Field Implementation Specialist Resume Dallas, TX - Hire IT People

OBJECTIVE
IT Support Analyst with excellent customer service and problem solving skills. Experienced in the ability to multitask, prioritize, and work proactively in a fast paced environment.

EDUCATION

Master of Information Systems Management
Bachelor of Science in Computer Science

CERTIFICATIONS CompTIA A+ CompTIA Network+,Healthcare IT Support Specialist

TECHNICAL SKILLS
Computer Applications: Microsoft Office/Visio/ Project, Active Directory, IE, SAP, ERP, Citrix, TSO, VPN
Remote Desktop Connection, Remedy ticket Management System, Peregrine,
Lotus Notes, Business Objects, NetMeeting, Track-It, Crystal Reports XI, McKesson
Operating Systems: UNIX, Linux, MVS, Windows 2000/XP/NT/VISTA, Novell Netware
Databases: Oracle 8i, MS Access, SQL 2005, Cognos 8, filemaker
Languages: C, C++, HTML, COBOL, Perl, Visual Basic, SQL, ASP.NET
Telephony/Data: Nortel CS1000, Nortel CS2100, Nortel MCS5100, Nortel Call Pilot, Symposium,
Cisco Call Manager, Cisco Unity, Cisco IP Communicator, IVR, ACD, Telnet,
Blackberry Support, Avaya, Lucent, TCP/IP, LDAP, HL7, SS7, 2G, 3G, CDMA

EXPERIENCE

Confidential, Dallas, TX
Field Implementation Specialist - Contractor November 2009 April 2010

Deployed and integrated McKesson Horizon Cardiology software at various clinics and hospitals
Performed hardware and software upgrades to existing Horizon cardiology information systems
Trained end users and internal employees on front end functionality
Created and updated user and system documentation

Confidential, Richardson, TX
June 2007 April 2009
Enterprise Solutions Field Engineer May 2008 April 2009

Deployed and integrated Nortel’s servers and portfolio of VoIP products at customer sites
Ensured quality of project delivery, insuring that the project tasks were performed adhering to approved practices using approved documentation
Provided daily project updates to the project manager/project coordinator to ensure up to date communications on the status of the project
Developed customer loyalty and satisfaction through accountability of delivery and integrity of customer interface and reporting
Educated end users and internal employees on functionality

Network Support Engineer June 2007 May 2008

Performed physical network add/move/changes for internal users
Answered and responded to technical support tickets via phone and email
Installed, maintained, and troubleshot network, applications, and hardware components
Maintained and managed filemaker database
Researched technical problems and consulted appropriate technical personnel for follow-up
Worked with others to analyze collected requirements, translate into business and technical IT solutions, and to make sure that identified solutions meet all stakeholder\'s needs and expectations

Confidential, Plano, TX
Technical Support Analyst 2006 2007

Answered and responded to technical support tickets via phone and email
Created/maintained/deleted user accounts and passwords in Active Directory
Performed network add/move/reset changes for internal users
Participated in the on-call schedule to provide emergency support via pager
Researched technical problems and consulted appropriate technical personnel for follow-up
Created/maintained support documentation and procedures
Communicated service interruptions and issues to appropriate audience

Confidential, Abbott Park, IL
Data Analyst Intern Summer 2006

Gathered, validated and formatted data from SQL queries
Provided data in usable format for reporting at an executive level as well as drill-down capabilities
Used SQL server/queries to provide accurate reporting of actuals and business plan volumes

Confidential, Downers Grove, IL
Technical Support Analyst Intern 2005 2006

Answered and responded to technical support calls and emails
Installed, maintained, and troubleshot network, applications, and hardware components
Created user accounts for internal and external users on multiple platforms
Developed and maintained an inventory of all PC’s, monitors, hard drives, modems, printers, scanners, and other peripheral equipment
Ensured user compliance through hardware/software auditing

PROFESSIONAL MEMBERSHIPS
President, National Society of Engineers, 2004-2005

Increased membership by 10% through recruiting
Helped organize several fundraisers that raised over $8000

Women in Computer Science
Association for Computing Machinery

Keywords: Installation, Implementation, A+, Technical Support, Troubleshooting, Hardware, Software

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