SUMMARY:

• I am a Technical Manager with 20+ years’ professional experience, with a goal - oriented approach and strong leadership capabilities.
• I am organized, highly motivated, and detail-oriented, with a well-established ability to coordinate with top senior management and executive staff.
• As a senior IT professional, I manage all facets of the customer experience relating to Oracle ERP and /or cloud offerings.
• In addition, I work with customer contacts to understand their respective organizations, and demonstrate how ERP solutions will support their business’ and facilitate a prompt resolution to any issues that arise.
• With this knowledge, I coordinate with internal groups to ensure systems and processes are optimized to meet the customer’s needs.
• 15+ years of experience as a Technical Project Manager / Program Manager leading enterprise-wide, multimillion-dollar ERP implementations and configurations of Oracle EBS (High Tech Manufacturing, Financial Systems, Medical Device Systems, Supply Chain, and CRM systems)
• 10+ years of experience as a Technical Lead, managing technical infrastructures and implementing cloud-based systems (Oracle’s Managed Cloud systems, third party cloud systems, outsourced systems, etc.)
• 10+ years managing on and off-shore technical and functional support teams. (Oracle P2P, O2C, R2R, Business Intelligence, IaaS Support teams, Dedicated Oracle DBA teams, etc.)
• 5+ years’ experience as the primary Oracle Services Delivery Manager, owning the relationship for all Oracle Cloud Services support teams on and off shore
• 5+ years coordinating all day-to-day activities for an Oracle Managed Cloud system in remote data centers

CORE COMPETENCIES:

Multiple Full Cycle & Upgrade Implementations

Client Relation Management

Project Management & Planning

Communications & Risk Management

Scope Management

Team Management & Quality Control

Budget & Cost Control

Leadership

Change Management

Varied and Multiple Industry Experiences

Excellent Communications & Interpersonal Skills

Industry Cloud Experiences

EXPERIENCE:

Confidential

Senior Technical Manager/ Oracle Cloud & Service Delivery

Responsibilities:

• Assisted in architecting Oracle Cloud-based (IaaS/ PaaS/ SaaS) solutions to enable Cloud and Hybrid Cloud solutions, with consideration for performance, high availability, disaster recovery, and geographically dispersed networks.
• Planned and managed Cloud Strategy, Cloud Migration, Application Consolidation, and Database Consolidation engagements leveraging Oracle Cloud technologies.
• Meticulously managed resources and provided technical guidance to the delivery team.
• Developed thorough understanding of large program complexities, and provided guidance for the transition management teams.
• Planned and executed detailed technical activities related to technical business requirements, such as CRP testing cycles, system integration testing, end user training, and detailed cut-over planning, post support planning/execution, etc.
• Negotiated scope, schedule, and funding with external IT and business partners.
• Established common goals across multiple teams, and defined useful metrics and reports to track project team’s milestone progress.
• Lead teams ofconsultants through the completion of all phases of the project.

Confidential

IT Service Delivery Manager (Oracle Cloud Services)

Responsibilities:

• Managed the operational support model for the Oracle EBIZ 12.1.3 financial system’s Relationship with Oracle’s Managed Cloud Services team (OMCS), as well as the Oracle Managed Service Desk team (OMS).
• Maintained a 99.7% successful release record without errors or issues.
• Provided oversight as senior project manager for all OMCS Infrastructure / technical release initiatives, and provided Oracle Operational support.
• Acted as the first responder for all critical Business Oracle Managed Cloud issues.
• Upgraded Oracle Application from 12.0.6 to 12.1.2 Procure-To-Pay back-office system while the Oracle system was being outsourced to Oracle’s Private Cloud across 70 locations.
• Managed infrastructure business interruptions and/or unplanned system outages escalations, and reduced cycle times from Issue-To-Resolution by developing a critical incident process that supported quick responses to unplanned system outages.
• Enhanced communication channels with OMCS SDM, Engagement Manager, and the off-shore support teams in India.

Confidential

Senior Project Manager

Responsibilities:

• Created the SOA Governance Framework that allows for more granular business process analysis, and increased SOA Service productivity via reusability by 20% in year one (with the productivity gain increased by an estimated 30-50% in years 2-5), which reduced staffing cost and accelerated the project timeline.
• Managed a team of multiple Enterprise Architects and developed the Services Framework Methodology, as well as the Capabilities and Governance structure that supported Amway’s worldwide IT organization.
• Sustained the migration of an Oracle Application upgrade from 12.0.4 to 12.1.2 in their flagship group affiliates in Australia, New Zealand, and South Africa.
• Supported the project pilot program of the Enterprise Order Capture services layer for Amway’s European Oracle 12.1.2 deployment initiative while leveraging best practice project management methodologies and disciplines (including PMPi, Agile and traditional SDLC practices).
• Managed the budget for assigned project(s), monitored project progress and adjusted resources and priorities accordingly. Additionally generated project and financial reports as well as scorecards and trends.

