PROFESSIONAL SUMMARY:

• A successful educator and project manager with over 18 years of youth and adult teaching experience locally and internationally.
• Versed at building both education and trainings for private and corporate settings.
• Certified ESL Teacher, Certified Microsoft Technical Trainer and technical writer, K - 6th grade teacher, and a university professor.
• Adept at reviewing educational programs and establishing new monitoring systems focused on state standards.
• I have been a trainer, professor, teacher and team for several organizations federal government, local government, and global communities. core competencies
• Education Specialist, Curriculum Content Developer, Test Designer, Instructional Designer, Productivity and Performance Improvement, Sales Training, Customer Service Training. Information Technology, Technical Training, Technical writing for end users, Call Center Experience, Health Safety and Environment, Project management in technical, medical, commercial and financial industries. Fluent in Korea, versed in Arabic.

INFORMATION TECHNOLOGY:

Versed in IT-Information Systems, Designing E Learning Courses, Assessing Training, Conducting needs assessments, Delivering Online Content, Creating assessments based on Kirkpatrick’s Levels of Evaluation- Blackboard, MS Office, Adobe Connect, Go to Meetings, SharePoint, WebEX, Data Warehouses, LMS Platforms, Brain Honey, IBM, Pinpoint, Black Board. Implemented IT platforms: Destination Reading/Math, Journey’s, Science Fusion, Go Math, EDU2000. Versed in Common Core, Next Generation Standards and FLA Standards.

PROFESSIONAL EXPERIENCE:

Instructional Systems Specialist

Confidential

Responsibilities:

• I am responsible for conducting on-site assessments of local, Partner Nations and host countries while also being required to provide analysis and direction to assist with creation of training in line with goals and priorities of DS/T/SLTD/SECD training services.
• As a Confidential traveler I currently work with teams of subject matter experts (SME) from across federal/state government, academia, and private sector in collaboration with Partner Nations and host countries to create program that fits their needs.
• I currently evaluate and recommend feasibility of the course required in country.
• As a DS traveler, I have coordinated all logistical and administrative duties for my travels, prior to traveling abroad. I am experienced in drafting necessary correspondence and approvals for my travel arrangements including lodging, travel, and interpreter services while requesting all travel advances.
• As an Instructional Systems Specialist (ISD): •In conjunction with the curriculum design teams, I review content to improve the original course designs.
• Analyze the life-cycle documentation of student feedback evaluations, identity training gaps and track the revision history of courses.
• Evaluate the adequacy and effectiveness of established curriculum standard operating procedures, policies, curricula, instructional methods and practices published by our SOP.
• LGFTP/SD/LGF Management Program/Body Guard and Weapons.
• Tasked to 3 of the 5 FLETA courses - internal assessor *In house ESOL translator Versed in LT-Arabic/Korean/Spanish Worked and traveled to over 36 countries.
• 5 within the Middle East. Certified Technical Microsoft Trainer currently working with IRM/IAB to revise the cyber security outreach program.
• Currently tasks to coordinate and lead 2 teams consisting of 30 SMES, to conduct a variety of learning projects such as compliance, software learning and professional skills development.
• I am tasked to lead both teams as we move forward to revise a multitude of systems, which will require updates and edits to existing learning content.
• This will include managing content of virtual Instructor-led courses through the development and launch, coordinating virtual connections, create and record WebEx meetings, running reports, testing courses, and creating simulations for 2 FLETA courses maintained by DS/T/ISM

IT Technical Trainer

Confidential

Responsibilities:

• Responsible to develop and revise IT training courses and prepare appropriate IT training documentation and instructor materials.
• Responsible to train personnel by conducting formal classroom courses, workshops, seminars, and computer based/computer aided training for software and hardware.
• Answered user “How to” questions received via online requests.
• Developed, organized, and conducted training classes and custom courses as necessitated by new software/hardware versions as well as user feedback and configuration changes • Developed IT course materials to address users and IT managers including hands-on exercises and training documentation.
• Reviewed metrics to identify areas needing new IT training necessary to proactively help users.
• Directed structured learning experiences customized for divisions, regional offices or special populations as necessary.
• Created and updated all learning/training materials and literature.
• Created and maintained a training course and materials repository.
• Skilled at evaluating training programs to determine if progress is being made toward attainment of program objectives and the necessity for program expansion, contraction, or revision.
• Conducted administrative duties such as selecting and preparing instructional materials, aids and devices for presentation.
• Skilled at resolving problems that arise in a work training and development work group.

