SUMMARY:

• Design & Engineering for Next Generation Networking
• Offering innovation, creativity and initiative to complement team leadership and project management strengths in fast - paced, high-tech environments, demonstrating transferable

EXPERTISE IN:

SIP Integration

Confidential Aura

UC Cloud Architecture

Oracle SBCs & EOM

SIP Architecture

Oracle ECB

TECHNICAL PROFICIENCIES:

Platforms / OS: RedHat & CentOS, Windows 7,8 &10, VMware Workstation, VMware ESXi and vSphere, Linux

Networking: TCP/IP, LAN / WAN, Routing / Routed Protocols (OSPF), Q.931, PRI, T1/T3, SIP, RTP, 802.1Q, TFTP, FTP/SFTP, NTP, DNS, DHCP, Cisco routers and switches

Communications: Cisco Unified Communications Manager, Cisco Unified SIP Proxy Confidential System Manager, Confidential Session Manager, Confidential Communication Manager, Confidential Meeting Exchange and G430/G450 Gateways BroadSoft’s BroadWorks and Cedar Point Class 5 Switches

Cisco, Confidential and Polycom IP phones: Acme Packet SBCs 3820, 4250, 4500, 4600, 6300 Oracle Enterprise Communications Broker

Software/Databases: Microsoft Office (Excel, PowerPoint, Word, Visio, Outlook)

Tools: Wireshark, SIPp, Oracle Enterprise Operations Monitor

EXPERIENCE:

Confidential, Plano, TX

SBC Support

Responsibilities:

• Daily support for
• 3 Confidential call centers
• Cisco CUCM, Unity and UCCX for 26 regional Dealer Sales and Service Offices (DSSO)
• 3820 SBCs

Confidential, Denver, CO

SBC SME

Responsibilities:

• Installed, upgraded and configured two HA pairs of Oracle/Acme Packet 3820 SBCs

Confidential, Denver, CO

SBC SME

Responsibilities:

• Migration from 4500 to 4600 SBCs
• Wrote and executed test plan, Presented test plan results to stakeholders receiving approval to move forward with the upgrade
• Upgraded 4 HA pairs of 4500s running SCX640 to 4600s running ECz730m2p1 with no down time
• Installed 3 Enterprise Operations Monitor servers and configured 9 HA pairs of SBCs to send call data to the servers
• Migration from ECz730p1 to ECz730m2p1 for UCCE 6300 SBCs
• Wrote and executed test plan, received approval to upgrade from stakeholders
• Upgraded 2 HA pairs of SBC 6300s for UCCE without incident
• Implemented APCON switches for PINDROP fraud prevention service

Confidential, Denver, CO

SIP Architect

Responsibilities:

• Installed and configured very large deployment of Oracle Enterprise Operations Monitor
• Created and Presented Enterprise Operations Manager & SBC Knowledge Transfer sessions
• Performed SIP Interoperability testing for Confidential & Confidential Flex Reach, Oracle Session Border Controller and Enterprise Communications Broker, Confidential, and Vertical PBX systems

Confidential, Denver, CO

Mgr, Network Voice Operations

Responsibilities:

• Installed and configured Oracle Enterprise Operations Monitor for Lync Conferencing project
• SME for SBC knowledge transfer for SBC insourcing from Verizon, Authored “Troubleshooting the Oracle SBC”, defined daily, weekly and monthly preventative maintenance for SBCs.
• Detailed how to for common call problems such as hardware failure, exceeded thresholds (CPU, Memory, Session, Temperature), fast busy, dropped calls, no and one way audio, echo, and static
• Defined SNMP queries for SBC Performance Monitoring project

Confidential, Denver, CO

Consultant

Responsibilities:

• Installed and configured two HA pairs of Acme Packet 6300 SBCs
• Wrote and executed System Test plan for 6 CUCM Clusters spanning two data center locations
• Installed and configured Oracle Enterprise Operations Monitor with 4 remote probes
• Trained Confidential & Confidential ’s client on SIP, SBCs and Oracle Enterprise Operations Monitor

Confidential, Columbia, MD

UC Engineer

Responsibilities:

• Responsible for testing, maintenance and support of Unified Communications as a Service (UCaaS), a joint partnership between Confidential and Verizon.
• Created and executed test plans for UCaaS to test failover scenarios requiring configuration of Confidential IP Phones, Acme Packet 3820 and 6300 SBCs, Confidential Communication Manager, Confidential Session Manager and Confidential System Manager
• Tier 3 support for Cloud Enabled communications

Confidential, Englewood, CO

Voice Engineer

Responsibilities:

