SUMMARY:

• Have accomplished expertise with over 8+ years of experience as an SD Functional Consultant in Configuration, Implementation, Tester and Production Support.
• Diverse experience includes involvement in all aspects of SAP implementation process from project conception to Design, to Master Test Plan to complete System Configuration. Involved as SAP SD/MM tester Consultant in 6 SAP projects, with 2 Full life cycle implementation (E2E), data collection, gap analysis, business blue print, realization, testing final preparation, go - live and support.

TECHNICAL SKILLS:

ERP Packages: ECC 6.0, SAP R/3 4.7, 4.6C

ERP Modules: SAP SD, MM, IM, WM

Project Management & Process Designing: MS Project, ASAP Project Methodology.

Databases: SQL Server 2000, MS Access.

Testing Tool: HPQC, HP-ALM, MTM, TFS, VSTF

Operating Systems: Windows 7/XP/NT/2000/98

Office Software: MS Word, MS Excel, MS PowerPoint, MS Access

Programming Languages: Visual Basic 6.0, Data Reports (Having working knowledge of SQL, C++)

PROFESSIONAL EXPERIENCE:

Confidential, Issaquah, WA

SAP SD/MM/IDOC Functional Consultant

Responsibilities:

• As a Functional Consultant implemented systems strategy, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines.
• Worked in a Spain derived box. Partnered with business users in Spain and resolved existing production issues along with the EDI enhancement requirements.
• Worked in Various SD Functionalities like Output Determination, Availability Check (ATP), Partner Determination and Designing New Functionality as per Business Requirements of the Client.
• Maintained output types for different purchase orders based on different output types or vendors, or vendors and materials or combination of vendors, materials and plant.
• Configured Condition tables and access sequence to maintain the above details of vendors, materials and plants. Checked the “exclusive indicator” so that if system finds the first condition table record, it will not look further down to other tables.
• Copied the standard output type and created a new one. Assigned the customized access sequence and confirmed that the “multiple issuing” option is checked so that outputs can be sent multiple times to the vendor and set the dispatch time as “immediate”.
• Application for this output type was EF for Purchase orders (as in V for sales order) and set program and routine to RSNASTED and EDI PROCESSING respectively. Also set partner roles to EDI as medium and function as vendor as the partner profiles were set up as LI.
• Also assign and maintain the output determination procedure. i.e. Maintain Message Determination Schema for Purchase Order and also Assign Schema to Purchase Order.
• Configure partner profiles with different Outbound and inbound parameters such as ORDERS, ORDCHG, REMADV and INVOIC respectively.
• Also set up output Mode as “transfer IDoc immediately” so that as soon as the IDoc is received in the system, it will process and post the document - here the Invoice.
• Also configured the message control in WE20, with the configured message type and the process code ME10 which eventually calls FM: IDOC OUTPUT ORDERS and for Invoices, configured process code: INVL which eventually calls FM: IDOC INPUT INVOIC MRM
• Solved issues with Invoice created through INOIC02 getting neither linked to the PO nor showing up in the PO history table EKBE. And the reason was due to incorrect tax codes in the invoice; the IDoc was creating the Invoice but was not getting posted completely due to the discrepancies in the tax codes with the PO.
• Have knowledge about the remittance advice with F110 where the payment file is created which includes all the payments of the invoices. This will show vendors that are ready for payment and once the payment have been made an outbound IDoc with PEXR2002 message type is sent to the vendors with all the payment details. This process was done only for vendors with currency Euro.
• Designed the INVOIC02 IDoc structure to function as per the business requirement. And hence mapped the segments that are liable for the process with proper segment number and segment names to provide which field should be mapped to which segment number.
• Maintained different purchase info records with ME11 for vendors with particular materials in order to test different functions of the Purchase order outputs.
• Have knowledge about SM59 to establish and RFC connection where destination host details are entered and connection type is set up as 3 which is RFC/ ABAP connection.
• Also have overall knowledge about the WE21 where ports to the target system can be configured which was usually taken care by the BASIS team.
• Familiarized own self with SLED process which involves the Shelf Life Expiration Dates and which is required to be entered during the goods receipt process.Involved in configuration and error handling Execution of IDOC & EDI 860 (Change of PO data), EDI 850 (PO creation) for out bound processes.
• Involved in designing pass through interfaces between SAP and legacy systems.

