SUMMARY

• Having Around 12 years of IT experience as an Oracle techno functional CX Cloud Consultant, where I possess profound knowledge in Oracle CX cloud applications dealt with Sales, Service, Marketing applications along with Oracle Sales Performance management (SPM/IC), Oracle ICS and OBIEE Reporting.
• Performed different roles during my tenure as a Developer, Presales and as a Team Lead.
• Strong working knowledge in Oracle Sales Cloud, Oracle Incentive Compensation Management (FIC/SPM), OBIEE Reporting and Integration Cloud Service (ICS).
• Experience in integration of Oracle Sales Cloud CRM, Sales force, Right - Now, Oracle ICS, ERP and many third-party applications using Oracle Integration Cloud Service.
• Acted as a techno-functional consultant and designed complex compensation plans using out of box functionality of oracle.
• Experience in Sales Cloud and SPM Administration & Management (System & Application) and Production Support including deployment and migration activities from Development through Testing in Production environment.
• Experienced in Oracle CX cloud Solution consulting and good expertise on Client Demo, Requirement gathering, solution's fit-gap analysis, delivery, presales etc...
• Participated in digital transformation project for the client Emerson, designing the business processes following Oracle standards.
• Acted as an offshore team Lead, handling a team of 10 members. Worked for major clients like Lattice, Confidential (GE), and Confidential Inc. implementing OSC.
• Extensive experience in System design and development required for business process. Specialize in working with technical stuff to create, interpret, and implement business requirements into technical specifications.
• Responsible for the deliveries ensuring smooth GO-LIVE
• Involved in Rigorous testing for the defects Launched by the clients and Providing Functional analysis.
• Experience in Oracle BIP Reports Development.
• Having knowledge in Engagement Cloud Service.

TECHNICAL SKILLS

CRM: Oracle Engagement Cloud Service, Oracle Sales Performance Management, OBIEE

Languages: SQL, Java Scripting, Groovy Scripting, JSON, HTML, XML.

Work Area: OSC Configurations, SPM Configuration, CPQ Configuration, BI Answers and BIP Reports, Oracle Integration Cloud Service, JCS.

Web services and Middleware: SOAP, REST, Oracle Integration Cloud Service, JCS, WebLogic Server.

Data Loading: File Based Loading for Oracle Sales Cloud, Fusion Incentive Compensation

PROFESSIONAL EXPERIENCE

Confidential

SR.CX CONSULTANT

Responsibilities:

• As a CX Consultant involved in Requirement gathering, preparing product demos.
• Works closely with Incentive compensation and CX team to support all activities, define system requirements and supports operational delivery of the best oracle practices/process.
• Sales Cloud Implementation includes Opportunity, Leads, Products and Territory Management.
• Creating Executive dashboards for lead, opportunities, Products, and Incentive Compensation.
• Configured Sales cloud application and Sales Incentive Compensation.
• Configured the Payment plan.
• Importing the transactions per event using Automation process.
• Setup Compensation Plan, Plan Components, Performance Measure, Rate table and Dimensions for every year.
• Worked on creating Credit Rules and classification rules for the Rep firms.
• Worked on file import mapping for transactions.
• Involved in migration of Compensation Plan, Plan Components, Performance Measure, Expressions, Classification Rules, Reports and other Custom Objects.
• Worked independently on redesigning the Credit Category for different rep firms.
• Worked on creating the Pay groups and pay sheets.
• Developed OBIEE Reports, BI Answers Reports as per the project requirement.

Confidential

SR.CX CONSULTANT

Responsibilities:

• As a CRM Consultant involved in Requirement gathering, preparing product demos
• Sales Cloud Implementation includes Opportunity, Leads, Products, Quota Management and Territory Management.
• Creating Executive dashboards for lead, opportunities, Products and Quota Management.
• Configured Sales cloud application

Confidential

SR.CX CONSULTANT

Responsibilities:

• Interacted with the stake holders of different group of companies those belongs to Ricoh and Implemented the Oracle Sales Cloud Module.
• Involved in Oracle Sales Cloud Plain vanilla configurations.
• Configuring the Standard object, Custom object and Custom fields in OSC.
• Worked on Object Level Workflows.
• Worked on Configuring OTBI reports and Dashboards.
• Worked on Custom Dashboards and Custom report.
• Created lookup value for each module.
• Perform system testing, UAT support and production migration

Confidential

SR.CX CONSULTANT

Responsibilities:

• Interacted with the stake holders of different group of companies those belongs to Ergon and developed Integration Module.
• Involved in Functional and technical design documents for End Customer.
• Worked on various multiple Integrations like Oracle Service Cloud to CCB and OSB using Oracle Integration Cloud Service Middleware.
• Worked on developing the CDM Layer Custom report.
• Worked independently on complex tasks, serve as point of contact and handles all escalations.
• Created the Connections using OOTB adaptors.
• Created lookup value for each module.

