Oracle PeopleSoft CRM Analyst Resume Pleasanton-CA - Hire IT People

SUMMARY

4+ years of experience in Information technology that includes gathering user requirements, functional and technical specification design, test plan and scripts creation, testing and deployment support.
Oracle PeopleSoft experience in Customer Relationship Management (CRM) - Sales and Support and Campus Solutions.
Expertise in working with Project Managers, Business Teams and Technical teams as Oracle ERP Business Analyst.
Experience in People Tools - Application Designer, Component Interfaces, Application Engine, Integration Broker, Application Packages etc.
In depth understanding of the Software Development Life Cycle (SDLC)
Dedicated, self-motivated who is committed to success and adapt to multiple tasks in a high-pressured environment.
Good team player with excellent communications and interpersonal skills.
Automation Testing Experience using Oracle PeopleSoft Testing Framework.

TECHNICAL SKILLS

ERP: PeopleSoft CRM/CS

Databases: Oracle 9i, MS SQL.

Testing Automation: Oracle PeopleSoft Testing Framework

PROFESSIONAL EXPERIENCE

Confidential, Pleasanton-CA

Oracle PeopleSoft CRM Analyst

Responsibilities:

Worked with business team to understand requirements and create business requirement documentation.
Worked with development team to customize/configure PeopleSoft CRM components to meet the business requirement.
Worked with PeopleSoft QA team to produce test scripts and test conditions.
Performed data driven testing to test the application with different sets of data from the test database
Worked with business teams to create automated business test checkouts using PeopleSoft Testing framework.

Confidential

Assistant Manager - CRM

Responsibilities:

Design, development, implementation strategies and production support of GE’s PeopleSoft CRM application.
Partnership with Global operations business teams for design requirements and traceability matrix.
Drive simplification and standard solutions to support cross-GE enterprise standards and shared COE operations.
Provide functional CRM support for planned releases, incidents, problem management and issue resolution.
Design and capture configuration and customization changes to PeopleSoft components and pages in Functional Requirement Specifications.
Configure PeopleSoft Pages to support business requirements.
Review of Technical Design created by development team.
Coordinate customized changes with development team on PeopleSoft application.
Coordinate testing effort between QA and Business teams on the developed PeopleSoft requirements.

Confidential

Research Analyst

Responsibilities:

Perform extensive secondary research to build a detailed understanding of the target knowledgably resource pool for the institutional investors.
Gather statistical data on competitors.
Planned and executed both short and long term research projects focused on a wide variety of subjects and geographic locations for institutional investors.
Worked with management, business, technical and QA team to ensure highest quality of project deliverables on time-sensitive client assignments
Execution of projects across all practice areas i.e. Healthcare, Technology Media & Telecom, Consumer Goods & Services and Energy & Industrials.

Confidential, Chicago, IL

Responsibilities:

Worked on PeopleSoft CS (Campus Solutions - Student Information System).
Worked on People Tools (Application Designer, Component Interfaces, Application Engine, Integration Broker, Application Packages) to customize PeopleSoft components to meet university requirements.
Created People Tools queries to support ad hoc report requests