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Application Support Resume

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Hoboken, NJ

SUMMARY

  • Over 9 years of working experience and expertise in implementation, Release management and Infrastructure support of Enterprise applications in J2EE environment.
  • Qualified experiencein configuration identification, data management, subversion concepts, java application deployment, release management, deployment automation.
  • Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis, Design, Development and Testing.
  • Worked on Oracle RMB product for 3 years as Release management and Infrastructure support.
  • Experience in monitoring, troubleshooting and supporting J2EE based applications and infrastructure.
  • Proven experience of using Application Servers like Weblogic 10.3, IBM WebSphere 6.x/5.x, Tomcat 6.x/5.x/4.x.
  • Good understanding of RDBMS which includes writing sql queries using Oracle 9i/10g/11g.
  • Strong analytical and problem solving skills.
  • Experienced implementing configuration management programs and processes in a fast - paced, high-pressure environment.
  • Strong experience in application deployment automation for UAT, ST and development environments.
  • Strong knowledge of version control systems.
  • Familiar with current industry standards, such as Six Sigma and Capability Maturity Model (CMM).
  • Good management skills, demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environments.
  • Excellent communication, analytical, interpersonal, and presentation skillsand have technical experience as well.

TECHNICAL SKILLS

Languages: C and C++, Visual Basic 6.0,SQL

Web/App Servers: Oracle Weblogic 10.3, IBM Websphere 6.1,Apache Tomcat

Operating Systems: Windows 9X/2000/XP, DOS, AIX Unix, Linux, Sun Solaris

Frameworks: Spring Framework, Hibernate 3.7, Web Services, Log4J,Ant

Version Control: VSS, CVS, PVCS, Clear Case, SVN

Databases: Oracle 9i/10g/11g

XML Technologies: XML, XML Schema, DTD, XSL

Tools: Bugzilla (Defect Tracking tools)

PROFESSIONAL EXPERIENCE

Confidential, Hoboken, NJ

Release and Infrastructure Management

RESPONSIBILITIES:

  • Author release management plans, release notes and code migration documents.
  • Manage and coordinate the documentation of business and technical process release components, defect information and deployment specific support for any given deployment.
  • Manage/coordinate the code implementation activities within multiple environments (development, test, training, validation, production, disaster recovery, etc).
  • Participate on a team of internal subject matter experts, outside consultants, and system integrators.
  • Participate in making technical decisions and recommendations to the business and IT.
  • Maintain and coordinate schedule of releases/deployments of applications across various environments.
  • Engage and coordinate with business on their involvement, updates and status checks during implementations.
  • Developed Environment Management Strategy. The environment management strategy provided a guideline as to what environments are required during the life cycle of the project and how data / code are migrated from one environment to another.
  • Developed Source Control, Package, Release and Distribution Management Strategy.
  • Introducing the release management strategy.
  • Managed and assisted in environment installation, which included the Web/Application Server and the Database Server.
  • Assisted in Application Security Implementation.
  • Setup ConfigLab, which facilitated automatic control table migration, transactional data migration, etc. between environments
  • Recommending on the hardware procurement for server & software’s for RMB.
  • Design and develop database build and release process for the software product.
  • Testing the application after the build process is completed.
  • Handling different various issues with regards to application, Middleware technology and Infrastructure.
  • Making a decision with client on various process to be followed while implementation stage.
  • Configured Batch Processing and Assist the client in setting up their background / batch processes.
  • Maintaining & updating the installation document for build deploy process.
  • Planning and Installation of Windows, AIX, Solaris and Linux Servers as per the business requirement.
  • Installing software’s, applications and supporting on all the platforms.
  • Upgrade and patch application environments.
  • Providing Database Administration Support.
  • Backup Management, Planning and monitoring.
  • Triage hardware, operating system and related issues.
  • Publish and maintain documentation on web pages related to services offered.
  • Writing ad-hoc SQL queries regarding issues application and database issues.

ENVIRONMENT: Oracle database 11g, Oracle Weblogic 10.0 MP1,REDHAT Linux 5.5,Windows XP,TortoiseSVN 1.6.9,Sqldeveloper tool, Bugzilla.

