SUMMARY:

• Nine (9) Years of SAP Basis, SAP PI Administration, Upgrades and Global Production Support experience as a single point of Contact (SPOC) for multiple projects.
• Carried out Upgrade, OS/DB Migration, Unicode conversion projects
• Successfully performed SAP system upgrade from R/3 4.7 to ECC 6.0.
• Extensively performed java administration using Java (J2EE) Administration Tools - Visual Administrator and Config tool.
• Interact with the SAP development teams, SAP configuration teams, various technical teams and business stakeholders to optimize and maintain the overall SAP systems.
• Configured CCMS alerting for PI scenarios.
• Implement and maintain the multiple SAP instances that comprise the SAP environment (sandbox, development, test, training and production).
• Provided end-to-end solutions for SAP systems that include ERP, SRM, BI, XI/PI, SM, EP, NWDI, ADS in addition to add-on applications supported by 3rd party vendors.
• Performed SAP NetWeaver BI and SAP NetWeaver Portal integration.
• Develop strong collaborative relationships with peer teams interfacing with SAP Basis as well as Offshore SAP Basis team.
• Monitor SAP systems (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space)
• Applied and migrated SAP Installs, Unicode Conversions, Upgrades, Support Packages, Kernel upgrades, and general maintenance through system landscape using a structured methodology on a variety of Hardware and Operating system platforms.
• Assist in Hardware sizing and capacity planning. SAP implementation/support experience.
• Utilizing CCMS and Solution Manager - to understand recurring incidents impacting system, identify root cause, resolve problems, and implementing corrective actions.
• Hands on experience on latest products like SAP Business by Design FP3.0/3.5/4.0.
• Administer the SAP database.
• Proactive analysis of current SAP DB utilization and work with the Datacenter to optimize performance such as indexing tables, hardware upgrades, etc.
• Excellent oral and written communication skills, with the ability to communicate to various levels of management.
• Ability to multi-task and to prioritize competing demands, in a fast paced environment, strong desire to learn and apply new skills.
• Provide 24 hour on call support coverage as needed.
• Recognized as a strong team player.
• Good documentation policies like record every change in the Landscape in the change log in the GMP tool.
• Possess strong leadership, technical, analytical, and interpersonal communication skills to provide quality service, proven results and success with projects.
• Ability to work independently, with minimal supervision.
• Involved in 1 full implementation project - managed medium to large project teams in different industrial verticals.
• Handled several projects offshore and contributed best delivery solutions to global clients across the world. Participated in SLA management, Team handling, and System management.

EDUCATIONAL QUALIFICATION: Bachelors in Engineering (Electronics and Computer Science)

TECHNICAL SKILLS:
ERP : SAP R3 4.6/7, ECC 5/6, Net Weaver 04/04s (WAS6.2/6.4/7.0), EHP4/5 XI/PI3/7, SM4.-0/7.0, SRM5/7 ITS6.2, BW/BI 7.3, EP5/6/7, ADS7.0, TREX 7.0.
Languages : Shell scripting, AWK, C, PL/SQL, COBOL
Database : DB2 9.5/9.7, Oracle 7/8/9/10, Informix 7.x, MS-SQL Server2000, MaxDB,
OS : Sun Solaris 2.8/9/10, AIX 5,x, HP-UX 9/10/11.x, Linux, Windows 2000/2003
Hardware : SUN SPARC [SunFire-E6900/880/V490/V440/V240], IBM RS/6000, HP Parisc/ Itanium.

SAP PROJECTS EXPERIENCE:

Confidential, Los Angeles, CA Sep 2012 – Present
Role: SAP Basis Administrator

Responsibilities/Deliverables:

• Implementing the OSS notes for CRM, BW, R/3 systems
• Moving the BW, CRM, HR, R/3 transports from Dev-Quality-Production systems
• Responsible for monitoring the performance of all the systems in the landscape.
• Applied support packs through Solution manager
• Worked on NetWeaver EHP5 systems.
• Monitoring BW, CRM, R/3, XI systems from Solution manager.
• Configured the Solution Manager 7.0 EHP1
• Work on user authorizations issues.
• Monitor the CRM, BW development systems and fine tune them in case of issues.

Confidential, MA May 2012 – Aug 2012
Role: SAP Basis Administrator; SAP PI Administrator

Responsibilities/Deliverables:

• Import of ABAP requests using the Transport Manager (STMS) and at OS level using the tp command.
• ABAP Support package implementations using SPAM/Saint
• Updates of SAP kernel, SAPJVM
• Manual upgrade of TREX, Live Cache and XI components
• Checking the XI blocked queues and restarting/troubleshooting them to process the xml messages.
• Configuring CCMS XI monitoring and email alerting for automatic alerts in case of issues in XI components.

