Enterprise Program Director Resume

SUMMARY:

Participation in 11 full lifecycle and phased approach ERP & CRM projects from 2000 through 2017. Oracle R11.5.3 thru R12.25 & Cloud

PROFESSIONAL EXPERIENCE:

Enterprise Program Director

Confidential

Responsibilities:

Lead multiple Assessments for CX Solutions, Managed planning sessions for CRM/CPQ programs, and guided engagements to completion.
Focused efforts in new CX/CPQ Cloud and SPM/FIC solutioning while fostering integration of 3D CPQ/Product Visualization technologies.
Managed planning and development of integrations between SFDC and Oracle Incentive Comp, Oracle Service Cloud, and Oracle Projects.

Engagement Manager

Confidential

Responsibilities:

Lead Client planning sessions for enhanced Customer Experience and Guided Selling processes in iStore/Sales Quoting/CPQ.
Analyzed/gathered requirements, designed/documented new processes, managed offshore development, and conducted end user testing/signoff.

Engagement Mgr and CRM Lead

Confidential

Responsibilities:

Responsibility for project financials while implementing Oracle EBS CRM modules focused on TeleSales/TeleService & Field Sales/Quoting.
Designed and configured CRM/OM module functionality, scoped and documented customizations/integrations, managed development efforts.
Managed Technical team through significant custom quoting templates/portals development effort for presentation within new online stores.
Defined Phase II implementation and configuration plans for Depot Repair, Install Base, Incentive Compensation, and iSupport modules.

CRM and EBS Manager

Confidential

Responsibilities:

Lead the EBS team in the design/testing of Oracle’s Fleet Management solution with focus on iStore, Sales Contracts, & Incentive Comp.
Analyzed/gathered requirements, designed/documented new processes, configured systems, and managed end user testing/signoff.

Program Manager

Confidential

Responsibilities:

Managed programs for Division - Wide Oracle “Instance Consolidation” merging 5 company systems into a 57 module Multi-Org environment.
Provided hands-on expertise in implementation of CRM modules including TeleSales, TeleService, Contracts, iStore, and Service Contracts.
Lead implementation and cross- of client personnel at Power Transmission division in TeleService, Install Base, and Field Service.
De/Re-fined project plans for multiple other initiatives involving custom development, integration, solution, and system admin/quality.

Project/Engagement Manager

R12 Implementation for $300m Aerospace

Responsibilities:

Planned overall core project and integration of new division into client systems while managing ongoing performance and adjustment of budget.
Managed project team across Design to Release, Order to Cash, Procure to Pay, Transportation/Logistics, and Accounting to Financial Reports.
Directed technical teams for infrastructure enablement, development of RICE objects, and conversion of product items and customer/site data.
Implemented Oracle Tele-Sales, Field Sales, Trade Management, Incentive Comp, and iStore while managing deployment of other processes.

CRM & Distribution Manager

Confidential

Responsibilities:

Implemented CRM Service and Contracts modules, then Sales apps in phased approach to accommodate change management strategy/timeline.
Gathered requirements, created system design documentation, and configured system to replace manual CRM service and sales processes.

Sales/Incentive Comp Lead

Confidential

Responsibilities:

Led team of six to design, test, and implement Oracle’s Sales and Incentive Compensation modules for North America rollout.
Analyzed/gathered requirements, designed/documented new processes, configured systems and end user security structures.
Assisted in other areas through appointment to Change Control Committee and other Project Management groups/meetings.

Confidential

Responsibilities:

Led team of three to select and implement Oracle CRM modules for Field Sales, Customer/Tech Support, and Depot Repair operations.
Advised and managed relationship with client Executives in Sales, Marketing, Customer Service, and Financial Management groups.

Security Software Provider

Confidential

Responsibilities:

Led team of four to design, test, and implement Oracle’s Sales and Incentive Compensation module and associated modules/components.
Analyzed/gathered requirements, designed/documented new processes, configured systems and end user security structures.

Incentive Comp Consultant

Confidential

Responsibilities:

Participated in the design, testing, and implementation or Oracle’s Sales/Incentive Compensation module and CRM Foundation.
Analyzed/gathered requirements, designed/documented new processes, configured systems and end user security structures.

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