SUMMARY:

• Technical Sophisticated Professional with nearly 6 years of experience in Application Development and support in Siebel/PLSQL.
• Working as support Lead and providing support to Siebel 6.0 and 8.1 Applications
• Worked as a developer and undertaken tasks like preparation of design documents.
• Analysis and preparation of estimates, coding and unit testing and production post install support.
• An individual having comprehensive and conceptual knowledge in Siebel Configuration, eScripting, Business Service, Work Flows and Assignment Manager.
• Keen understanding of Siebel architecture. Proficient in Siebel Administration, Workflow & problem solving skills. Involved in Project Management. An effective communicator with strong relationship management skills. Adept at maintaining cordial business relations with Clients.
• Extensive experience in CRM implementations of Siebel ePharma, Siebel eFinance, Siebel Callcenter including Siebel e - Consumer Goods, Siebel Call Center, and Siebel Sales. Key areas of skill consist of Requirements gathering, functional and technical analysis and documentation, GAP analysis, configuration and software development.
• Involved in PLSQL, VB automations related to Siebel.
• Proficient in PLSQL, Toad, SQL Developer skills.
• Have very good knowledge on Insurance domain.
• Have worked on SFDC Configuration, Java Script and MAINFRAME
• Have worked on RETAIL and UTILITIES domains
• Solid management skills, capable of leading & motivating individuals, a customer-centric professional and knack for motivating large workforce for exceeding customer expectations in delivery of committed services.

TECHNICAL SKILLS:

Siebel: CRM:6.0, 7.7, 7.8 and 8.1

Operating Systems: Windows, UNIX IBM AIX

Languages: Java scripting, VB Scripting, C, C++

RDBMS: Oracle Database 10g, SQL Server 2000, ODBC, PL/SQL, REMEDY, SQL LOADER, SQL*Plus, TOAD, Peregrine, HP Service Manager.

Web Technologies: HTML, DHTML

Web Server: IIS, IBM AIX

PROFESSIONAL EXPERIENCE:

Confidential

Siebel Systems Analyst

Environment: Siebel eFinance 8.1 & 6.0

Responsibilities:

• Provided production support to the CRN\Heart Claims Application.
• Interaction and coordination with Users for production support issues.
• Ticket handling.
• Handled on call Issues.
• Root cause analysis and preparation of understanding document for the enhancements.
• Handling Touch Points and Monitoring it.
• PST validations.
• PLSQL & VB automations
• Analyzing Anomalies.
• Defect fixing.
• Providing post Deployment Support.
• Involved in handling incident and problem management from onshore efficiently.
• Involved in client discussion during production deployment and in migrating the changes across business on time.
• Automated several Siebel processes using PLSQL & VB.
• Involved in preparing monthly reports related to production efforts.
• Configured VB scripts and PLSQL stored procedures for automating data loads and report mailing.
• Lead offshore team efficiently and always maintained zero effects though out my tenure.
• Involved in outage calls related to Siebel production environments and lead in front in resolving issues ASAP.
• Involved in Siebel remote components issues and worked on performance tuning.
• Created database indexes, triggers for performance tuning issues.

Confidential

Senior Project Engineer

Environment: Siebel ePharma 7.7 & 7.8

Responsibilities:

• Independently handled Business Requirements and Responsible to drive the product development, marketing and functional strategy for key technology solutions.
• Developed Designs for the CR’s both functional and configurationally in nature.
• Worked on all aspects of Siebel configuration and scripting during my course of tenure in this project.
• Configured several work flows for many client requirements and involved in fixing issues related to work flow.
• Configured several customized validations using business service, scripting and Work Flow so as to enable clients requirements.
• Created Functional, Technical and design documents.
• Created UTC documents and review documents for testing environment.
• Wrote complex PL/SQL subprograms, packages, procedures and functions to implement the business logic.

Confidential

Project Engineer

Environment: SFDC

Responsibilities:

• My responsibilities in this project were Requirement gathering, Impact Analysis, System Test Case preparation, Customization, Peer Review and Unit Testing and maintenance. I have done many customizations according to customer needs.

Confidential

Project Engineer

Environment: MS SQL, ADOBE and JAVASCRIPT

Responsibilities:

• I was responsible for the publication all reports in the obligated time, else will result in paying the penalty to clients. I published all the reports on time and created an automated health check tool with excel macro which reduced 70% of the efforts. As a result of all our good performance the project received a CSAT of 6.7 out of 7 which was very high in that account.

Confidential

Project Engineer

Environment: SQL SERVER, VB 6.0-ASP

Responsibilities:

• Requirement gathering
• Impact Analysis.
• System Test Case preparation.
• Coding.
• Peer Review and Unit Testing.
• Maintenance,

Confidential

Project Engineer

Environment: IBM-MVS, MAINFRAME, JCL

Responsibilities:

• Provided production support to the Application.
• Root cause analysis and preparation of understanding document for the enhancements.
• Analyzing Anomalies.
• Defect fixing.
• Providing post Deployment Support.