Instructional Designer

Confidential

Responsibilities:

• Employed to update the Federal Aviation Administration Human Resource Department hiring process training guides.
• Produced training for HR to deploy that covered how to: Classifying positions and ability to effectively evaluate requests for position classification or reclassification actions. conduct analysis on how to administering employee performance evaluations programs, pay, allowance and benefits programs.
• Understand of labor issues, procedures and laws affecting wages, benefits, and ability to work cooperatively in a multicultural environment with host country government and staff.
• How to protecting Personally Identifiable Information, and ability to document its safeguarding and security to ensure the integrity of information and prevent its being comprised. How to adhere to ethical standards and U.S. laws such as EEO act, the Privacy Act, and USG ethics statutes.
• Conducted online meetings and team collaborations.
• Possess: skills in team building, producing correspondences both verbally and written. skilled in active listening, coordination, service orientation, social perceptiveness, persuasion, time management, speaking, critical thinking, reading comprehension, active learning, instructing, complex problem solving, judgment and decision making.

IT Project Manager - Instructional Designer

Confidential

Responsibilities:

• Worked with senior members and the software development team applying the System Development Life Cycle (SDLC) to develop CBT and ILT trainings for mobile devices slated to be deployed.
• I was tasked to create the curriculum then, was required to deploy sales training focused on sales performance, solutions to buying terms, leveraging personality styles, bargaining and agreements, the act of negotiations, finding solutions and uncovering selling opportunities. The content was deployed to over 50 employees in 4 locations using the mobile device.
• Project Lead for documenting 80 job procedures for the Training Department and was tasked to build and deploy the training curriculum for via handheld mobile devices.
• Developing Curriculum and technical Storyboards for the k-12th grade audience under (Pearson Publishing CO). This includes planning, attending Go-To-Meetings, weekly status reports, matching curriculum state standards to content, reviewing graphical work and making final decisions on content for each course.

IT Technical Proposal Writer

Confidential

Responsibilities:

• Developing CBT and ILT based on work conducted with DevOps teams.
• Using the ADDIE model of Instructional Design, and System Development Life Cycle (SDLC) to create the curriculum and assessment for the IT Department.
• Working with SMEs, Developers, Testing Team, and end users to produce materials that can be integrated with their current software as they transition to a newer version of the software.
• Tasks include: writing proposals and technical user guides during updates and releases.
• Utilizing Adobe Captivate, FTP, VPN, SharePoint, Lync, Skype for meetings and managing documentation.

Sr. Certified Technical Trainer/Project Manager

Confidential

Responsibilities:

• Using the ADDIE model, I developed the training plan including the curriculum, training materials, and the training schedule for Federal Student Aid’s Data Challenge and Appeals Solution, which was deployed to all universities and institutions.
• End user system guides, technical manuals, student guides, instructional designer tutorials, training videos, PPT Decks, teaching guides, captivate modules, assessments, technical user manual for the entire IBM Software system, technical videos, captivate end products, instructor lead trainings and webinar trainings.
• Worked with other Project Leads and Managers to identify skill sets and gaps that needed reduction.
• Worked with Subject Matter Experts to develop the training courses designed to be released using Go To Webinar, Adobe Connect, Camtasia, and other web based tools to all USA university end users.
• Developed 5 separate curriculum courses that assist 5 different end users for the DCAS system. This includes front end users, developers, and FSA Administrators.
• Developed the evaluation metrics, and assessments materials utilizing the Kirkpatrick’s Levels of Evaluation.
• Developed and delivered all WBT and ILT courses and online materials used to support the learner including FSA staff, GDIT staff, and all university end users.

Instructional Systems Designer and Corporate Trainer

Confidential, DC

Responsibilities:

• Project Lead/Manager hired to developed and implemented the curriculum for Confidential ’s new software used to assess and determine compliance for the Securities Exchange Commission.
• Worked with Subject Matter Experts in surveillance and finance to develop course components needed to meet the organization’s vision, mission and values.
• Developed training materials used to support Confidential ’s initiative including end user system guides, technical manuals, student guides, instructional designer tutorials, training videos, Power Point decks, teaching guides and live trainings.
• Traveled to corporate offices presenting and delivering training content for groups of 50 or more.
• Technical writer for software release.
• End user functions.

Project Manager

Confidential

Responsibilities:

• Developed and designed training materials in English in both technical documentation and hard copy using applications such as Microsoft®, Flare, Adobe Captivate and Lectora.
• Produced end user system guides, job aids, and slideshow presentations for Instructor Lead Training ILT courses.
• Provided train the trainer curriculum for all Saudi National Technical Trainers teaching at the program.
• Technical Writer for software releases.
• Developed curriculum for advance technical courses that were required to be taken by all learners assigned to place with Aramco Oil, after the completion of said course.
• Used the ADDIE model of Instructional Design, and System Development Life Cycle (SDLC) to create the curriculum and assessment for the IT Department.
• Taught end users the full line of Microsoft office products including Word, PowerPoint, Excel, and Exchange.
• Taught Information Technology in both English and Arabic languages, and provided support throughout the university where needed.

Senior Educational Implimentation Project Manager and trainer

Confidential

Responsibilities:

• Project lead to monitor, develop and analyze Confidential ’s new LMS Educational system then apply specifications and alterations so that the IT Department is able to identify, and plan for appropriate risk management strategies.