Confidential, Jersey City, NJ

Release and Configuration Management

RESPONSIBILITIES:

  • Deploying the build package in the QA environment on Windows, AIX, Linux and Solaris platform.
  • Testing the application after the build process is completed.
  • Making the Infrastructure setup for the Oracle Product.
  • Handling different various issues with regards to application, Middleware technology and Infrastructure.
  • Maintaining & updating the installation document for build deploy process.
  • Creation of database and schema level importing in the new database.
  • Meeting deadlines for the given specific problem.
  • Planning and Installation of Windows, AIX, Solaris, Linux and HP-UX Servers as per the business requirement.
  • Installing software’s, applications and supporting on all the platforms.
  • Provide Unix administration to development and QA teams.
  • Upgrade and patch application environments.
  • Database administration and migration of Oracle and Microsoft SQL Servers.
  • Exporting & Importing database dump.
  • Design and develop database build and release process for the software product.
  • Installing the build product on all platforms and verifying the integrity.
  • Debug issues related to applications configuration and technology stack.
  • Backup Management, Planning and monitoring.
  • Refreshing the environment as per business needs.
  • Managing and Installing Oracle 9i & 10g databases on UNIX and Windows Platform
  • Automating task by writing shell scripts and batch.
  • Updating patches.
  • Triage hardware, operating system and related issues.
  • Assist development and QA teams in identifying and solving performance issues.
  • Publish and maintain documentation on web pages related to services offered.
  • Writing SQL queries regarding issues based on roles and privileges
  • Advisory Role to Business Groups for implementing the better solution for the customers.

ENVIRONMENT: Oracle database 11g,Oracle Weblogic 10.0 MP1,IBM WebSphere Application Server 6.1.0.25,AIX 6.1,REDHAT Linux 5.5,Windows XP,TortoiseSVN 1.6.9,Sqldeveloper tool,Bugzilla

Confidential

Application Support

RESPONSIBILITIES:

  • Problem logging, solving, reporting and escalation to other IT development teams, as and when the situation demanded (related to database).
  • Tracking issues/problems (related database) to closure and perform root-cause analysis in coordination with the development teams as and when required.
  • Performing functionality testing and integration testing for different releases of the applications and documenting the test cases and results.
  • Creating database for testing.
  • Checking logs and scheduled job for testing and production database if required.
  • Taking backup of UAT database and maintenance related activities about database.

ENVIRONMENT: Oracle database 9i,Windows XP,Sqldeveloper tool

Confidential, New York, NY

Production Support

RESPONSIBILITIES:

  • Handling Major Calls i.e. (Database startup shutdown problems).
  • Project management of the team involving in generating weekly status reports and weekly status calls with clients.
  • Writing SQL queries regarding issues based on roles and privileges
  • Providing Application Support.
  • Meeting deadlines for the given specific problem.
  • User creation and maintenance with profiles.
  • Monitoring Concurrent requests, setting up trace and troubleshooting.
  • Providing functional support to business users about how to use the application efficiently and effectively in fulfilling business objectives
  • Providing Training to the Research analysts and Salespeople about the application.
  • Report Generation: Generating the reports by running the SQL queries on database as per user’s request.
  • Monitoring of batch jobs- The batch jobs involves the daily trade activities of Confidential like overall Trade Commissions, Fixed Income Commissions, and Cash Equities Commissions.
  • Escalation to the development team in case of any problem or bug in the system.

ENVIRONMENT: Oracle database 9i,Windows XP,Sqldeveloper tool,MSEXCEL 2003.

Confidential

Desktop Support

RESPONSIBILITIES:

  • Responsible for managing a team of client servicing associates and to monitor turnaround time (TAT) and quality.
  • Responsible for the various MIS required, resolve local queries, co-ordinate with local sales team.
  • Managing and Installing Oracle 9i database on UNIX and Windows platforms.
  • Handling Major Calls i.e. (Database startup shutdown problems).
  • Resolving major problems (Listener, TNSNames and memory related issues) by connecting remotely to database on UNIX or windows environments.
  • Monitoring our clients.
  • Installation and database creation of database.
  • Compiling and enabling all the objects in the new database.
  • Creation of database and schema level importing in the new database.
  • Index and tables reorganizing.
  • Maintenance of major oracle 8i/9i production serves, zipped up files for archiving.
  • Granted user access to the database.

ENVIRONMENT: Oracle database 8i/9i,Windows XP,Sqldeveloper tool.

Confidential

Application Support

RESPONSIBILITIES:

  • Inspection & verification of materials, kardex posting and follow up with Purchase department for procurement of material as per sites & workshop Requirements as per their Stock Purchase Indent (SPI) & Order forms.
  • Preparation of repairs challan & keeping track record of repair challan, reporting to management for accounting / write off for particular items.
  • Exercising control on Inventory cost by keeping better co-ordination between sites to sites to store and ensuring better movement of materials.
  • Preparing documents for dispatch plant.
  • Preparing computerized Checker Slip for payment to the customer.
  • Updating the records in the ERP system for all the sites.

ENVIRONMENT: Window xp

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