SUMMARY

• More than 9 years of software development experience in Oracle CX Fusion CRM (Sales Cloud, Oracle Policy Automation, Oracle CPQ), Oracle SOA Suite and Weblogic server with exposure in working on various business domains and sectors Viz., Public Sector, Insurance, and HealthCare etc.
• Oracle Fusion Sales Cloud Service 2016 Implementation Essentials
• Oracle CPQ Cloud Service 2016 Implementation
• Strong Techno - Functional knowledge of Oracle CX Fusion CRM (Oracle Sales Cloud and Oracle Partner Relationship Management (PRM)) understanding in Lead and Opportunity management, Partner, Partner Contacts, Deals, Product, Sales Campaign, Territory, Application and Page Composer level customization, Groovy script, Reports, File import, Mobile UI and Outlook integration
• Experience in OPA both on Premise and Cloud in Rule Authoring, Interview design, Interview Styles, Interview flows, Batch Processor, Rule modelling, Integration with Oracle service cloud and other technologies using web service connector, rulebase testing and deployment, customizing Web-Determinations screen
• Hands on experience in Customer Data Management (CDM) and Import Management tools
• Enabling the Merge feature in CDM tool, Configure the Survivorship Rules and Manage Customer Hub Profile Options
• Hands-on experience on Groovy scripting and Customized Oracle Sales Cloud Application(OSC) CRM using Groovy scripting
• Experience in implementing SOA solutions for various business domains integrated eligibility systems which includes integration with OPA, Siebel, Federal Data Services HUB and Carriers
• Experienced in Oracle WebLogic Server Administration for Production, Development, and QA environments. Handling all the aspects of Installation, Configuration, Troubleshooting, Load Balancing, Clustering, deploying Applications and Maintenance of WebLogic Server
• Experience in Oracle CPQ (Big Machines) Commerce and Configuration concepts
• Articulate communicator with strong analytical and interpersonal skills; skilled at collaborating with project teams, interfacing with clients and deploying technology to build successful solutions for clients

TECHNICAL SKILLS

Technology: Oracle Sales Cloud, Oracle Policy Automation, Oracle CPQ and Oracle SOA 11g

Data Base: SQL, Oracle Database 10g

Languages: XML, XSD, WSDL

Tools: SOAP UI, Visio

Operating Systems: Linux, Win XP, Windows

PROFESSIONAL EXPERIENCE

Confidential, Santa Clara

Oracle Sales Cloud CRM Oracle CPQ Lead Consultant

Responsibilities:

• Hands on experience in implementing Lead management, Opportunity Management, Partner Relationship Management (PRM), User Management, Reports and Analytics
• Participated in design/architecture meetings, Gap analysis for Oracle CX Implementation which includes Sales, CPQ, Service and Marketing Cloud which was migrated from Salesforce CRM
• Worked on data quality project and used the CDM tool to cleanse the duplicate account dataset
• Hands on experience in CDM tool, Merging duplicate accounts dataset through Manual and Auto merge components
• Enabling the Merge feature in CDM tool, Configure the Survivorship Rules and Manage Customer Hub Profile Options
• Worked on Oracle Sales Cloud CRM/PRM Modules (Partner, Partner Contacts, Deals)
• Support and New Enhancement on the Partner Relationship Management (PRM) for channel relationships (distributors and channel partners)
• Worked on Oracle Sales Cloud Integration with Oracle CPQ, APPTUS and Oracle Marketing Cloud applications
• Worked on Web Services API (XML, WSDL, SOAP, REST)
• Maintain high configuration standards and practices and exercising quality control on all aspects of software development
• Develop full-scale project plans and Technical design documents in the design phase. Effectively communicate the project expectations to team members and stakeholders in a timely and clear fashion
• Worked with various Oracle Sales Cloud objects Account, Contact, Leads, Opportunity standard objects
• Log, view, access, monitor, follow-up and close Oracle Service Requests (SRs) online - Oracle Metalink
• Responsible for all the activities related to configuring File-Based Load, Import Management, uploading data in CSV files into Oracle Sales Cloud
• Project status update upon each milestone completion to the customer
• Ensure client’s issues were promptly addressed and resolved in a timely & professional manner and passing them to correct channels
• Created custom report using SQL query for getting the data (Organization, Person and Employee)
• Enhanced the current Oracle CPQ Cloud implementation with additional features such as Quote Approval Workflow, Quote Versioning, Quote Uplift and Contract Life Cycle Management etc.
• Integrate the Oracle CPQ Cloud solution with Oracle EBS to convert a. Quote to EBS Service Contracts in case of the Renewal process b. Quote to EBS Sales Order in case of the New Business process
• Support new and existing Salesforce user base with questions and issues in Sales, Service and Oracle CPQ
• Migration activities from Lower environments to Production (Dev to QA, QA to Prod) using Migration /Deployment tool
• Develop and create customized Reports and Dashboards
• Lead the defect triage calls and Managed tickets for cross departmental problem resolution and performed root cause analysis on issues

