Software Applications, Introduction to Information Technology, Networking Concepts, Introduction to Web Tools, Computer Hardware and Operating Systems, Introduction to Network Security, Windows System Administration, Linux System Administration, Introduction to Routing and Switching, Wireless Cases, Networking with TCP/IP, Introduction to Programming, Database Management, and Networking Case Studies

WORK EXPERIENCE

Cashier/Service Desk May-2012 to Present
Confidential,

  • Interacted with customers regularly, used effective communication skills and customer service skills
  • Answers the phones.
  • Bill Pay (Working on a computer with a program that assist customers with paying their bills).

Server/HostOctober 2011-March 2012
Confidential,

  • Interacted with customers regularly, used effective communication skills and customer service skills

Food Preparation WorkerMay 2010 - October 2010
Confidential,Pittsburgh, PA

  • Prepared food to be cooked, washed dishes, cleaned kitchen area, learned to work well with others and be a team player, and worked in a fast paced environment.

Cashier/Clerk, October 2008 - December 2009
Confidential, Pittsburgh, PA

  • Answered the phone and made reservations for customers, interacted with customers regularly, used effective communication skills and customer service abilities, and operated cash register and POS system.

SKILLS

  • Type 42 WPM
  • Customer Service
  • Computer Proficiency
  • Data Entry Skills
  • Telephone Etiquette
  • Communication Skills
  • Microsoft Office 2003/2007
  • Windows XP/Vista/7
  • Linux
  • Install/Upgrade Software
  • Software Troubleshooting
  • Hardware Maintenance
  • Hardware Troubleshooting
  • PC Break/Fix
  • PC Set-up
  • HTML
  • Designing Web Pages
  • Managing Databases
  • Programming
  • Wireless Troubleshooting
  • Routing and Switching
  • Setting up a Network
  • Securing a Network
  • Network Troubleshooting

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