SAP SD/MM/IM Functional Consultant

Responsibilities:

• Participated in Several Sessions in Core and Prepared Business Process. Blue Prints, Analyzed AS-IS, Formulated TO-BE Process and Performed GAP Analysis.
• Work with SAP team and internal partners to gather requirements, create analysis documentation, and support testing activities of business requirement to achieve the desirable results for the iOS app on iPhone for Inventory Management (IM).
• Involved in IM related transactions such as Physical inventory documents, counting and then posting the documents.
• Designed reports to display Physical inventory document variances, grouped by material, plants, material groups and print collapsing summary of the same.
• Worked on gathering the requirements from business and used to configure the settings and designing with the ABAP team.
• Provided Functional support to translate the business process (AS-IS) into technical system solutions for the implementation team.
• Designed custom Remote functional calls (RFC) to perform various tasks for all stores nationwide, such as: Creating Physical inventory documents, performing STO transfers, requesting additional stocks, sending notifications to the iPhone devices that are used for the above mentioned tasks.
• Designed multiple custom RFCs that included standard BAPIs as BAPI GOODSMVT CREATE, BAPI PO CREATE1, BAPI MATPHYSINV CREATE MULT, BAPI MATPHYSINV COUNT, BAPI MATPHYSINV POSTDIFF and BAPI MATERIAL MAINTAINDATA RT (used for updating retail materials).
• Designed RFCs including Function Modules like CONVERSION EXIT ALPHA INPUT (add leading zeros) and CONVERSION EXIT ALPHA OUTPUT (to delete leading zeros)
• Designed process for business to upload multiple records of data from excel at once by using GUI UPLOAD Function Module and then get records into one internal table. Then lock the custom table by enque function and use MODIFY statement and MODIFY the custom table from internal table. After updating the data use deque and unlock the table.
• Experienced Working as the production support engineer in solving the remedy tickets.
• Experience in data conversion from legacy system using LSMW on Import method.
• Expertise in configuring Order Management process Item/Product Proposal, Item Categories, Schedule Line Categories, ATP Check.
• Also experience in Shipping and Transportation and Logistic Execution (LE) including Delivery Processing, delivery types and item categories, picking and interface with warehouse management and goods issue, scheduling, ASN controlling transportation processing.
• Involved in support for numerous Production problems in SD and Cross-Functional Applications.
• Worked in Various SD Functionalities like Material determination, Output Determination, Text Determination, Account Determination and Designing New Functionality as per Business Requirements of the Client.
• Coordinated with ABAP Developers in providing specifications for programs reporting, custom transactional programming, interfaces and BAPIs.
• Have experience in ABAP debugging the customized Functional modules and figure out issues of where the RFC or FM is not working by keeping breakpoints for different users.
• Configured bonded warehouse, duty calculation and export/import document printing in SAP GTS.
• Worked on execution of manual steps for the workflows and extensively involved in Unit, Integration and User Acceptance testing.
• Worked on pre and post cutover activities by maintaining custom tables, number range objects and changing thousands of Quality Notification documents in LSMW, prepared training documents and provided Knowledge Transfer.
• Resolved many post GO-LIVE issues through remedy tickets with respect to Inventory management documents, goods receive (GR), transfer movements like 301 and 351.
• Involved with external interfaces like EDI Process for Inbound and Outbound IDOC for Communicating with Vendor and subsidiaries Systems.
• Experienced in integrating ECC with other systems as OER through RFCs, OER HANA through APIs, and APO through RFCs to the SAP Mobile Platform (SMP) and end system being the iOS iPhone device.
• Performed sync jobs to update middleware and NetWeaver gateway systems. This also updated the UDB databases for the iOS devices.
• Worked on the reverse logistics of returning the already issued (PGI) product from the customer back to the store and then back to the Distribution center (DC).
• Experience in reversing the PGI with VL09 transaction using standard BAPIs for custom movements. Used BAPIs such as: WS REVERSE GOODS ISSUE, WS DELIVERY UPDATE, BAPI OUTB DELIVERY CHANGE, BAPI SALESORDER CHANGE.
• Used function modules such as DELETE TEXT with different text IDs and Object = VBBK to delete texts from delivery while performing the delivery reverse. And used FM COMMIT TEXT to commit the changes.
• Hands on experience working on gathering the requirements for APO demand planning and Forecasting from the client and testing the ATP for the requirement.
• Hands on experience with SAP PI proxy and dealt with monitoring the inbound processed XML messages through SXMB MONI transaction.
• As Confidential maintains an IS-RETAIL environment, I have exposure to IS-RETAIL process such as the product master in MM42.
• In IS-RETAIL, also exposure to maintain store listing procedures for several plants along with the valid dates from ‘02’ - Listing without qualification to ‘K1’ - Never list.
• Have uploaded XML files in PI before scheduled jobs were run to test through SXMB MONI and monitor functionality.
• Prepared documentation for mapping rules to mass changed material master through LSMW.
• Changed the material characteristics for different material groups with LSMW using tcodes WG21 which has both "Material group hierarchy level" and "Characteristic profile" fields
• Involved in Inventory Management configurations and implementation of RF Technology
• Involved in setting up bar coding, SAP Console, RF- Developments to meet business requirement using Radio Frequency and Barcodes.
• Adopted stock transfer techniques to assist in plant to plant stock transfers and cross company stock transfers using Stock Transport Order.
• Conducted seminars to familiarize new users to different concepts of the new business processes as designed which aligns with the requirements.
• Performed troubleshooting issues instantly with remedy tickets for the business to flow uninterruptedly in the Post-go live phase as there was a 3 weeks warranty after the deployment date for no additional Change requests (CR).