Confidential

SR.CX CONSULTANT

Responsibilities:

• As a consultant, responsible for configuring the Incentive Compensation modules/solution as per proposed functional design and norms / Standards.
• Incentive compensation from Oracle Sales Cloud CRM is being implemented and I am leading the implementation in requirement gathering, solution design and configuration.
• Interacted with the stake holders of different group of companies those belongs to Lattice and developed Incentive Compensation Module.
• Setup Compensation Plan, Plan Components, Performance Measure, Rate table and Dimensions for every year.
• Worked on creating Credit Rules and classification rules for the Rep firms.
• Worked on file import mapping for transactions.
• Involved in migration of Compensation Plan, Plan Components, Performance Measure, Expressions, Classification Rules, Reports and other Custom Objects.
• Worked independently on redesigning the Credit Category for different rep firms.
• Worked on creating the Pay groups and pay sheets.
• Configured solution and maintain review logs, Co-ordinate development and testing activities.
• Configured Dynamic Page layout for different user login.
• Successfully Migrated from R12 to R13 without any issues.
• Automated Publishing Parts through REST API.
• Creating Users using Automation File Based Loading.
• Automated Sales Stages using Custom Groovy Scheduler.
• Developed OBIEE Reports, BI Answers Reports as per the project requirement.

Confidential

SR.CX CONSULTANT

Responsibilities:

• As a consultant, responsible for configuring the product modules/solution as per proposed functional design and norms / Standards.
• Involved in Functional and technical design documents for End Customer.
• Worked on various multiple Integrations like Oracle Service Cloud to Oracle Field Service and Mobile Cloud Service using Oracle Integration Cloud Service Middleware.
• Worked independently on complex tasks and mentor junior Configurations, serve as point of contact and handles all escalations.
• Created the Connections using OOTB adaptors.
• Created lookup value for each module.
• Scheduled task from Service Now to Oracle Field service.
• Worked on various design patterns like Map-my-data and Orchestration.
• Configuring the OSC REST connection using REST adapter in Oracle ICS.
• Worked on Integration between Service Now to Oracle Field service and Mobile Cloud Service using OOTB and Custom adaptors in ICS.

Confidential

CONSULTANT CX/SPM

Responsibilities:

• Creating Users using File Based Loading.
• Understanding the Requirements for Incentive Compensation for both the Business Unit.
• Configuring the Business Unit, Implementation Basic Setup.
• Initializing the Basic Parameters Setup.
• Imported Participants.
• Worked on Credit Rules Setup and Importing.
• Worked on Classification Rule setup and Compensation plans.
• Worked on Creating Compensation Plan Terms and conditions Documents.
• Worked on OTBI Reports.
• Worked on Importing Transaction into FIC System.
• Worked on Fusion Incentive payment batch process using Web services.
• Created and configuring Direct Credit rules, Rollup credit, Rate tables, Dimensions,
• Worked on Fusion Incentive Compensation Reports both Analysis and BIP.
• Created Custom fields in App Composer as per requirement.
• Integrating Salesforce opportunity to FIC Estimated Deal.
• Integrating OHR with OSC.
• Creating a workflow in OSC and salesforce.

Confidential 

OSC Consultant

Responsibilities:

• Setting Up User Account Preferences and Creating Setup Users.
• Setting Up Accounting Calendars,
• Setting Up Sales Territories & Assignments and Geography.
• Setting up Account Page, Lead, and opportunities pages.
• Setting up the lead-based Assignment to the Account and Lead Objects.
• Setting up the Sales Catalog and Importing parts using FBL.
• Extensively Worked on Groovy Scripting for the OOTB Fields and Triggers.
• Worked on SOAP and REST API web services for OOTB and Custom Objects.
• Worked on page layout using page Composer.
• Worked on process builder for setting email notification.
• Worked on BI Answers as per the Customer requirement.
• Worked on Scheduling Reports using Agents.
• Created Page Integration and Page Entry on springboard.