SUMMARY

• 16 years of Oracle EBS implementations in Financials, CRM and SCM
• Engagement / Delivery expertise in full cycle Oracle Solution design.
• Project Manager skilled in managing global implementations running offshore/on - site model.
• Guided C-level executives on Strategic initiatives and integrated solutions.
• Skilled Confidential utilizing a system view of all business operations to architect new solutions
• Pre-sales / bid submission / RFP experience
• US Citizen
• PMP with accounting background.
• Certified Implementation Specialist - Oracle Financials Cloud 2016 (Fusion) in GL, AR and AP

TECHNICAL SKILLS

Application: Oracle Financials (Accounts Receivables, Payables, Fixed Assets, Oracle General Ledger, Sub-ledger Accounting); Oracle Supply Chain (Order Management, Shipping, Purchasing, Inventory); Oracle CRM (Field Service, Tele-Service, Service Contracts, Installed Base, Depot Repair, iSupport)

Industries: High Tech, Telecommunications, Medical Devices, Building Materials, Services, Life Sciences

Functional Areas: Financial Systems, Supply Chain, CRM (Service, Contracts), HRMS

Methodologies: AIM, OUM

Business Process: Baseline Analysis, Requirement Definition, Business Process Mapping, Best Practices, Solution Design, Change Management (Sarbanes-Oxley Act), Project Management

Cloud: Oracle Financials Cloud, Procurement, Integration Cloud Service

PROFESSIONAL EXPERIENCE

Confidential, NJ

Solution Architect

Responsibilities:

• Manage a team of resources both offshore and Onsite.
• Lead the Reporting Strategy for Financials, Depot Repair, Service Contracts and Installed Base
• Propose strategies and solutions for improving the processes and providing solutions in Record-to-Report Procure-to-Pay, Order-to-Cash, and Depot Repair
• Lead the application carve out (Divestiture) of one of the companies from an existing E-Business Suite install and followed the compliance practices to ensure acceptance in accordance with statutory requirements.

Confidential, NJ

Oracle Functional Architect

Responsibilities:

• Strategy and Planning for an acquisition.
• Performed detailed Functional design for the new organization and integrate it into the existing Oracle Applications install.
• Developed a solution for complex Revenue Recognition requirement for a High-Tech company RFP to automate the Revenue Recognition taking into account the Arrangements, Carve-outs, Right-of-Return, Upgrades, Bundled SKU’s comprising Hardware and Software.

Confidential

Oracle Functional Consultant

Responsibilities:

• Conducted requirements gathering, Solution Design meetings with users to understand their current processes
• Configured of the application for Accounts Receivables and Fixed Assets
• Coordinated with offshore team for customizations and extensions
• Conducted CRP’s, testing to ensuring a smooth transition, knowledge transfer, training, UAT within the timeline.

Confidential, NY

Project Manager

Responsibilities:

• Managed a team forconfiguration, testing and conversion to a multi-org setup due to the addition of a new legal entity (company).
• Coordinated with offshore team for changes to reports to make them multi-org compliant.

Confidential, NJ

Oracle Solution Architect/Consultant

Responsibilities:

• Coordinate testing of Oracle Accounts Receivables, Service Contracts, iSupport, Field Service, Order Management, Tele-Sales, iPayments.
• Designed the Strategy, Solution, and implemented the changes for complying with credit card security per PCI-DSS requirements.
• Gained an understanding of the PCI-DSS requirements and the risks associated with Oracle Applications 11.5.8 version to design the solution to build security around the (older) version of applications minimizing customization efforts.
• Coordinated with resources from different functional areas and ensured adequate training and testing to enable smooth transition and conversion of existing Credit Card data.

Confidential, NY

Solution Architect

Responsibilities:

• Architected the end-to-end solution for multi-country implementation including Oracle General Ledger, Fixed Assets, Sub-Ledger Accounting, Accounts Payables, Purchasing, iProcurement, iExpense.
• Teamed with the System Integrator and Confidential resources to ensure the best solution to meet user requirements.
• Ensured the solution was universal to allow future rollouts to additional countries.
• Laid out solutions and interfaces to enable smooth country rollouts.

Confidential

Solution Architect / Project Manager

Responsibilities:

• Led the Oracle-wide implementation for Mexico and Brazil geographies
• Designed the solution end-to-end for Financials, Oracle Supply Chain, Manufacturing, and CRM
• Analyzed the requirements and architected the complete end to end solution to implement several modules to replace a number of legacy applications.
• Captured current business processes, performed business process alignment and designed future process flows.
• Gathered Requirements, performed gap analysis.
• Created full scale design, configured a common approach that accommodated country-specific localizations.
• Designed customizations without making them too intrusive to enable uniform long term maintenance.
• Coordinated with large 3rd party teams in Mexico and Brazil as well as with the offshore team to ensure that the design is understood and translated into development of program specifications and interfaces.
• Reviewed functional and technical documentation, training guides and test scripts.
• Integrated with third party Warehouse Information System.
• Performed strategic analysis, planned data conversion from legacy applications and coordinated testing and training.
• Worked with CIO’s in fulfilling the corporate vision for an integrated approach and designed IT solution while meeting the diverse reporting needs of the 2 countries.
• Shared the solution with the CEO’s and Controllers of the Mexico and Brazil to gain their concurrence.
• Designed Revenue Recognition solution to defer Invoicing (pre-billing acceptance for Mexico) and Post-billing deferral (for Brazil)