SAP SD/MM Functional Consultant

Responsibilities:

• Gathered the additional required information from the business owners, managers and end users in order to comprehend the business process.
• Experience in Logistic Execution for outbound and inbound deliveries, stock transfers, picking, packing, and all other activities, which took place during the movement of a material from one place to another place.
• Hands on experience on Microsoft specific knowledge on Purchase Requisitions, Subcontracting confirmations, Intercompany Sales and stock transfers with relevant integration with MM, FICO modules and post to the right GL accounts. (641 and 643 movement types).
• Provided Functional support to translate the business process (AS-IS) into technical system solutions for the implementation team.
• Involved in support for numerous Production problems in SD and Cross-Functional Applications.
• Worked in Various SD Functionalities like Material determination, Output Determination, Text Determination, Account Determination and Designing New Functionality as per Business Requirements of the Client.
• Worked on Pricing Procedure using the Condition Technique through the Creation of the New Condition Tables, Access Sequences and Condition Types, Assigned them to Customized Pricing Procedure.
• Hands on Experience working on MTP (Master Test Plan) using different Scenarios in both the waterfall methodology as well as agile methodology for different Projects.
• Experienced with the different types of APO-GATP scenarios such as location substitution and product substitution based on the Microsoft specific rules.
• Experience in Backorder processing by running scheduled jobs and re-confirm the delivery quantity and finally create deliveries with respect to the sales order.
• Developed Test Scripts for various business processes for FI module like Automatic Payments, Vendor Invoice for the right GL accounts in OBBH, OKB9 and T030 table configurations.
• Experience in Verification, Customer Master data & GL Master Data in Quality Center.
• Integration in MM module, with modification of vendor master data, purchase orders, STO, Advance shipment notifications (ASN) and goods movement to the warehouse in plant.
• Creating of material master records on regular basis with the help of standard program RMATIND, which created the materials from legacy system based on few conditions that was built in the SAP system. And then create the characters for the material group with MATCHAR program.
• Created Test Scripts, for various Different Projects and used to get requirements gathered from the Client.
• Hands on Experience working on MTP (Master Test Plan) using different Scenarios.
• Experience in creating automated scripts in SAP eCATT and very moderate amount of ABAP scripting to achieve the desired logic to verify different processes.
• Also Worked on HP QC with creation of Test Scripts, Test Plans and gathering of Business Requirements to complete the Test Plans for the Agile Methodology.
• Coordinated with ABAP Developers in providing specifications for programs reporting, transactional programming, interfaces, BAPIs and User Exits.
• Integration of SD with MM was done during configuring the availability check with the material’s MRP along with the shipping point determination with the help of loading group, plant data and shipping conditions.
• Analyzed the master data objects to migrate product master data for the exporting and invoicing functionality required for SAP GTS.
• Worked on execution of manual steps for the workflows and extensively involved in Unit, Integration and User Acceptance testing.
• Worked on pre and post cutover activities, prepared training documents and provided Knowledge Transfer.
• Involved with external interfaces like EDI Process for Inbound and Outbound IDOC for Communicating with Vendor and subsidiaries System.
• Hands on Experience working on EDI IDOC transactions like 850, 855,856, 860, 940, 944, and 945.
• Worked on partner determination and created three new partner functions for the ultimate end user and assigned them to the existing partner determination procedure at the header and item level.
• Involved in support for numerous Production problems in SD and Cross-Functional Applications and Tested the Features for the production planning and the demand detailed scheduling.
• Testing of Client/Server environment in SAP FI, MM, SD modules using manual as well as automated tools such as SECATT.
• Hands on experience in the reverse logistics by returning the whole forward process when customer returns the damaged products back to the store. The returned product/kit first gets de-kit with a custom transaction and then each unit gets transferred to a different B-SKU material which interprets to go to the recovery DC.
• In the recovery DCs, the damaged product either gets fixed in the DC or gets transferred to another DC specialized in certain products or the damaged product just completely gets scrapped.
• The reverse logistic part of the process also takes care of replacing the damaged item with the re-furbished product from the same recovery DC.
• Created Test scripts for various transactions under SD and MM modules. Analyzed user requirements, set up test environment, prepared test strategy and test cases.
• Performed User Acceptance test, ensuring that business processes are correctly mapped to the system specifications.
• Conducted seminars to familiarize new users to different concepts of the Sales and Distribution module of SAP. Also performed troubleshooting remedy ticket issues right away to let the shipments flow in continuity in the Post-go live phase.
• As Microsoft being a multinational company, I have experience in Multi-geographic and multi-lingual off shore teams to work with. Different projects when implementing in different parts of the world such as Brazil, China, and Australia have helped me gather experience in managing different teams in different working hours.
• Have experience in transitioning all the knowledge from my team to the support team before the project ends.
• Hands on experience with the Microsoft Test Management tool (MTM) along with VSTF as I had to log on issues/bugs in VSTF just like remedy tickets and created test cases in MTM.

