Application Support Resume
Hoboken, NJ
SUMMARY
- Over 9 years of working experience and expertise in implementation, Release management and Infrastructure support of Enterprise applications in J2EE environment.
- Qualified experiencein configuration identification, data management, subversion concepts, java application deployment, release management, deployment automation.
- Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis, Design, Development and Testing.
- Worked on Oracle RMB product for 3 years as Release management and Infrastructure support.
- Experience in monitoring, troubleshooting and supporting J2EE based applications and infrastructure.
- Proven experience of using Application Servers like Weblogic 10.3, IBM WebSphere 6.x/5.x, Tomcat 6.x/5.x/4.x.
- Good understanding of RDBMS which includes writing sql queries using Oracle 9i/10g/11g.
- Strong analytical and problem solving skills.
- Experienced implementing configuration management programs and processes in a fast - paced, high-pressure environment.
- Strong experience in application deployment automation for UAT, ST and development environments.
- Strong knowledge of version control systems.
- Familiar with current industry standards, such as Six Sigma and Capability Maturity Model (CMM).
- Good management skills, demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environments.
- Excellent communication, analytical, interpersonal, and presentation skillsand have technical experience as well.
TECHNICAL SKILLS
Languages: C and C++, Visual Basic 6.0,SQL
Web/App Servers: Oracle Weblogic 10.3, IBM Websphere 6.1,Apache Tomcat
Operating Systems: Windows 9X/2000/XP, DOS, AIX Unix, Linux, Sun Solaris
Frameworks: Spring Framework, Hibernate 3.7, Web Services, Log4J,Ant
Version Control: VSS, CVS, PVCS, Clear Case, SVN
Databases: Oracle 9i/10g/11g
XML Technologies: XML, XML Schema, DTD, XSL
Tools: Bugzilla (Defect Tracking tools)
PROFESSIONAL EXPERIENCE
Confidential, Hoboken, NJ
Release and Infrastructure Management
RESPONSIBILITIES:
- Author release management plans, release notes and code migration documents.
- Manage and coordinate the documentation of business and technical process release components, defect information and deployment specific support for any given deployment.
- Manage/coordinate the code implementation activities within multiple environments (development, test, training, validation, production, disaster recovery, etc).
- Participate on a team of internal subject matter experts, outside consultants, and system integrators.
- Participate in making technical decisions and recommendations to the business and IT.
- Maintain and coordinate schedule of releases/deployments of applications across various environments.
- Engage and coordinate with business on their involvement, updates and status checks during implementations.
- Developed Environment Management Strategy. The environment management strategy provided a guideline as to what environments are required during the life cycle of the project and how data / code are migrated from one environment to another.
- Developed Source Control, Package, Release and Distribution Management Strategy.
- Introducing the release management strategy.
- Managed and assisted in environment installation, which included the Web/Application Server and the Database Server.
- Assisted in Application Security Implementation.
- Setup ConfigLab, which facilitated automatic control table migration, transactional data migration, etc. between environments
- Recommending on the hardware procurement for server & software’s for RMB.
- Design and develop database build and release process for the software product.
- Testing the application after the build process is completed.
- Handling different various issues with regards to application, Middleware technology and Infrastructure.
- Making a decision with client on various process to be followed while implementation stage.
- Configured Batch Processing and Assist the client in setting up their background / batch processes.
- Maintaining & updating the installation document for build deploy process.
- Planning and Installation of Windows, AIX, Solaris and Linux Servers as per the business requirement.
- Installing software’s, applications and supporting on all the platforms.
- Upgrade and patch application environments.
- Providing Database Administration Support.
- Backup Management, Planning and monitoring.
- Triage hardware, operating system and related issues.
- Publish and maintain documentation on web pages related to services offered.
- Writing ad-hoc SQL queries regarding issues application and database issues.
ENVIRONMENT: Oracle database 11g, Oracle Weblogic 10.0 MP1,REDHAT Linux 5.5,Windows XP,TortoiseSVN 1.6.9,Sqldeveloper tool, Bugzilla.
Confidential, Jersey City, NJ
Release and Configuration Management
RESPONSIBILITIES:
- Deploying the build package in the QA environment on Windows, AIX, Linux and Solaris platform.
- Testing the application after the build process is completed.
- Making the Infrastructure setup for the Oracle Product.
- Handling different various issues with regards to application, Middleware technology and Infrastructure.
- Maintaining & updating the installation document for build deploy process.
- Creation of database and schema level importing in the new database.
