SUMMARY:

• 14 years of experience in SAP Confidential across different modules
• 10 years of experience in SAP CRM/CRB Technical, Utilities Industry
• 2+ years of experience as CS/CRM Functional Consultant, Utilities Industry
• Excellent communication, interpersonal, documentation and knowledge transfer skills
• Proficient in Confidential /4: Reports, Conversions, Enhancements, Forms, ALV, Dialog Programming, BAPI, BDC, Confidential, Confidential Query, Confidential Objects, Report Painter/Report Writer, LSMW, Business Server Pages, Smartforms, Archiving, PCUI, Print Workbench, IC WebClient, CRM Web UI Development, BOL Programming, Middleware Configuration, CRM UI Configuration, Javascript
• Modules Handled: SAP ISU/CCS (Customer Service, FICA, Billing), SAP CRM, SAP SD, SAP MM and SAP FI, SAP PM/PS.
• SAP Confidential Technical Designer/Developer
• SAP CRM UI Technical Consultant
• SAP CS/CRM Consultant, Utilities Industry

PROFESSIONAL EXPERIENCE:

Confidential

SAP CS/CRM Technical Consultant

Responsibilities:

• Understand and learn current CIC0/FOP processes in order to build a corresponding CRM UI applications.
• Provide technical recommendations on how to replicate current enhancements in CIC0 and ERP to CRM enhancements.
• Configured CRM UI framework functions such as work centers, logical links, transaction launchers, object files.
• Worked on several custom enhancements/views such as: Telememo Overview, Credit Management in Move - in, Reverse Move-In/Move-Out views, IDIS, Streamline Budget Billing, Emma/MSWL Worklist, Rebill Invoice, Reverse Late Payment and Reverse Return Payment Charge, 911 and Tree custom notification views.
• Helped in testing CRM UI development.
• Provided technical overview/tutorial of Confidential and CRM UI to the client including debugging, UI configuration, Confidential development etc.

Confidential

SAP CS/CRM Techno-Functional Consultant

Responsibilities:

• Developed medium to high complexity enhancements for CRM UI/Interaction Center WebClient Contract Management area such as service order UI screen, additional fields for Contact Start/End Change and Cancel and summary screen.
• Worked on set types for the product and adjusted MDT for the new attributes to be populated in ISU/ Confidential .
• Worked on custom BP relationship/link custom view with BOL objects.
• Worked on implementing various checks and validations using Check Framework.
• Worked on fixing issues encountered during Functional Unit Testing and Integration Testing.
• Developed RFC enabled FMs in Confidential /ISU for the UI and check framework enhancements such as automatic bill reversal, bill date check and company code cha
• To help in testing Contract New/End/Transfer scenarios and service order/reconnect/disconnect orders.
• Configured checks in the Check Framework for different processes.

Confidential

CS/CRM Functional Consultant

Responsibilities:

• Responsible for creating Business Process Documents, functional specification documents, configuration and development, Unit, Integration and UAT Testing, Delivery and Cutover for Interaction Center Web Client and Customer Self-Service business processes.
• Interacts between client, BPO and development teams to expound on requirements, explore possible solutions and suggest workable procedures.
• Responsible to keep client’s business policies and procedural requirements are effectively replicated in system processes and applications taking care that security and profitability are ensured.
• Configured Interaction Center using CRM 7.02, created several business roles for Deregulated market (UTIL IC) profile.
• Configured navigation bar, view configurations for each of the business role.
• Configured middleware integration between CRM and CRB systems.
• Worked with the technical resource in formulating technical solution to enhancements identified in Blueprint workshops.

Confidential

CRM UI / Print Workbench Developer

Responsibilities:

• Technical designer and Web UI developer for Interaction Center using CRM 7.01.
• Created custom Web UI views according to business requirements.
• Created transaction launchers and navigation bar entries for some of back-end transactions.
• Worked on middleware issues.
• Responsible in coding fixes and changes to CRM UI custom views.
• Created forms using Print Workbench for Cashiering.
• Assists in issues resolution post go-live.

Confidential

CRM UI Technical Developer

Responsibilities:

• Technical designer and developer for Interaction Centre using CRM 7.0.
• Worked on several custom views such as Security Deposit view, BPEM case custom view, BP Relationships view.
• Worked on several standard view enhancements, adding custom attributes, removing functions in the view and changing BOL objects such as Account Overviews, Billing Views, Technical Workbench Overviews, Factsheets, etc.
• Created several web UI alerts and transaction launchers.
• Implemented Business Add-Ins to default some values and to ensure replication is working between CRM and Confidential .
• Worked on OpenText integration with Web UI.
• Train junior developers to learn Web UI/ICWeb development.
• Utilized Check Framework functionality to add checks and validations in Contract Management.
• Assists in issues resolution across different modules.

