SUMMARY:

• Deep understanding of Financial Services and Banking Capital Markets industry.
• High level of personal integrity, and the ability to professionally handle confidential matters and exude the appropriate level of judgment and maturity.
• Ability to lead and motivate cross - functional, interdisciplinary teams to achieve tactical and strategic goals.
• Excellent written and verbal communication skills; interpersonal and collaborative skills; and the ability to communicate security and risk-related concepts to technical and non-technical audiences.
• Working knowledge of ITIL.
• High degree of initiative, dependability and ability to work with little supervision.
• Superb relationship builder with the ability to work across groups within a global organization.
• Self-starter with the ability to work independently or in a team environment.
• Project management experience, specifically with developing project plans that drive and govern the delivery of the scope.

Hardware: IBM PC’s & compatibles, Dell Servers, Sun Servers, HP Servers, Cisco Routers /Switches, Voltaire Infiniband Switches, Blue Coat Systems, Fiber, cabling (Coax/Ethernet), cable testing, Micro Scanners, Fluke 686 LAN-Meter, Punch Downs.

Software: Working knowledge of Windows Workstation/Server/2000,2008. Servicenow, Safari, Fire fox, MS Internet Explorer, MS Windows 2000/XP/7/8, Aperture, Veritas Backup Exec, MS Project, MS Outlook, Symantec AV client, Norton Antivirus/Utilities, MS Office, Working knowledge of VPN, TCP/IP, DHCP, DNS, IPX/SPX, Network Associates Sniffer Pro, Active Directory.

EXPERIENCES:

Confidential, New York, NY

Oracle SSE

Responsibilities:

• Correct technical problems within the defined SLAs. Analyze root cause and permanently correct.
• Document incidents.
• Perform server checks prior to server deployment to the network.
• Configure and maintain server systems using industry best practices.
• Secure servers
• Monitor Confidential Sun Fire server performance.
• Replace hardware as needed.
• Minimize risk to the business by monitoring virtualized systems and hypervisor.
• Install, Configure, Secure, Maintain Solaris Confidential SPARC.
• Devise and implement solutions to automate manual processes.
• Follow defined change management process.
• Transfer technical knowledge to others.
• Document client's issues and requirements to determine root cause and assist in developing improvement plans.
• Participate in Data Center pre-audit activities, in order to help ensure global compliance.  

Decision One, Devon, PA

Engineer

• Maintain Sun Fire Servers
• Provide Support Sun Midrange, Sun High-End, Sun SPARC Enterprise MX000 Servers. Support MVS equipment. Install Fiber cable, CAT5/6 Cables.
• Installed Servers and fiber cables. Installed Cat-5/6 Network cables.
• Update knowledge and skills to keep up with rapid advancements in computer technology.
• Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
• Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
• Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.
• Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
• Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation.
• Analyze user needs and recommend appropriate hardware.
• Direct technicians, engineering designers or other technical support personnel as needed.
• Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system.
• Select hardware and material, assuring compliance with specifications and product requirements.

Confidential, New York, NY

Network Server Technician

• Troubleshoot, upgrade and assist in maintenance of various IBM Servers, e-Series servers and HP- Proliant servers of various models
• Tested and implemented disaster recovery plan.
• Update BIOS/Firmware Levels
• Install Network Operating Systems
• Perform backup of users data on various servers
• Perform Server Baselines
• Configure Dell DRAC/ HP ILO.
• Perform Problem Determination by using Diagnostic Utilities
• Investigate and resolve network outages and performance issues
• Support small businesses with emergency on call network services.
• Administer network security for Windows NT/2000
• Audit adherence to internal network policies.
• Install complete network operations environment, including the operating system, service packs and server products
• Troubleshooting of TCP/IP connectivity using PING, NBSTAT, NETSTAT.
• Maintain user and group accounts
• Repair HP, LEXMARK and Xerox Printers. Also repair various Tektronix phasers.

Confidential, New York, NY

On-Site Technician

• Installed servers and configured Windows 2000 server, Windows NT and other third party applications.
• Significantly reduced configuration time on all Windows Workstations by employing the use of Norton Ghost.
• Installed and configured network printers.
• Troubleshoot and repaired hardware in personal computers and printers in a network environment.
• Resolved software related issues expediently.
• Logged detailed records of maintenance performed on personal computers and printers.
• Patched Linux, Windows2003/08, and UNIX systems in order to meet Information Security requirements.
• Performed internal quality control tasks for projects that include: stage gating, project testing, and deployment across the data center portfolio.
• Installed and configured new hardware and software to personal computers and printers.
• Troubleshoot and resolved hardware and software related issues to personal computers and printers.
• Performed preventative maintenance on personal computers and printers to decrease downtime and maintain user effectiveness.

Confidential, Brooklyn, NY

Service Technician

• Repaired personal computers for customers who purchased (CSP) Computer Service Protection Plan and returned with problems with their computers.