Desktop Engineer Resume

PROFESSIONAL QUALIFICATIONS: A+, Hardware, Networking and MCSE & CCNA from Sep 2008 - June 2009.

SOFTWARE EXPERIENCE: C, C++, .NET and MS Office.

Technical Skills

Networking :Cisco Routers, Course Done as CCNA & MCSE. Protocols : TCP/IP, RIP, IGRP and EIGRP. Operating System :Win 98, Win 2000/NT/XP/VISTA Database Knowledge: MS-Office, MS SQL Server 2003

EMPLOYMENT HISTORY:

June 2010 - June 2011: Confidential - Desktop Engineer

client place - Confidential Responsibilities:

Managing and monitoring the user's request and issues through I-ticket tool (Remedy).
Installing & Configuring Windows 98, Windows XP Professional as clients, Vista and Windows 7.
Installing & Configuring Windows 98, Windows 2000 & 2003 Professional, Windows XP Pro as clients.
Installing & Configuring ADS, DNS & DHCP.
Installing & Configuration Exchange server 2003 & 2008.
Installing & Configuring & Managing Laptop and Desktop.
Installing & Configuration Lotus notes and MS outlook 2003.
Installing, configuring, managing and updating McAfee antivirus (8.5.0) to client machines.
Installing & configuring 10G client and Oracle 9i and SQL 2005 software.
Adding, removing, or updating user account information, Resetting passwords, etc.
Installing & configuring VPN to access mails through Internet.
Configuring & troubleshooting of wireless network on laptops.
Implementing Group Policies at various levels and Installing Network and Desktop Printers.

Sep 2009 - May 2010: Confidential- Desktop Engineer

Client Place- Confidential Responsibilities:

Installation of Desktops, servers and notebooks.
Installation of Operating System on different hardware platform.
Trouble shooting of different Operating Systems & hardware components.
Installing and configuring, LAN printers.
Administration and maintenance of a Windows based network.
Installing, configuring and troubleshooting various problems in outlook2003/2007.
Installing, configuring, managing and updating McAfee antivirus(8.5.0) to client machines
Adding desktops and laptops to OU.
Adding computers to domain.
Unlocking user accounts, resetting passwords, enabling and disabling user and computer accounts.

August 2008 - Sep 2009: Confidential - Desktop Engineer

Responsibilities:

Troubleshooting of WAN links like Leased Lines and ISDN lines for backup.
Trouble Maintaining fault tolerance and minimum network down time.
To handle breakdown calls received by VPN Helpdesk from various VPN / Internet corporate customers across India.
Installation of Operating System on different hardware platform.
Trouble shooting of different Operating Systems & hardware components.
Installing and configuring, LAN printers.
Administration and maintenance of a Windows based network.

EDUCATION AND QUALIFICATIONS: Master of Computer Networking.

REFERENCES: Available upon request

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship