SUMMARY

Eric is an accomplished professional with 16 years of Oracle experience that complements his industry experience in manufacturing, accounting, service and distribution. His knowledge of Oracle Applications and use of SQL are important qualities that help him exceed expectations. He has an 80/20 blend of functional and technical experience. He has a wide variety of experience as a project manager, subject matter expert, testing lead and global functional lead in order management, receivables, advanced collections, service contracts, quoting, advanced pricing, shipping execution, inventory, purchasing/procurement, credit management, EDI, TCA, BPA and knows a diverse selection of software. He worked at Oracle Corporation including time as an Oracle University Instructor and Hitachi Consulting. He has worked with Fusion and Cloud Services including taking Oracle classes, conducting a CRP, internal training and testing.

PROFESSIONAL EXPERIENCE

Aspect Comm, San Jose, CA

• IEX: Independent Consultant expanding the footprint and use of Advanced Collections including pre - populating tasks, restricting access to Collector name updates, allowing collectors to complete write-off’s and sending dunning letters.
• IEX, OCM: SME/Project Manager on a 12.2.5 Advanced Collections and Credit Management project with multiple business units using custom segment views for scoring and strategies. The client utilized custom metrics, scoring components, dispute management workflow and columns on the Collections form. Included Credit Management with a feed from Dun and Bradstreet and monthly/quarterly review cycles.
• INV, OM, OKS, SE/WSH, TCA, AR, IEX, PO: Independent Consultant - Business Analyst on a Revenue Recognition/COGS project replacing RevStream with Oracle. Project includes working on configuration in Inventory, Order Management, Service Contracts, Pricing, Shipping, TCA, Accounts Receivable and Collections. Assisted in sale of Cloud project, worked on Procurement cloud CRP, worked on Cloud documentation and training sessions in AR Cloud Services, Order Management and Inventory.
• QP (Advanced Pricing): Independent Consultant - SME on an R12 project with multiple business units and integrations with external systems. The project includes using Get Custom Price, extending Pricing Attributes, Qualifier Attributes, Formulas with Factor Lists and pricing attributes, Modifiers and Price Lists using formulas.
• INV, AR, IEX: Independent Consultant – Support Analyst on an R12 project with multiple business units in the US, Europe and Asia. Focus on new business unit support, testing and enhancements to existing functionality.
• OM, QP, SE/WSH, TCA, INV, AR, IEX, IB, OKS, UPK: Independent Consultant – Order to Cash lead on an R12 separation project with multiple business units in the US, Canada, and Europe. The project is focused on cloning the existing Oracle EBS R12 instance which has two companies data captured together. The process includes updating interfaces, inactivating old configurations, creating new configurations and updating business processes. Integration’s with Sales Force (SFDC), Cast Iron and RegOnline applications. Implementation tasks for O2C also include adding new functionality, testing, training.
• OM, QP, TCA, INV, AR, IEX: Order to Cash Consultant – SME on an R12 new business unit implementation with a service and storage corporation. Phase 1 included an interface using an excel spreadsheet and data from Oracle Sales Agreement to create sales orders which were priced using descriptive flexfields and price breaks. It also included a custom customer purchase orders keeping track of utilization and expiration. Alerts were sent to customers and sales reps at multiple utilization and expiration date thresholds.
• OM, QP, SE/WSH, TCA, INV, AR, PO, AP: Order to Cash Consultant – Phase 1 (Live on January 2, 2014) SME on an R12 new business unit implementation with a manufacturing corporation with multiple business units in the US, Europe, China, Mexico and Singapore. There are 5 custom interfaces in the drop-shipment process encompassing Order Management, Purchasing and Payables. Used SQL to monitor tables and troubleshoot issues with customizations and interfaces.

Phase 2 – SME on R12 Parts Distribution implementation for Order to Cash with data interfaces to and from SAP. Oracle is the source of truth for customers, items, and vendors. Sales Orders and Purchase Orders are processed in SAP with data passed between SAP and Oracle in both directions including Sales Order and Shipping details to Oracle and Credit Hold releases and ASN data back to SAP. This includes Internal Wareshouse, External Warehouse and External vendor requisitions (IR/ISO), Configurator and Drop Shipments. This is a global solution including APAC, EMEA, US/CAN/Mexico.

• OM, QP, SE/WSH, TCA, INV, AR, IEX, EBTax, UPK: Independent Consultant – SME on an R12 upgrade with a process manufacturing corporation with multiple business units in the US, Europe, China and India. Assisting client team on the Order to Cash changes from 11i to 12.1.3 including configuration, testing and knowledge transfer.
• OM, QP, SE/WSH, TCA, INV: Independent Consultant – Quote to Cash lead on an R12 implementation assessment with a major distribution corporation with multiple business units across the globe. Completing an assessment for the client including a high-level CRP with a limited set of their data.
• AR, OM, QP, QOT, SE/WSH, OCM, TCA, TAX, INV: Independent Consultant – Quote to Cash lead on an 11i10r2 implementation with a major manufacturing corporation with 8 divisions across the US. This client has over 40 RICE elements including a custom cash application using OCR. They are also interfacing eAM Work Order Billing to AR. They receive feeds from Dun and Bradstreet for credit management purposes. Used SQL to monitor tables and troubleshoot issues with customizations and interfaces.
• R12i OM, AR, IEX, QP, EDI, OKS, IB, TCA, Oracle Payments, EBTax, SE/WSH, INV: Independent Consultant – Go-Live November 3, 2008 US and June 1, 2009 France on an R12i order to cash implementation with a global process manufacturing (OPM) corporation. This client had over 80 RICE objects in the order to cash flow. Including integration for credit card payments, EDI, UPS, FEDEX, TRAX, PVWORKS, INSIGHT, Advanced Pricing using Get Custom Price, CTI, and multiple form enhancements and zooms. Responsible for the integration for sales orders from contact center, inside sales, EDI, and field sales. Included conversions of TCA objects including customers, contacts, payment methods, and credit profiles. The client is currently on RUP-5 and is testing RUP-6 in conjunction with the roll-out in France scheduled for May.
• OM, AR, QP, SE/WSH, INV: Independent Consultant – Working as the primary helpdesk support resource using TOAD and Alitris in Order to Cash for a customer call center on 11i. The client had a number of customizations that required in depth knowledge for constant support. Moved to the implementation project for R12 after support role.
• AR, TCA, CE, GL: Independent Consultant – Financial team lead on an 11i10r2 implementation with a financial services corporation. The implementation included working with a number of banks for automatic receipts and bank reconciliations. This was a fast moving project which included two unique operating units. The discovery phase was compacted and a quick CRP was conducted so the client could make quick decisions and move into the build phase.
• OM, QP, QOT, SE, OKS, IB, INV, PO, TCA, Tax, IEX: Independent Consultant – Supply Chain lead overseeing the map and gap process including the first CRP validation for three sites in three different countries on an 11i10r2 global implementation including Configurator integration. Unable to stay on project due to issues with payment of invoices.
• AR, TCA, CE: Independent Consultant - Completing the map and gap process as well as design for the Receivables team on an 11i10r2 implementation with a service organization. Working with the tech team on customizations including XML Publisher for invoices. Client had specific requirements for a consultant to detail the current functionality in Oracle and assist them in determining level of custom objects.
• OM, QP, AR, CE, Tax: Hitachi Consulting Manager- Global Order to Cash team lead on an 11i10r2 implementation with a major financial services organization. Applying best practices to determine needed customizations as well as business process changes. Customer is replacing over 20 legacy systems for billing and cash application. Completed design and validation before leaving to become an independent consultant.
• OM, QP, QOT, AR, OKS, IB: Hitachi Consulting Manager - Order to Cash team lead part-time on an 11i10r2 global implementation with a major technology company from initial sales cycle to validation CRP. Followed best practices to mold business process changes while limiting the number of customizations. Worked closely with the upstream CRM team to ensure the complete solution success. Customer is using complex pricing rules that will feed to receivables for revenue recognition for products and services.
• AR, CE, GL, FA, PO, AP, iExp: Hitachi Consulting Manager - Functional team lead and test lead for design phase moved to project manager role on an 11i10 implementation with a major service organization through all phases of the project life cycle. Applied best practices on required customizations as well as business process changes. Organization had over 30 customizations, conversions and interfaces including ledger account translator, check printing, invoices, statements, dunning letters, and a third-party collection tool.
• OM, AR, EDI: Hitachi Consulting –Test Lead to Project Manager on 11i9 implementation with a supply organization through all phases of the project life cycle for Receivables while tying to the sales order process. Custom processes included interface for finance charges.
• Multiple Projects with Oracle University: Oracle Corporation - Develop and deliver custom training material while working closely with implementation teams.
• QP, SE, QOT, OM, OKS, IB, and AR: Oracle Corporation - Order to Cash on a global implementation with a major technology company included Configurator integration.
• Multiple Projects with Oracle University: Oracle Corporation – Custom Training and courseware creation including Order to Cash and Advanced Pricing.
• Advanced Collections (IEX): Oracle Corporation – SME on an implementation of 11.5.8 working with AR team and technical resources on advanced collections implementation.
• QP, SE, OM, PO, INV, and AR: Oracle Corporation – Supply Chain projects starting with R11 and moving to R11i. Primary author of Order to Cash courseware for Oracle University. Worked closely with Advanced Pricing, Order Management and Advanced Collections development teams.
• Independent Financial Implementer of Lawson and AHT: Financial Implementations including project management, scoping, training, testing, and production support.
• Software User – Supply Chain (OPM), Order Management and Shipping Department.