SAP SD (EDI/IDOC) Consultant

Responsibilities:

• As a Functional Consultant implemented systems strategy, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines and the complete order management.
• Build trading partner relationships, reduce problems and create resolutions to ensure proper deployment of EDI service.
• Proficient in all aspects of Project system including Planning, budgeting and cost allocation.
• Good Expertise with the Field mapping with Non SAP System to deliver the IDOC. Worked on Purchased Order Outputs to configuration.
• Hands on Experience Working on Different EDI transactions Like 855, 856, 810,820,850, 860.
• Expertise with Configuration of Sales order for EDI IDOC. Triggering of Output conditions automatically.
• Configured Order-to-Cash Business Process with New Sales Document Types, New Item Categories, Delivery Document Types, ASNs and Billing Document Types including the Copy Controls and Routines to take care of Requirements and Data Transfer Routines.
• Configured SD billing function such as collective billing, periodic billing, billing according to customer schedule, inter-company billing, and delivery (ASN) related billing, contract billing, credit memo and debit memo.
• Configured the Item categories and assigned Schedule lines for the materials as per business requirement.
• Worked in Various SD Functionalities like Output Determination, Availability Check (ATP), Partner Determination, Account Determination and Designing New Functionality as per Business Requirements of the Client.
• Worked in a team on Pricing Procedure using the Condition Technique through the Creation of the New Condition Tables, Access Sequences and Condition Types, Assigned them to Customized Pricing Procedure.
• Involved in the configuration of Logistics Execution Shipping by defining the basic functions like shipping points, shipping conditions, loading groups, Transportation groups. Maintaining the Proposed Shipping points and dealt with Freights.
• Familiar with the commission calculation configurations.
• Worked closely with technical team to identify program errors in shipping & billing document programs. Also assisting to design Functional and technical specifications. Configured delivery scheduling process-pick/pack, shipping & transportation and Availability Check (ATP) and shipping point determination as per the storage locations and plants.
• Defined and Assigned Account Determination Procedures, Account Determination Tables, Condition Types and Account Keys.
• Good knowledge about text determination procedure, in sales documents, shipping documents and billing documents.
• Assisted in providing training manuals with emphasis on Pricing, Credit Management and Sales Documents.
• Worked with the Technical team to identify the User Exits/Functional modules to send data across the legacy system using EDIs and prepare technical specification.
• Involved in Unit testing and Integration of Order-to-Cash transactions.
• Involved in cross functionality of SD with MM and FICO such as transfer of requirements.
• Developed Integration testing procedure for the Order-to-cash (SD). Familiar with the RFC objects and handled in end-to-end full life cycle implementation-OTC (Order to Cash).
• Involved in Material determination, Material Listing and Exclusion with the maintenance of Master Data.
• Worked closely with technical team to identify program errors in shipping & billing document programs. Also assisting to design Functional and technical specifications.
• Worked with the discounts and rebate agreements and maintenance of condition records based on conditional values, scale values, group conditions and copying of condition records based on copying rules.
• Involved in support for numerous Production problems in SD and Cross-Functional Applications.
• Experience in data conversion from legacy system using LSMW on Import method.
• Expertise in configuring Order Management process Item/Product Proposal, Item Categories, Schedule Line Categories, ATP Check.
• Shipping and Transportation including Delivery Processing, delivery types and item categories, picking and interface with warehouse management and goods issue, scheduling, Routing and Route Determination, controlling transportation processing.
• Experience on solving issues with Handling units or pallets in the warehouse by using the 101/102 movements for mistakenly Goods issued handling units.
• Hands on working on MM as gathering the requirements and then used to configure the materials and master data.
• Worked on configuration of Inventory Management including Plant parameters for Inventory Management, Good Receipts, and Invoice receipts
• Integration of SD with MM was done during configuring the availability check with the material’s MRP along with the shipping point determination with the help of loading group, plant data and shipping conditions.
• Worked on pre and post cutover activities, prepared training documents and provided Knowledge Transfer.
• Develop and implement new output determination strategy to facilitate migration of EDI trading partner’s incrementally while continuing to process non-migrated customers without disruption.
• Work with Client technical Staff to design, code and implement ABAP Program and function module customizations to EDI and other SD Functions.
• Involved in design and implementation of entire EDI system and produced system Design Documentation.
• Good Exposure working on the SAP Queries and building up the transaction from Different Tables.
• Experience and worked on EDI IDOC (inbound, outbound, mapping with third party logistics service providers’ WM system, message type, segment extension, IDOC monitoring, posting)/ ALE(distribution model maintenance, logical system, Ports and partner profiles.
• Monitored all inbound and outbound EDI transaction processing. Analyzed, identified and tracked all exceptions and errors processing
• Provided program specifications to ABAP programmers for designing reports based on user requirements SQVI.
• Involved EDI Process for Inbound and Outbound IDOC for Communicating with Vendor and subsidiaries System.
• Worked on partner determination and created three new partner functions for the ultimate end user and assigned them to the existing partner determination procedure at the header and item level.