• Responsible for implementation of infrastructure projects and Tier 3 support.
• Installed and configured NetScout - provided administration for multiple CentOS servers as well as installation and configuration of NetScout nGenius Voice Video Manager, Collector and Engine
• Administered and maintained Acme Packet SBCs
• Upgraded image, Implemented web based interface, configured logging to remote server
• Implemented best current practices for management, naming and security
• Implemented Confidential & Confidential SIP trunking service using Acme Packet SBCs, migrated over 500 DIDs
• CS 1000E and AudioCodes
• Installed Confidential -1s from CS1K to AudioCodes with SIP Trunk from AudioCodes to Confidential Session Manager for SIP interface to MS Unified Messaging (Exchange)
• Setup VoIP test lab. Configured and Interfaced Lync Enterprise Voice and Confidential Session Manager to Acme Packet SBC.

Confidential, Westminster, CO

Interoperability Test Engineer

Responsibilities:

• Responsible for interoperability testing between Confidential and Cisco voice and data products such as Confidential Communication Manager, Session Manager, CS 1000, Modular Messaging, Meeting Exchange and Secure Routers with Cisco UCM, Unity Connection, 6509-E, 4509-E, ASA 5500 and 3900 & 2900 series gateways.
• Member of Technical Review Committee for Confidential Application Notes.
• Installed and configured, performed interoperability testing and published Application Notes & Test
• Confidential System Manager 6.3, Session Manager 6.3, Communication Manager 6.3 and Confidential Aura Messaging 6.2 with Confidential 96x1 H.323 phones with VPN mode enabled and Cisco Adaptive Security Appliance 5510 with local and Windows Server 2008 R2 based SCEP authentication.
• Confidential Meeting Exchange 6.2, Session Manager 6.2 and Cisco Unified Communications Manager 8.6(2) using SIP trunks.
• Confidential CS 1000 7.5, Session Manager 6.2, CUCM Session Management Edition 7.1(5) cluster, CUCM 7.1(5) cluster and CUBE SBC.
• Confidential System Manager 6.3, Session Manager 6.3, Communication Manager 6.3 with Cisco Unified Communications Manager 9.0(1) and Cisco 3945 IOS 15.1 gateway with SIP and SIP over TLS trunking.
• Designed and built customer showplace for Confidential / Cisco Integration using Cisco 6509-E and 4506-E switches with 10GB Trunks as the network core. Installed and configured VMware based Confidential Session Manager, Systems Manager & Communication Manager with G450 & G430 gateways and VMware based Cisco Unified Communication Manager 8.6(2) and 9.0(1) with Cisco 3900 and 3800 gateways. Installed and configured Cisco Enterprise License Manager for CUCM 9.0 and above. Installed and configured Windows Server 2008 and RedHat servers that provided DHCP, HTTP, TFTP, FTP/SFTP, NTP, and DNS services.
• Consulted cross organizationally on sales opportunities and customer escalations for mixed Confidential and Cisco architectures involving Confidential Session Manager, System Manager and Communication Manager with Cisco Unified Communication Manager Session Management Edition, Cisco Unified Communication Manager, Cisco Unified SIP Proxy, Cisco Unity Connection and Cisco ASA 5500. support Cisco ASA 5500 and Confidential IPSec interoperability

Confidential, Greenwood Village, CO

Voice Architect

Responsibilities:

• Provided BroadWorks systems engineering support for lab evaluation of enhanced voice feature set. Defined system provider, enterprise and group roles. Configured SIP Trunking between BroadWorks Network Server and Class 5 switches. Troubleshooting of call routing using VTR.
• Architected CNAM service and completed CNAM testing between Denver lab and 3rd party vender (TNS), provided technical direction with MOP for production implementation
• Developed script to automate backup of BroadWorks database and log files. Managed BroadWorks backup for production, pre-production and development environments
• Developed script to automate backup of Acme Packet configuration files
• Replaced 14 (7 HA Pairs) of Acme Packet Session Directors and Session Routers with no downtime. This project replaced aging Acme Packet 4250s with new 4500s.
• Designed and tested solution to mitigate Cedar Point switches lack of support for SIP 302 redirect. Calls that were inbound from the Cedar Point switches were sent to Acme Packet SBCs. The SBCs managed the 302 redirect response from the BroadWorks Network Servers. Provided detailed instructions to operations on how to implement this solution for the production SBCs.
• Created SIP Trunking lab environment for testing and turn up of new SIP Trunking products.

Confidential, Sierra Vista, AZ

Sr. Technical Analyst

Responsibilities:

• Performed extensive interoperability testing between Cisco Unified Communications Manager and Nortel CS 2100 to determine compliance with DOD’s Assured Services SIP specification.
• Supported multi-vendor lab environment consisting of Acme Packet, Cisco, Juniper and Force10.