Oracle Support Analyst Resume
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Englewood, CO
SUMMARY:
- Over 20 years experience working with Oracle Financials and Project Accounting.
- Highly skilled at supporting clients with their ERP systems through periods of transition and sustainment.
- Adept at communicating with all levels of an organization and at delivering high quality solutions.
TECHNICALSKILLS:
- Oracle Financials R12
- 11i (GL
- AP
- AR
- FA)
- PO
- CE
- SLA
- iSupplier
- iExpenses
- Workflow
- AME
- Oracle Oracle Federal Financials R12
- Discoverer
- ADI
- SQL+
- Toad
- SQL Dev
- SQL Loader
- MS Office Data Loader
- Remedy
- Kintana
- Metalink
- Agile
- AIM
- OUM
- OBIEE
- BI Publisher
- Rally
- Sharepoint
- GL Wand
EXPERIENCE:
ORACLE SUPPORT ANALYST
Confidential, Englewood, CO
Responsibilites:- Provide user support and maintenance on Oracle R12 Financials system
- Troubleshoot issues relating to reporting, workflow, month - end close, interfaces, sys admin functions, etc
- Provide SQL workarounds for users
- Convert financial reports from Discoverer to GL Wand
ORACLE SUPPORT ANALYST
Confidential, Aurora, CO
Responsibilites:- Responsible for iSupplier OFF R12 UAT and post go-live support
- Responsible for testing pharmacy interface and transferring monthly pharmacy receiving data to Oracle Federal Financials GL and to a custom AR module
- Responsible for UAT for Oracle and non-Oracle related support issues
- Write SQL queries in a custom, Oracle Federal Financials environment, as well as for 100% custom environment
- Create SQL reports/workarounds for users
- Create/Edit OBIEE reports as needed
ORACLE BUSINESS SYSTEMS ANALYST
Confidential, Denver, CO
Responsibilites:- Met with users for requirements gathering sessions to asses reporting needs for OBIEE rollout
- Facilitated discussions between executives, sr. management, business owners and technical teams to assure all stakeholders were in alignment and product was delivered on time and within scope
- Utilized Rally for defect tracking, reporting analytics and metrics to assist PM with project tracking
- Created formal requirements documents including user stories, mockups & context diagrams via Case Complete tool
- Created test scripts, conducted unit testing and coordinated UAT with the business
- Created documentation and conducted user training sessions
- Mentored other team members
ORACLE FUNCTIONAL CONSULTANT
Confidential, Monroe, NC
Responsibilites:- Gathered requirements for select reports and worked with development team for deployment
- Streamlined sales order data to display in a more effiecient and organized fashion for contractors working on Oracle SCM implementation
- Setup and troubleshot subledger accounting rules
- Developed SQL scripts in TOAD for backend analysis and troubleshooting
- Assisted Accounting/Finance with month-end close following go-live
- Developed initial GL, AR, AP, and Billings SQL reports so finance could close books following go-live and also to aid BI developers with subledger table mapping
- Assisted accounting users with business process improvement
- Assisted client with final acceptance testing and post implementation support issues
ORACLE SUPPORT ANALYST/SYS AMDIN
Confidential, Broomfield, CO
Responsibilites:- Acting liaison between the customer, Oracle Support and available technical resources, on and off-shore
- Provided project support for Oracle R12 upgrade through test and transition phases, as well as for post production support
- Gathered requirements and worked with technical team to provide the business with custom reporting solutions
- Created ad-hoc reports in Oracle Discoverer as needed
- Created documetation and training material
- Utilized Toad for SQL test scripts as needed
ORACLE BUSINESS ANALYST
Confidential, Loveland, CO
Responsibilites:- Responsible for creating use case model and for creating OUM requirements documents (RA-023; RA-024) for R12 implementation
- Translated business requirements documents into functional specifications
- Performed gap analysis
- Created Acceptance Test Plan (TE-082)
- Created UAT scripts and scenarios and coordinated UAT with the business
- Created documetation
- Conducted user training sessions
- Obtained user sign-offs
- Provided support to users
ORACLE ERP SUPPORT ANALYST
Confidential, Englewood, CO
Responsibilites:- Track and process Oracle Financials/Workflow related tickets via HP Open View in a timely manner.
- Resolve customer issues by developing and testing solutions within ERP group and/or with the aid of a Metalink analyst utilizing multiple test environments
- Troubleshoot user related issues from Oracle Financials, Projects, ADI, Discoverer and Workflow
- Acting liaison between the customer, Oracle Support and available technical resources, including utilizing offshore resources
- Aided users in performing UAT
- Validated UAT test scripts for R12 upgrade with users
- Create and test Oracle SQL+ scripts via SQL Developer and TOAD
FIXED ASSET SUPERVISOR
Confidential, Denver, CO
Responsibilites:- Managed and mentored a staff of 3 Accountants.
- Responsible for Fixed Asset rollforward schedules, as well as Gain/ Loss reconciliation, depreciation and reserve schedules
- Managed month-end and quarter-end processes in Oracle Fixed Assets
- Maintained Oracle FA system, including the addition of new locations, asset types and lives according to GAAP
- Coordinated ongoing projects with upper management
- Responsible for month-end, quarter-end and year end close processes, which included running depreciation, creating and posting entries to GL and work closely with IT staff to ensure timely & accurate close
SR PROPERTY ACCOUNTANT
Confidential, Englewood, CO
Responsibilites:- Coordinated month-end close process, which included posting assets in FA, running depreciation and posting entries to General Ledger.
- Maintenance of Fixed Asset Accounting system, including setting up and maintaining locations and categories
- Proactive in addressing and identifying issues. Served as the “Go-To” person.
- Responsible for monthly upload of journal entries via Oracle’s Automated Desktop Integrator (ADI).
- Initiated physical inventory controls and methodology.
- Utilized Oracle Fixed Asset, Accounts Payable, Purchasing and Projects tables through setting up related Discoverer reports.
- Developed queries and maintained custom/ad hoc reports in Oracle Discoverer 2000 and SQL for AP, Purchasing and GL.
- Mentored team members, providing training as needed.
- Served as liaison between FA and IT for database upgrade to 8i.
- Coordinated Fixed Asset requirements, processes and subsequent testing procedures with IT for Oracle Projects implementation