SAP SD Functional Consultant

Responsibilities:

• Key player in providing production support and problem resolution as well as in RCA in most of the areas of SD functional module
• Created new sales area for different areas and assigned sales office and sales groups due to a new division introduced. Accordingly, configured new item categories, developed new Pricing procedure configuration depending on unit orders, depending on new customer-material info record.
• Enterprise structure verification and validation, to meet business pattern.
• Exposed to special situations like third party order, returns (credit memo and debit memo)
• Worked with copy control, log incompletion procedure, availability check, delivery blocks, condition for delivery blocking, transfer of requirements
• Experience in Logistic Execution for Delivery (inbound and outbound) and post goods issue, picking, packing instructions.
• Shipping and transportation; shipping conditions, types, loading groups, route determination, transportation planning and scheduling.
• Integration between SD and FI was done through revenue account determination (AR/AP).
• Experience in determining the route in the STO by assigning the shipping conditions, the delivering plant and the transportation zone.
• Transferred freight calculation from Logistic Execution (LE) into SD order price calculation in invoice and have created two sales conditions, referencing application F (freights) condition in the LE module; i.e. referred a condition type with another with the reference condition type field in the condition type configuration.
• Familiar with the commission calculations by creating condition type for commissions and maintaining commission agent partner in partner determination procedure by assigning it to the sol-to-party. Maintained the commissions in the condition records in VK11.
• Inter-company stock transfer was done by stock transfer between two plants in different company codes and assign delivery type NB in combination of supplying/ receiving plants.
• Experience in production and sales BOM configurations for different products.
• I have done document splitting along with configuring business area wise and configuring FSV (Financial Statement Version) in OBY6.
• Support of SAP ABAP environment for the SD Module providing technical solutions and problem solving and preparation of functional specifications for ABAP programmers using WRICEF Objects.
• Worked with ABAP programmers by writing Functional Specification for User Exits, Custom Reports, Work flows and Interfaces.
• Familiar with SD user/customer exits, BAPI, debugging and have working knowledge of IDOC and EDI.
• Expertise in configuring Order Management process Item/Product Proposal, Item Categories, Schedule Line Categories, ATP Check.
• Shipping and Transportation including Delivery Processing, delivery types and item categories, picking and interface with warehouse management and goods issue, scheduling, Routing and Route Determination, controlling transportation processing.
• Hands on working on MM as gathering the requirements and then used to configure the materials and master data.
• Modified output forms as per business requirements, interact with ABAP team to get the required output format and reports in documents, bills, labels etc.
• Experience in debugging SD issues and also created internal tables with field types in accordance with the tables VBAK and VBAP and set them as primary keys.
• Familiar with smart forms for return order FI CA RETURN SAMPLE SF.

