SUMMARY:

• SAP Hybris Cloud for Customer (C4C) certified techno functional consultant with over 10 years of overall experience in supporting various CRM software application including Salesforce, Microsoft Dynamics (CRM) and other custom applications.
• Completed two full - life cycle implementations for SAP Hybris Cloud for Customer (C4C).
• Experience configuring both Sales and Service processes in C4C and making enhancements and extensions using KUT and SDK. Also, developed custom objects in C4C and established extension field link between the new business objects and standard C4C objects.
• Maintain end to end vision of business needs from requirements to test for large scale functional or cross-functional programs.
• Successfully led offshore teams, both functional and technical, in realizing the requirements and completing deliverables on time.
• Proficient in writing functional specification and technical specification documents, unit and integration test scripts.
• Experience leading business requirement gathering workshops and documenting process flows in Microsoft Visio.
• Have a deep understanding of process flows in Sales and Service across Hybris Cloud for Customer and SAP ECC backend.
• Experience leading business users on C4C application and preparing documents in collaboration with super users and SMEs.
• Dashboard and Custom Report generation including post implementation platform support
• Experience with data migration using various templates for Hybris C4C
• An effective communicator with excellent relationship building & interpersonal skills; strong analytical and problem-solving abilities.
• Worked on C4C Customer demonstration with bot and knowledge management platform integrations.
• Excellent communications skills and a team player.

TECHNICAL SKILLS:

SAP HYBRIS CLOUD FOR CUSTOMER SKILLS: SAP Cloud for Customer (C4C)Accounts and Contacts, Activity Management, Leads, Sales Leads, Opportunities, Quotations, Sales Orders, Service Tickets, Service Requests, Service Orders, Service Contracts, Scoping, Maintaining communication system, arrangements, Adding customer fields, Code list mapping, Code List Restrictions, Groupware Integration, Mashups, Analytics, Forms, Rules, Workflows, Multilevel Approvals, KUT, Adaptation, LayoutsSAP Cloud for Customer (C4C) TechnicalStrong exposure in SAP Cloud process design, Web services and UIs using HTML & Silverlight, UI Scripts, UI Designer in SDK

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Techno-functional consultant

Responsibilities:

• Work with Sales Manager and VP of Operations to understand all the business requirements and prepare business requirement documents.
• Designed the proposed solutions and mocked up screen to show and get approval from customer.
• Prepared functional specification documents for all the enhancements to be done in UI, Dashboards, and Reports.
• Quick adaptation to already ongoing project ready to go live with few knowledge transfer
• Fix of all integration issues from ERP to C4C
• Migration of data through migration templates and creation of reports and Dashboards
• UI adaptation / different page layouts for business roles.
• Used SDK and KUT for making enhancements and changes as per business requirements.
• Management/tracking of tasks to be done by team.

Confidential, Atlanta, GA

Salesforce Consultant

Responsibilities:

• Analyzed organization processes through information gathering and process analysis. Finalized business process model to determine scope and application along with data schema
• Proposed and implemented Salesforce solution to meet the organization scalability and data accessibility requirement
• Documented requirements in the form of use cases and demonstrated solution functionality
• Done required configuration to support approvals, workflows, reports, and dashboards
• Defined organization hierarchy, profiles, and layouts for data management
• Performed Data migration, integration and established data validation rules, worked on data migration tools

Confidential

SAP Hybris Cloud for Customer (C4C) Techno functional consultant

Responsibilities:

• Involved in documenting all the business requirements, preparing process flows in Visio and preparing requirement traceability matrix
• Gathered answers for scoping C4C implementation as per standard scoping activity available
• Configured and fine-tunes system as per business requirements and conducted system walk through with business through a series of business workshops and user sessions
• Conceptualized and designed the required enhancements to support the functional gaps and prepared functional specification documents and obtained sign-off from decision makers
• Used C4C SDK and KUT to make enhancements and worked with business users in data migration activities
• Setting up Security roles, business roles settings, and UI adaptation
• Used Agile methodology executed sprints of one week period as well as demos to Business for feedback
• Provided intensive hands-on to super users, support analysts and end-users
• Involved in Master Data load from external sources
• Executed all cutover activities for preparation of Go-live
• Executed Go-live successfully and involved in supporting C4C support activities

Confidential

Microsoft Dynamics (CRM) Analyst

Responsibilities:

• Responsible for life cycle of the project in different phases of the project including requirement gathering, design and development.
• Making sure that all the requirements were captured in the solution architecture.
• Headed the Dynamics CRM 2011 to Dynamics AX 2009 Integration Project
• Examining, evaluating, reporting, and recommending improvements on the adequacy and effectiveness of management's risk management processes.
• Mentoring and guiding the development team on developing a working model using Visual Studio.
• Conducting Peer Reviews, Inspections and Walkthroughs, Writing, Reviewing Development Plan, Project Plan, Testing and Conducting Demo.
• Prepared documentation and obtained sign-off as part of knowledge transfer deliverables with client IT resources.

Confidential

System Analyst

Responsibilities:

• Led validation team on the agile project for characterization and documented design changes for validation platforms
• Prepared validation document using design specification and varied product segment feature capabilities
• Used scripting language for platform validation and raised defects for issue tracking
• Done automated testing to validate interfaces under varied validation conditions as part of regression testing
• Suggested design changes for the test platforms as new product line has advanced testing needs
• Used debugging and field customization to support deep idle feature optimization for product to reduce leakage
• Worked on power characterization using benchmark software and Lab VIEW for binning
• Done regression testing and BIOS update for Tesla Server product line under PVT

Team Lead

Confidential

Responsibilities:

• Led a team of four people and interacted with a client for requirement gathering and defining product scope.
• Worked on release schedules and knowledge management along with project documentation
• Create schematics based on design specification document and analyze power specifications
• Done pre-Signal Integrity for interfaces using HSPICE and understand routing requirements
• Done RF analysis for analog and digital ground specification to reduce static noise
• Worked with SW team on product design, integration, and review of design integration tests
• Done Board bring-up and implemented ISO-7816 specification
• Managed Communication Audio-Visual Interface Device for people diagnosed with cerebral palsy, which won prestigious Confidential 2010 ( http://www. Confidential .org) in e-Inclusion domain
• Won “PAT on BACK” for contribution in Video and Audio Processing based Security Product

Project Engineer

Confidential

Responsibilities:

• Done power analysis of the product using in-house tools and specification documents
• Done pre-and post-Signal Integrity analysis using HSPICE, Cadence Spectraquest for SATA II, DDR and PCI interface
• Done low-level design for audio, video, Gigi Ethernet, and SATA II interface
• Worked on Product topology to reduce ground noise and cross-talk interference
• Worked with SW team for interface validation and platform integration testing
• Managed layout and procurement team for BoM components purchase and prototype development
• Done product validation and documented defects for tracking and sharing results with SW team
• Won Annual and Performance for Best Team Player and valuable contribution to the client account