- Meeting deadlines for the given specific problem.
- Planning and Installation of Windows, AIX, Solaris, Linux and HP-UX Servers as per the business requirement.
- Installing software’s, applications and supporting on all the platforms.
- Provide Unix administration to development and QA teams.
- Upgrade and patch application environments.
- Database administration and migration of Oracle and Microsoft SQL Servers.
- Exporting & Importing database dump.
- Design and develop database build and release process for the software product.
- Installing the build product on all platforms and verifying the integrity.
- Debug issues related to applications configuration and technology stack.
- Backup Management, Planning and monitoring.
- Refreshing the environment as per business needs.
- Managing and Installing Oracle 9i & 10g databases on UNIX and Windows Platform
- Automating task by writing shell scripts and batch.
- Updating patches.
- Triage hardware, operating system and related issues.
- Assist development and QA teams in identifying and solving performance issues.
- Publish and maintain documentation on web pages related to services offered.
- Writing SQL queries regarding issues based on roles and privileges
- Advisory Role to Business Groups for implementing the better solution for the customers.
ENVIRONMENT: Oracle database 11g,Oracle Weblogic 10.0 MP1,IBM WebSphere Application Server 6.1.0.25,AIX 6.1,REDHAT Linux 5.5,Windows XP,TortoiseSVN 1.6.9,Sqldeveloper tool,Bugzilla
Confidential
Application Support
RESPONSIBILITIES:
- Problem logging, solving, reporting and escalation to other IT development teams, as and when the situation demanded (related to database).
- Tracking issues/problems (related database) to closure and perform root-cause analysis in coordination with the development teams as and when required.
- Performing functionality testing and integration testing for different releases of the applications and documenting the test cases and results.
- Creating database for testing.
- Checking logs and scheduled job for testing and production database if required.
- Taking backup of UAT database and maintenance related activities about database.
ENVIRONMENT: Oracle database 9i,Windows XP,Sqldeveloper tool
Confidential, New York, NY
Production Support
RESPONSIBILITIES:
- Handling Major Calls i.e. (Database startup shutdown problems).
- Project management of the team involving in generating weekly status reports and weekly status calls with clients.
- Writing SQL queries regarding issues based on roles and privileges
- Providing Application Support.
- Meeting deadlines for the given specific problem.
- User creation and maintenance with profiles.
- Monitoring Concurrent requests, setting up trace and troubleshooting.
- Providing functional support to business users about how to use the application efficiently and effectively in fulfilling business objectives
- Providing Training to the Research analysts and Salespeople about the application.
- Report Generation: Generating the reports by running the SQL queries on database as per user’s request.
- Monitoring of batch jobs- The batch jobs involves the daily trade activities of Confidential like overall Trade Commissions, Fixed Income Commissions, and Cash Equities Commissions.
- Escalation to the development team in case of any problem or bug in the system.
ENVIRONMENT: Oracle database 9i,Windows XP,Sqldeveloper tool,MSEXCEL 2003.
Confidential
Desktop Support
RESPONSIBILITIES:
- Responsible for managing a team of client servicing associates and to monitor turnaround time (TAT) and quality.
- Responsible for the various MIS required, resolve local queries, co-ordinate with local sales team.
- Managing and Installing Oracle 9i database on UNIX and Windows platforms.
- Handling Major Calls i.e. (Database startup shutdown problems).
- Resolving major problems (Listener, TNSNames and memory related issues) by connecting remotely to database on UNIX or windows environments.
- Monitoring our clients.
- Installation and database creation of database.
- Compiling and enabling all the objects in the new database.
- Creation of database and schema level importing in the new database.
- Index and tables reorganizing.
- Maintenance of major oracle 8i/9i production serves, zipped up files for archiving.
- Granted user access to the database.
ENVIRONMENT: Oracle database 8i/9i,Windows XP,Sqldeveloper tool.
Confidential
Application Support
RESPONSIBILITIES:
- Inspection & verification of materials, kardex posting and follow up with Purchase department for procurement of material as per sites & workshop Requirements as per their Stock Purchase Indent (SPI) & Order forms.
- Preparation of repairs challan & keeping track record of repair challan, reporting to management for accounting / write off for particular items.
- Exercising control on Inventory cost by keeping better co-ordination between sites to sites to store and ensuring better movement of materials.
- Preparing documents for dispatch plant.
- Preparing computerized Checker Slip for payment to the customer.
- Updating the records in the ERP system for all the sites.
ENVIRONMENT: Window xp