Confidential, IA

Project Lead

Responsibilities:

• iSupport / Field Service / e-Mail Center / iSurvey
• Implemented Oracle CRM to handle Customer Support needs
• Studied the feasibility and analyzed the replacement of multiple standalone applications for various Customer Support needs.
• Designed the complete solution for this project to implement iSupport, Field Service, Web Call back, Scripting and e-Mail Center.
• Studied business processes to improve efficiency and streamline the processes.
• Prepared functional specifications and guided the in-house technical team in code development.
• Managed Testing, UAT, Training the trainer and rolled out the pilot.

Confidential, GA

Project Lead

Responsibilities:

• Implemented Oracle Order-to-cash, including iStore integration, Order Management and Accounts Receivable.
• Designed the business processes for Order-to-Cash flow for both the company owned retail stores and the 3rd party owned retail stores.
• Designed the Conversion strategy for Customers, Orders, Invoices, Credit Notes and Customer Receipts
• Documented the requirements for conversions, extensions and customizations and worked with technical resources.
• Laid out testing scenarios for extensions and customizations, test plans and reconciliation plans for conversions.
• Conducted Train-the-trainer sessions.

Confidential, NJ

Production Support Manager

Responsibilities:

• Managed Production Support for Service Contracts, Order Management & Pricing.
• Supported and implemented ongoing enhancements for the professional body.
• Supported business users, resolved issues and ensured that SLA’s were met.

Confidential, OH

Production Support

Responsibilities:

• Supported production systems and resolved issues in Order Management / Shipping and Inventory immediately after go-live.
• Identified and resolved root causes for issues in Order Management and shipping exceptions.
• Corrected Inventory attributes that were converted incorrectly during migration.
• Updated functional documentation and guided technical resources to correct coding.
• Refined shipping processes to minimize problems with 3rd party warehouse management systems interfaces.

Confidential, NJ

Project Lead

Responsibilities:

• Implemented iStore, iSupport and Contracts to provide a web-interface to Confidential Customers using the B2B model
• Led the project team to successfully implement a new solution to reduce the call center load and to allow B2C customers to perform self-service activities.
• Analyzed various options to allow end customers to capture information in a timely manner. Provided proof of concept to key executives and gained their acceptance.
• Facilitated functional design walk-through’s, mock-ups of User Interface to obtain sponsor / user approval.
• Captured Functional Requirements to successfully implement an easy to use and intuitive web- interface for customers to perform self-service activities.
• Designed the solution using iStore and iSupport framework to leverage the registration and security features and reduce development effort.
• Designed interfaces between the new web interface and the base modules, such as Field Service.

Confidential, NJ

QA Validation Manager / Project Lead

Responsibilities:

• Gate-keeper for all changes to production systems, ensured that all changes were properly tested before being applied.
• Reviewed test results of test team and users before approving their migration to production.
• Led effort to automating routine testing using tools such as Winrunner and Test Director.
• Coordinated integration testing before major changes and / or projects were implemented.
• Designed change management processes and work flows for IT Governance (Kintana) implementation.
• Ensured that the configuration documents were updated and uploaded to the repository.
• Coordinated the testing and upgrade from 11.5.6

Confidential, NJ

Functional Consultant

Responsibilities:

• Provided production support for Oracle CRM
• Resolved data issues as a result of legacy conversion to Oracle CRM.
• Designed enhancements, documented functional requirements along with the solutions.
• Created functional specifications for the customizations and extensions.
• Tested customizations and extensions and obtained user acceptance.

Confidential, Raleigh, NC

Functional Consultant

Responsibilities:

• Service Contracts, Installed Base
• Set up and tested configuration changes for Service Contacts.
• Documented the data migration requirements for Install Base.

Confidential

Project Leader

Responsibilities:

• Implementation of Oracle E-Business Suite (Order Management, Shipping, Inventory) and CRM (Tele-Service, Service Contracts, Install Base)
• Analyzed and documented current and future baseline business processes..
• Mapped business processes in Oracle and recommended changes to minimize customizations.
• Designed Oracle workflow changes.
• Configured and documented application setups.
• Prepared User /Responsibility Matrix, Users and Menu exclusions, Menu & Responsibility definition to ensure function / data security.

Confidential

Consultant

Responsibilities:

• Implementation of Oracle Order Entry
• Receivables, Payroll and Projects reports analysis, design and development
• Production Support Oracle Service, Functional and Technical

Confidential, Phoenix, AZ

Consultant

Responsibilities:

• Oracle Order Entry implementation