Confidential

Customer Service Functional Consultant

Responsibilities:

• Developed several functional specifications for custom developments in Customer Service area for CIC0.
• Created and executed several test scripts for Customer Service custom enhancement.
• Developed technical objects/development objects in CS/ Confidential area for CIC0, CRM 5.0 WinClient.
• Helped in Regression Testing for the developments identified in CS area.
• Created function module to verify customer enrollment.
• Worked on replication/middleware issues between CRM and Confidential .

Confidential

CRM Web UI Technical Designer/Developer

Responsibilities:

• Technical designer and developer for Interaction Center Web Client using CRM 2007.
• Created custom views for Confidential Partner, Authorized Responsible Parties custom views, Service Notification Custom views.
• Created several Web UI alerts.
• Created and configured transaction launchers.
• Adjusted standard views such as Move-in, Move-out view adjustments, Identification and confirmation view adjustments, data environment, billing view and account display changes.
• Helped in middleware/replication issues.
• Onsite Confidential Confidential support.
• Helped in forms and print workbench enhancements.
• Conducted Web UI training for the client.

Confidential

SAP Technical Designer / Developer

Responsibilities:

• Technical designer and developer for FRICE-W object particularly enhancements involving Interaction Center WebClient ( Confidential ) using SAP CRM 2007.
• Created custom Web UI view for service notification and security deposit for Service Move-in.
• Created several web UI alerts.
• Enhanced standard views to incorporate custom enhancements such as adding premise notes upon premise confirmation, checking/validation in Move-in and Move-out processes.
• Conducted Confidential training for onshore/offshore consultants.

Confidential

SAP Technical Designer / Developer

Responsibilities:

• Developed transactions automation involving inter-company creation of Sales Order, Purchase Order to Goods Movement and Invoicing.
• This involved dialog programming, user-exits and enhancements to standard transactions in Confidential .
• Coordinated design changes, resolve and process issues raised.

Confidential

SAP Technical Designer / Developer

Responsibilities:

• Responsible for implementing Interaction Center WebClient ( Confidential ) view changes across different modules for CRM 5.0. This is the first ICWeb implementation in North America at that time.
• This involves adjusting IC WebClient framework, creation of custom views, viewsets and controllers, changing view layouts and extending existing standard views.
• Created custom views using BSP programming and MVC framework.
• Offshore technical team lead for the project providing assistance to junior programmers and facilitated issues resolution together with onshore counterparts.
• Developed merchandise sales loans enhancement using dialog programming.

Confidential

SAP Technical Designer / Developer

Responsibilities:

• Involves building a common CRM Template to be used by different countries.
• Developed and tested technical objects based on the functional specification within budget.
• Coordinated design changes, resolve and process issues raised.
• Worked in several enhancements such as:
• Confidential Automatic Creation of Service Order
• PCUI Developments for Sales People Portal - For Accounts, Leads and Business Activities
• Confidential for Conversion Order
• Confidential for Confidential Contract Determination
• Userexit for replication of CRM Ibase serial number into Confidential return items
• Confidential for Copy routines - Customer fields
• Created error log display within table control for bespoke program Contracts list

Confidential

SAP Technical Designer / Developer

Responsibilities:

• Engaged in Knowledge Transfer between Confidential Buenos Aires, client team and Confidential Manila to analyze the existing system in preparation for the application management support work.
• Conducted internal knowledge transfer for the offshore team in Manila regarding the client’s existing SAP system and current processes.
• System support for Confidential components across various SAP Modules such as FI, MM, SD, Master Data enhancements, Archiving, etc. which involves skills such as dialog programming, Confidential Objects, GuiXt, etc.

Confidential

Instructor

Responsibilities:

• Instructor for Confidential Academy - An in-house SAP Confidential training conducted for new hires.
• Instructor for Business Server Pages for advanced Confidential programmers.
• Developed Quality Inspector program to be used for SAP CoE Projects.
• Technical designer and developer for Confidential Confidential objects.
• Managed and facilitated quality assurance review of SAP Confidential programs for several projects within Confidential Pool clients.

Confidential

Development Lead / Technical Designer

Responsibilities:

• Developments lead for project ensuring quality deliverables of the team.
• Created several technical designs for Smartforms, interfaces, complex ALV reports in various SAP modules such as MM, PP and SD.
• Assisted junior programmers in coding and testing their programs.
• Conducted review sessions with the functional designer to understand business requirements and issues.
• Serves as point of contact between technical development team and business for issues resolution.
• Facilitated quality assurance review for the created technical objects before handing off to the client.
• Developed several enhancement programs for MM and PP modules.

Confidential

SAP Technical Designer / Developer

Responsibilities:

• Supply Chain Management Implementation.
• Created technical designs and developed several technical objects which involve dialog programming, ALV and drill down report programs, interfaces, userexits, and custom tables, BDC, IDoc and LSMW.
• Coordinated design changes and process issues.
• Conducted review sessions with the functional designer to understand business requirements and issues.
• Created Component test plan and completed documentation of all custom development.
• Assisted junior programmers in coding and testing their programs.