SUMMARY

• Client relationship expert with extensive techno - functional skills and experience in the areas of human capital management and technology solutions. Recognized for raising customer satisfaction levels and increasing revenue through expansion and strategic solution selling. Repeatedly recognized as a key liaison between technical, functional, and management groups. Extensive history of client satisfaction and leadership. Helping clients maximize their technology investment in SaaS and on-premise models.
• Functional Specialties: Core HR, Oracle Manager + Employee Self Service HR (SSHR), Training and Development, Oracle Learning Management (OLM), Recruitment, Product Demonstration and Application Training.
• Technical Specialties: APIs, Data Conversions, Implementation Roadmaps, Oracle Approval Management (AME), Workflow, Core/Framework Personalizations, Security Profiles, Interfaces, BI Publisher, Discoverer, XML Bursting, RICEW, ADI.
• Professional Specialties: Relationship Management, Solution Selling, Presentation skills, Contract Negotiations, Techno-functional Communication, Highly Analytical, Client Satisfaction, Results Oriented, Escalation Management, Highly Organized, Fast Learner and Adaptive.

TECHNICAL SKILLS

• SaaS
• Oracle
• CRM
• Enterprise Software
• SharePoint
• Oracle HR
• SDLC
• ERP
• Training
• Consulting
• PL/SQL
• Requirements Analysis SQL
• Management Project Management Crystal Reports Leadership
• Oracle E-Business Suite Business Intelligence Business Process Databases
• Client Relations Skills
• Software Implementation
• Business Process Improvement
• Requirements Gathering
• Software Documentation
• Integration
• Microsoft SQL Server global HCM
• HRIS
• Pre-sales
• Oracle SQL
• HCM Processes & Forms Interfaces Data Migration System Deployment Security
• Oracle Applications Business Analysis Systems Analysis MS Project
• Oracle Discoverer Data Conversion Team Leadership Business Requirements Human Resources Software Project Management Resource Management PMO
• Contract Negotiation

PROFESSIONAL EXPERIENCE

Senior HCM Cloud Sales Consultant

Confidential

Responsibilities:

• Develop customer-specific presentations to demonstrate value of a modern HCM solution in the cloud
• Conduct product demonstrations
• Develop unique messaging on a product/prospect basis for demonstrations
• RFP’s
• Face to face discovery with prospects
• Needs analysis as required to assess product fit
• Strategizing with Account Representatives on various accounts

Senior Customer Success Manager - HCM/TA/TM

Confidential

Responsibilities:

• Manage 30+ accounts and $8+ million in annual recurring revenue.
• Achieved 107% ARR retention in 2015.
• Increased revenue by $450,000 in 2015.
• Raised customer satisfaction levels of 75% of “red” accounts.
• Achieved customer reference rate of 95% across book of business.
• Develop strategic sales strategies for product expansion.
• Routinely facilitate executive level meetings to build and strengthen relationships.
• Forge relationships with key decision makers across all levels of client organization.
• Encourage participation in customer advisory boards, global conferences and regional user groups.
• Conduct strategic business reviews with clients to ensure full utilization of SaaS licensed solutions.
• Identify opportunities for Client/Product Management collaboration sessions.
• Prioritize and drive resolution on escalated customer issues.

Senior HCM Customer Trainer

Confidential

Responsibilities:

• Identified knowledge gaps and developed corporate training strategy and programs.
• Led functional and technical training sessions.
• Performed proof of concept demonstrations to ensure full product utilization.
• Identified additional business opportunities.
• Forged relationships with C-level executives and key stakeholders.
• Designed and developed corporate reporting strategies.
• Managed issue escalations for key initiatives.
• Developed upgrade and regression test plans.
• HCM Products: Core HR, Compensation Workbench, Self Service HR

Implementation Manager

Confidential

Responsibilities:

• Managed environment configurations and deployment schedule.
• Facilitated meetings between management, business unit, and off shore development team.
• Managed daily activities of junior level software engineers.
• Designed and developed reporting strategy.

Senior HCM Consultant

Confidential

Responsibilities:

• Forged relationships with C-level executives and key decision makers.
• Participated in discovery meetings to identify client requirements.
• Advised clients on underutilized functionality to ensure full feature adoption.
• Identified additional professional services opportunities.
• Identified knowledge gaps and developed organizational learning strategies.
• Led data conversion efforts and developed data migration strategies.
• Facilitated meetings between development teams and client management.
• EBS HCM Products: Core HR, iRecruitment, Learning Management, Self Service HR

HR Technology Consultant

Confidential

Responsibilities:

• Led data conversion efforts.
• Conducted application training for business users.
• Designed and created DTS packages to interface with third party software.
• Designed and developed enterprise reporting strategy.

Oracle Developer - Federal

Confidential

Responsibilities:

• Solely responsible for upgrading existing Crystal reports to Oracle
• Developed and provided end-user training in a classroom setting.
• Created and maintained Oracle functions, triggers, procedures and packages in order to comply with the constantly changing government requirements.
• Participated in application testing procedures to ensure the absence of all bugs, and produced government- regulated documentation of all findings.