SUMMARY:

• A result oriented professional with 15 years of experience in Project Management and R&D in the IT sector.
• Ten years experience in developing applications and managing projects in the hospitality industry.
• Five years of VOIP experience, including PBX and handset deployment and administration.
• Experienced with deployment, configuration and interoperability of a variety of VOIP devices.
• Have extensive knowledge of the Asterisk PBX and the Cisco Call Manager.
• Easily adaptable to change with an eagerness toward learning and expanding capabilities.
• Good communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilizing the same in a productive manner.
• Linux user and enthusiast since 1998.

TECHNICAL SKILLS:

Platforms: Linux, Unix, MS Windows XP/7, Mac

Databases: MySQL, Postgres, Oracle

MS Software: Microsoft Office Suite, Visio

Languages: C, Perl, Python, Visual Basic, ASP, Javascript

VOIP: Asterisk PBX (5 years) SIP trunking, SIP protocol, SIP phones, VOIP gateways, Cisco PBX, Nortel PBX

Project Management Software: Clarizen, Pivotal Tracker

Continuous Integration: Jenkins

Source Code Repository: Git, SVN

Patch Management: Puppet

WORK EXPERIENCE:

Confidential, Willard, Ohio

Deployment Technician

Responsibilities:

• Personally responsible for equipment deployment, from installation through testing.
• Team completed projects under budget and in less time than planned.

Systems Development Manager

Responsibilities:

• Managed HSIA(High Speed Internet Access) projects using Scrum
• Scrum Master for a team consisting of 8 members.
• Responsible for moving team from waterfall to scrum framework.
• Facilitating daily scrum meetings, sprint planning, sprint review, and sprint retrospective, and backlog refinements
• Provide visibility to team impediments/risks and help eliminate them
• Improving the team's engineering practices and tools as required.
• Protecting the scrum team from distractions.
• Working with the Product Owner on Product and Sprint backlogs
• Motivating the team to produce a potentially shippable product
• Successful in having the team produce releases at a more frequent pace.
• Assisting sales team with responding to RFPs by providing product technical guidance.
• Responsible for evaluating firewalls and bandwidth management/shaping devices for the HQ office and production environments.
• Created a prototype using WebRTC and an asterisk PBX to demonstrate how call center costs can be reduced by using these technologies to place calls at a reduced cost.

Systems Development Manager

Responsibilities:

• Managed HSIA(High Speed Internet Access) projects using Prince2 project management methodology.
• Responsible for creating project documents, logs and reports and maintaining them.
• Responsible for identifying, analyzing, measuring and managing project risks.
• Created weekly project highlight reports and communicated it to the project board.
• Responsible for creating product release notes for each release and distributing them to the appropriate parties.
• Used Clarizen tool to manage projects and store project documents.
• Created training material for Support and Call Center employees on features of each software release.
• Responsible for managing and scheduling user acceptance testing for each release.

Systems Development Manager

Responsibilities:

• Project Manager for an eight - member IP telephony development team that developed applications interfacing with Asterisk and Cisco PBXs.
• Oversaw the installation and configuration of asterisk PBXs in Docomo Intertouch regional offices.
• Provided technical support for asterisk systems residing in the United States.
• Delivered projects using waterfall methodology.
• Responsible for creating VOIP hardware solutions/configurations and testing the individual devices.
• Performed SIP compatibility testing of phones and gateways with the asterisk pbx.
• Provide pre-sales support and technical guidance to sales team.

Software Engineer

Responsibilities:

• Created a low cost asterisk pbx solution for the company's hospitality product.
• Responsible for research, development, and integration of the Asterisk PBX.
• The Asterisk PBX is a C based open source PBX.
• Programmed additional functionality to the Asterisk voicemail system to make it more hospitality friendly.
• Worked closely everyday with an off-shore India development team.
• Designed a web interface for administrating the Asterisk PBX.
• Integrated Cisco Call Manager and Nortel PBX systems with Asterisk Voicemail. Wrote a Perl socket program to send MWI notifications to phones residing on the Call Manager.
• Experience using, administering and installing MySQL.
• Experience installing the asterisk pbx in hotels, call centers, and small businesses.

Software Engineer

Responsibilities:

• Created Interactive Voice Response (IVR) professional service applications on the Avaya platform (Conversant, IR) for schools, financial establishments, government agencies, hospitals, and retail companies.
• Wrote DIPs(Data Interface Processes) in C and Pro*C to interface with mainframes and Oracle. Majority of the IVR applications interfaced with a local and/or remote Oracle database.
• Types of applications developed: course registration, outdialing, faxing, surveys, credit card account inquiry, auto loan/lease account inquiry, flexible benefits enrollment, and teacher absence reporting.
• Used Nuance speech engine for speech recognition projects on the Avaya platform.
• Wrote administration tools and created reports using C and Unix shell scripting.
• Developed auto loan/lease account inquiry applications for Ford Credit. Originally used CLEO's TN3270 and LU6.2 APPC software to communicate with backend IBM mainframes. Changed the interface to a TCP/IP socket interface. Responsible for maintaining and updating applications.
• Developed web applications on an IIS 6.0 server for Chicago Public Schools(CPS) using ASP. Internet application provides schools the ability to report teacher absences and view the status of the filling of the absence with a substitute. Intranet application provides the Substitute Services department with the ability to administer teacher absences and substitute availability.
• Developed Visual Basic 6.0 application for CPS Substitute Service agents to administer teacher absences and substitute availability. VB application also created reports that contained historical absence data using Crystal Reports. The web applications and the VB application used ADO to communicate with an Oracle database.
• Attended customer on-site meetings regularly to discuss project requirements/designs and present prototypes.