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Oracle Support Analyst  Resume

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Englewood, CO

SUMMARY:

  • Over 20 years experience working with Oracle Financials and Project Accounting.
  • Highly skilled at supporting clients with their ERP systems through periods of transition and sustainment.
  • Adept at communicating with all levels of an organization and at delivering high quality solutions.

TECHNICALSKILLS:

  • Oracle Financials R12
  • 11i (GL
  • AP
  • AR
  • FA)
  • PO
  • CE
  • SLA
  • iSupplier
  • iExpenses
  • Workflow
  • AME
  • Oracle Oracle Federal Financials R12
  • Discoverer
  • ADI
  • SQL+
  • Toad
  • SQL Dev
  • SQL Loader
  • MS Office Data Loader
  • Remedy
  • Kintana
  • Metalink
  • Agile
  • AIM
  • OUM
  • OBIEE
  • BI Publisher
  • Rally
  • Sharepoint
  • GL Wand

EXPERIENCE:

ORACLE SUPPORT ANALYST 

Confidential, Englewood, CO

Responsibilites:
  • Provide user support and maintenance on Oracle R12 Financials system
  • Troubleshoot issues relating to reporting, workflow, month - end close, interfaces, sys admin functions, etc
  • Provide SQL workarounds for users
  • Convert financial reports from Discoverer to GL Wand

ORACLE SUPPORT ANALYST

Confidential, Aurora, CO

Responsibilites:
  • Responsible for iSupplier OFF R12 UAT and post go-live support
  • Responsible for testing pharmacy interface and transferring monthly pharmacy receiving data to Oracle Federal Financials GL and to a custom AR module
  • Responsible for UAT for Oracle and non-Oracle related support issues
  • Write SQL queries in a custom, Oracle Federal Financials environment, as well as for 100% custom environment
  • Create SQL reports/workarounds for users
  • Create/Edit OBIEE reports as needed

ORACLE BUSINESS SYSTEMS ANALYST

Confidential, Denver, CO

Responsibilites:
  • Met with users for requirements gathering sessions to asses reporting needs for OBIEE rollout
  • Facilitated discussions between executives, sr. management, business owners and technical teams to assure all stakeholders were in alignment and product was delivered on time and within scope
  • Utilized Rally for defect tracking, reporting analytics and metrics to assist PM with project tracking
  • Created formal requirements documents including user stories, mockups & context diagrams via Case Complete tool
  • Created test scripts, conducted unit testing and coordinated UAT with the business
  • Created documentation and conducted user training sessions
  • Mentored other team members

ORACLE FUNCTIONAL CONSULTANT 

Confidential, Monroe, NC 

Responsibilites:
  • Gathered requirements for select reports and worked with development team for deployment
  • Streamlined sales order data to display in a more effiecient and organized fashion for contractors working on Oracle SCM implementation
  • Setup and troubleshot subledger accounting rules
  • Developed SQL scripts in TOAD for backend analysis and troubleshooting
  • Assisted Accounting/Finance with month-end close following go-live
  • Developed initial GL, AR, AP, and Billings SQL reports so finance could close books following go-live and also to aid BI developers with subledger table mapping
  • Assisted accounting users with business process improvement
  • Assisted client with final acceptance testing and post implementation support issues

ORACLE SUPPORT ANALYST/SYS AMDIN 

Confidential, Broomfield, CO

Responsibilites:
  • Acting liaison between the customer, Oracle Support and available technical resources, on and off-shore
  • Provided project support for Oracle R12 upgrade through test and transition phases, as well as for post production support
  • Gathered requirements and worked with technical team to provide the business with custom reporting solutions
  • Created ad-hoc reports in Oracle Discoverer as needed
  • Created documetation and training material
  • Utilized Toad for SQL test scripts as needed

ORACLE BUSINESS ANALYST 

Confidential, Loveland, CO

Responsibilites:
  • Responsible for creating use case model and for creating OUM requirements documents (RA-023; RA-024) for R12 implementation
  • Translated business requirements documents into functional specifications
  • Performed gap analysis
  • Created Acceptance Test Plan (TE-082)
  • Created UAT scripts and scenarios and coordinated UAT with the business
  • Created documetation
  • Conducted user training sessions
  • Obtained user sign-offs
  • Provided support to users

ORACLE ERP SUPPORT ANALYST 

Confidential, Englewood, CO

Responsibilites:
  • Track and process Oracle Financials/Workflow related tickets via HP Open View in a timely manner.
  • Resolve customer issues by developing and testing solutions within ERP group and/or with the aid of a Metalink analyst utilizing multiple test environments
  • Troubleshoot user related issues from Oracle Financials, Projects, ADI, Discoverer and Workflow
  • Acting liaison between the customer, Oracle Support and available technical resources, including utilizing offshore resources
  • Aided users in performing UAT
  • Validated UAT test scripts for R12 upgrade with users
  • Create and test Oracle SQL+ scripts via SQL Developer and TOAD

FIXED ASSET SUPERVISOR 

Confidential, Denver, CO

Responsibilites:
  • Managed and mentored a staff of 3 Accountants.
  • Responsible for Fixed Asset rollforward schedules, as well as Gain/ Loss reconciliation, depreciation and reserve schedules
  • Managed month-end and quarter-end processes in Oracle Fixed Assets
  • Maintained Oracle FA system, including the addition of new locations, asset types and lives according to GAAP
  • Coordinated ongoing projects with upper management
  • Responsible for month-end, quarter-end and year end close processes, which included running depreciation, creating and posting entries to GL and work closely with IT staff to ensure timely & accurate close

SR PROPERTY ACCOUNTANT 

Confidential, Englewood, CO

Responsibilites:
  • Coordinated month-end close process, which included posting assets in FA, running depreciation and posting entries to General Ledger.
  • Maintenance of Fixed Asset Accounting system, including setting up and maintaining locations and categories
  • Proactive in addressing and identifying issues. Served as the “Go-To” person.
  • Responsible for monthly upload of journal entries via Oracle’s Automated Desktop Integrator (ADI).
  • Initiated physical inventory controls and methodology.
  • Utilized Oracle Fixed Asset, Accounts Payable, Purchasing and Projects tables through setting up related Discoverer reports.
  • Developed queries and maintained custom/ad hoc reports in Oracle Discoverer 2000 and SQL for AP, Purchasing and GL.
  • Mentored team members, providing training as needed.
  • Served as liaison between FA and IT for database upgrade to 8i.
  • Coordinated Fixed Asset requirements, processes and subsequent testing procedures with IT for Oracle Projects implementation

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