Confidential, Miami, FL

Oracle Sales Cloud CRM Lead

Responsibilities:

• Requirement gathering and preparation of Solution design architecture, Sales process flow and Integration design architecture and prepared the estimates after the requirements analysis
• Configured Custom Objects and Fields in Application Composer
• Handled User and Territory Management
• Customized Oracle Sales Cloud Application(OSC) CRM using Groovy scripting
• Setting up of Admin Tasks including Geography
• Created Reports using OBIEE for better analysis of business
• Prepared BRD, High Level Use Case Document and TDD

Confidential

Oracle Sales Cloud CRM/Oracle CPQ Lead Consultant

Responsibilities:

• Requirement gathering and preparation of Solution design architecture, Sales process flow and Integration design architecture and prepared the estimates after the requirements analysis
• Solution Architecture: Oracle Sales Cloud - CPQ - ICS - EBS integrations.
• Configured CPQ commerce process / pricing / quoting / approval workflow / Proposals using Document Designer
• Configured Integrations between Oracle Sales Cloud - CPQ Cloud - ICS Cloud - EBS (On-Premise) with Single Sign on for Oracle Sales Cloud - CPQ
• Expertise in maintaining the Functional areas of Data Management Account, Contact, Leads, Opportunity, Quotes, Activities standard objects
• Responsible for all the activities related to configuring File-Based Load, uploading data in CSV files into Oracle Sales Cloud
• Configured Objects and Fields in Application Composer
• Handled Sales Cloud Rest API’s for Custom Mobile Application Development
• Configured custom module to track the Mobile devices of Users by providing the Rest API services to mobile development
• Worked BML to create Configuration/Commerce rules & Library functions
• Worked layout editors to create configuration, commerce UI
• Designed and implemented configurations, price logic, and intuitive user interfaces
• Experience with constraints and hiding attributes rules in BigMachines solutions
• Created Documents including, Functional Design Document (FDD), User Manual, Admin Document and Technical Design Document (TDD)

Confidential

Oracle Sales Cloud CRM Lead Consultant

Responsibilities:

• Created Business Requirement Document (BRD), Technical Design Document (TDD) for OSC implementation
• Designed and developed Oracle Sales Cloud solutions through customization and configuration.
• Worked with various Oracle Sales Cloud objects Account, Contact, Leads, Opportunity standard objects
• Customized Oracle Sales Cloud Application (OSC) CRM using Groovy scripting
• Created file import mappings for Account, Contact and Custom objects
• A data migration expert capable of handling both historical and delta load from multiple other legacy systems viz. Oracle Siebel into Oracle Sales Cloud CRM
• Performed Email notification configuration
• Develop and create customized Reports and Dashboards
• Configured Objects and Fields in Application Composer
• Worked extensively on Oracle CPQ Cloud (BigMachines) Configuration, Commerce, Integration, Document Engine, BML and BMQL.
• Supported and improved sales cycles by implementing CPQ solutions effectively
• Good understanding of Configure-Price-Quote functionalities throughout the entire customer lifecycle for various routes to market
• Create and manage pricing rules, including account specific pricing, volume and tiered pricing, associated product pricing, and custom pricing
• Interacting with Client regarding on the business requirements
• Worked with Oracle teams for effective SR closure and its solutions
• Created Functional Design, Technical Design and User Manual Documents
• Worked on performance tuning of the Sales cloud production application