SAP SD/MM Tester

Responsibilities:

• As a SD functional consultant for SAP R/3 implementation I was responsible in gathering the required information from the business owners, key managers and end users to understand the business process.
• Tested create transfer order for outbound delivery, post goods issue for shipment.
• Performed performance testing on plan driven procurement, incoming purchase orders and contracts. Tested create customer and create material.
• Developed and executed associated project plans and test scripts for testing (UAT) and subsequent user training.
• Tested material master, customer master, vendor master data and ensured that bank and correspondence data is created for each customer and vendor.
• Fixed technical bugs at various levels of testing before UAT. Set up the Involved in testing various Z transactions and reports.
• Participated in Project meetings, Review meetings and initiated final presentation. Analyzed unit test cases and workflow of R/3 implementation. Coordinated with the Off-shore team and conducted daily status meetings. Worked with functional team to identify the gap analysis.
• Involved in providing the estimates of testing for the projects. Created and reviewed the Test Matrix Report.
• Inserted different checkpoints, Text Checkpoint, image checkpoint to verify the property of objects.
• Maintained the transport processing using Test director.
• Created Defect in Test Director and performed regression testing to re-test the defect.
• Performed functional testing and technical testing after Functional configuration. Helped project manager to prepare test plan. Tested Supply chain in terms of products and customers.
• Created testing suit. Tested Bank Master data, House banks, Lockbox, G/L accounts for each bank account and Reconciliation accounts for vendors, customers.
• Tested Customer Master Data and Vendor Master Data and ensured that bank and correspondence data is created for each Customer and Vendor.
• Did payment run testing and ensured automatic payment work well with SD/MM and WM.
• Tested transactions for Logistics Invoice Verification, GR/IR Account Clearing, issuing Invoices and Credit memo.
• Provided subset of functional test cases to UAT test and responsible for planning UAT test.
• Tested the automatic quota generation report RPTQTA00. Tested the Leave Entitlements for the employees
• Assisted in the configuration of Third party Order processing, Order Management, Pricing, Sales analysis Credit Management, Bills of Materials (BOM), Billing, Shipping, Output determination and Transportation process flows.
• Worked on Partner determination, output and text determination and Copy controls and Dealt with consignment process order type (fill up, issue, return and pick up).
• Worked with the developers in providing them functional specifications for custom reports for SQVI, interfaces, conversion, enhancements and forms (RICEF).
• Involved in business discussions and functional requirements discussion to interface GTS and SAP ECC with SPL data, Compliance, Customs and Export Management.
• Worked on Customs Export declaration documents such as Shipper Letter of Instructions and Country of Origin.
• Familiar with performance testing where I tested if the Blind Pallet Count was done in 4 to 5 seconds.
• Executed Test cases, recorded Test results and maintained errors and bug tracking using HP Quality Center and Solution Manager and QTP.
• Developed and executed Test Scripts, recorded test results and maintained errors and bug tracking using HP Quality Center (QC).
• Developed the process of analyzing large amounts of expected results versus actual results using HP Quality center.
• Worked on interfacing SAP as per FDA guidelines
• Identifying / Writing test scripts for unit testing, integration testing and user acceptance testing, co-ordination of issue resolution during the testing phase and participated in cutover activities.
• Developed and Executed Unit Testing & Integration Testing of OTC Configuration

Customer Service Officer

Responsibilities:

• Assisted clients in order to provide financial advice based on the client’s individual need and accordingly opened an account for the respective client.
• Advised clients for different loan products and eventually processed them.
• Prepared money drafts and solved various account related problems.
• Managed three new trainees and trained them customer service techniques, etiquette and also promotional sales skills.
• Also inspected a different branch on the method used to service the customers based on company values. Eventually advised them effective solutions