Confidential

Project Manager / Middleware (Oracle App: 11.5.10.2 -12.1.2 )

Responsibilities:

• Project managed a custom SOA Middleware project using a hybrid project management approach of Agility SCRUM and Waterfall approach by employing service-oriented architecture (SOA) and event-driven principles.
• Re-engineered original business processes (which took days and caused security concerns from the regulatory agencies) via a middle-layer project which streamlined the On/Off-boarding process for all employee types (Temporary, Contract and Permanent) and allowed real-time access to all power plants across the US. This enabled Confidential to exceed their new regulatory mandates for Hiring and Termination.
• Guided the project through multiple design iterations, using standard SOA development techniques, as well as Defect Tracking, Risk / Issue management, weekly project review with steering committee, weekly team status meetings, daily stand-up meetings, etc.
• Managed the project from conception through multiple design iterations, QA testing, UA testing and incremental / iterative production releases
• Enabled Confidential to reconfigure their HCM system back to standard “out-of-the-box” specifications, which also allowed the company to plan a more efficient HCM application upgrade strategy and reduced consulting cost by 50%.

Confidential

Senior Oracle Practice / Project Manager

Responsibilities:

• Increased senior management's visibility to Sales Leads, Opportunities, Contacts, etc. via new Alerts, Tasks, Dashboards, and Portals etc.
• Provided new reporting capabilities and better visibility of sales leads to executives, which gave all Practice, Sales and Executive Management better decision making capabilities much earlier in the Sales pipeline, which gave management the ability to make better quantifiable decisions on which Leads & Opportunities to pursue and resulted in increased business prospect and ultimately new business.

Confidential

Senior Project Manager

Responsibilities:

• Created integration points / interfaces between client’s legacy MRP system and new Oracle ERP system.
• Lead FDA CFR 21 Part 11 Compliant reviews during implementation as well as ISO oversight.

Confidential

Senior Project Manager

Responsibilities:

• Conducted a System Site Review of three disparate Medical Device Manufacturing sites being acquired by a Venture Capital Company.
• Collaboratively perform a detailed System Process analysis of each IT Infrastructure and Business system.
• Visited multiple locations performing a high-level data analysis, while doing a system evaluation (I.e., Infrastructure, system applications, IT business processes, etc) to help the venture capital company allocate the appropriate level of IT funding to support the acquisition.
• Delivered a detailed “end to end” ERP system SWOT analysis.
• Delivered a Risk Mitigation plan that outlined short-term and long-term cost and project plan, along with recommendations for consolidating three disparate ERP systems into a single operating structure.
• Served as the IT Liaison between the capital partners and the seller, doing high-level system evaluation to gage the level of complexity, conversion cost, what assets they should purchase as part of the acquisition, and what IT processes had to be re-engineered.

Confidential

Senior Project Manager / Client Manager

Responsibilities:

• Enhanced the customers’ Oracle Planning and Consumption functionality by upgrading from version 11.5.9 to 11.5.10.2
• Improved the ATO configuration model that supported their purchase request process’ to multiple off-shore contract manufactures for shipping and order fulfillment.
• Provided additional improvement to their MRP Planning process and Inventory Management System.

Confidential

Senior IT Project Lead / Staff Manager

Responsibilities:

• Provided system evaluation and product selection support (Agile Modules - PC, PS&I, PG&C Viewer).
• Served as the technical interfaces support lead between Agile and the Oracle Applications

Confidential

Senior IT Staff Manager

Responsibilities:

• Lead an Oracle CRM business team responsible for all strategic business application decisions.
• Project Support Lead (11.5.9 and 11.5.10.2) iStore B2C, Product Configurator, (TCA) Trading Community Architecture, Install Base, Product Master, Marketing, Sales-on-Line, Contacts, Leads, Quotes, Proposals, OM, Tele-Service, Field Service, Depot Repair, iSupport Service Contracts, Knowledge Base, Interaction Center.

Confidential

Senior Project Manager

Responsibilities:

• Project Manager leading the implementation of a multimillion-dollar corporate-wide ERP consolidation program
• Implemented customer self-service HTML / JSP tools (Customer facing tool for Oracle Sales and Service), including online customer product configuration, pricing and quote generation

Confidential

Senior IT Staff Manager

Responsibilities:

• Managed the transition and consolidation of multiple IT departments after multiple company acquisitions.
• Acted as technical liaison between buyer and seller of legacy ERP system.
• Assisted product evaluation team with review of corporate-wide ERP system.
• Responsible for multiple east-coast IT operations.
• Responsible for all desktop and break-fix issue resolutions.