Confidential April 2011 – April 2012
Role: SAP Basis Administrator; SAP PI Administrator

Responsibilities/Deliverables:

• Extensively worked on monitoring the systems using various tools like Early watch reports, CCMS monitoring system, Service provider cockpit, WILY introscope.
• Maintaining business & technical systems in SLD
• Extensively worked on system installations, upgrades, performance related issues
• Scheduling BG jobs and troubleshooting cancelled Back ground jobs.
• Worked on major issues on user authorization problems.
• Extensively worked on setting up Solution manager 7.0
• Responsible to monitor the BW process chains.
• Interacted with many BW developers in helping them understand basis activities mainly regarding performance and impact of BW background jobs.
• Monitored the performance of the BW7.3 system.
• Involved in BW7.3 upgrade which involves activities like locking/unlocking the users, providing authorizations/roles for few BW transactions.
• Worked on all the client certificate PSE issues like Client SSL DFAULT, SSL Standard etc
• Hands-on experience in configuring Single Sign On (SSO) for portal systems.
• Worked on integration of SAP NetWeaver BI and SAP NetWeaver Portal
• Responsible for the system availability as per the SLA for VIP customers and regularly monitoring the performance of the systems.
• Exclusively worked on Service Data Control Centre (SDCCN) configuration in Solution Manager.
• Worked on outbound PI issues.
• Worked on SAP PI connectivity issues in the current landscape.
• Administration of BGRFC and issues pertaining to BGRFC.
• PI Embedded Support Configuration in a two way direction.
• Registered ABAP mapping in the PI exchange profile.
• Worked on change list configuration issues in the Integration builder.
• Importing requests through STMS.
• Providing 24/7 productive support for SAP Business By Design customers with regards to system performance issues.
• Coordinating with the offshore team for solving major tickets like short dumps, system log messages, update errors etc.
• Handled majority of customer incidents with minimum IRT & MPT.
• Solving the technical issues during the productive system upgrades like performance tuning due to high load etc.
• Managing the team in handling the customer tickets/ Health check incidents smoothly.
• Involving in all the management related activities such as providing KPI reports status to the client, about the current team, proposals on improving the efficiency of the team etc.
• Taking care as the delivery lead for all the activities and maintaining the consistency of the delivery very well.
• Handled a team of 75 resources at offshore.
• Extensively worked on basis processes and procedures like disaster recovery, transport mechanism and printer setup.
• Responsible for critical issues that come through escalations.
• Single Point of Contact for Incident management team where the customer incidents and system automatic health checks are triggered for different performance issues.
• Documenting the known workarounds and driving the team to prepare documents and also reviewing it.
• Contributed to process, product & tools improvement at various stages in the project.
• Directly interacting with the customers/customer advocates
• Worked with the development team for technical issues & also for finding the root cause.
• Giving valuable suggestions for the process improvements, which have been implemented successfully across the project.
• Planning weekly team meetings/KT’s to discuss the issues.
• Encouraging the team to strictly comply with the process to meet IRT’s & MPT’s as per the SLA.
• Regular audits of the tickets & giving feedback for improving those with issues

Confidential, Atlanta, GA February 2008 to March 2011
Role: Basis Consultant

Responsibilities/Deliverables:

• ERP 6.0 with EHP4 ready, DBM 7.0 & CRM 7.0 with landscapes on UNIX environment.
• SAP R/3 Landscape Building – Dev, QA and PROD
• Add-ons Installation
• Daily Monitoring the System Health Checks
• Worked on Customer tickets on PI administration like sales orders/service order related issues.
• Extensively worked on configuring PI scenarios in the integration builder for XI systems.
• Continuously monitoring the PI message monitoring to ensure the xml files are processed successfully.
• Performed delta/full cache refresh in the PI system.
• Skilled in analyzing the SRT_TOOLS in the XI system.
• Extensively worked in resolving the issues with sender/receiver party, sender/receiver agreements etc.
• JAVA and ABAP Patch level up-gradations
• Handled Various customer tickets
• Performing the end to end production system monitoring
• SNOTE implementation, SAP OSS message maintenance
• Batch job management
• Performance monitoring for SAP R/3
• Backup Strategy Policies (Daily online and weekly offline backup)
• Client Maintenance (Creation, Deletion, Copy, export and import).
• Checking Analyzing OS and Database logs
• Involved in the ECC 6.0 project preparation, upgrade assessment of the upgrade procedures and technical validations.
• Upgraded two SAP R/3 systems from 4.7 to ECC 6.0 which involved extension of table spaces, applying Support packs, Add on installation, Kernel Upgrade and rescheduling the background jobs and all other Post upgrade activities. SPDD modifications were also done as per the customer request during the upgrade. Implemented all other Post upgrade activities.
• Analyze the performance of SAP systems in the landscape using Solution Manager.
• Monitoring of Processes, Users, Disk usage, Hit ratio, Buffer, swap memory, free table space and data consistency
• Involved in the implementation of ECC 5.0 and performed post installation activities.
• Created Clients defined Settings and performed client copies like Local and Remote client copy
• Setting up the transport system (CTS) with three-system landscapes configuration, and maintain the transport requests between the Integration, Consolidation and Delivery System
• Configured CCMS in RZ20 and monitored all the systems in the landscape setting threshold values.
• Involved in Database Management using BRTOOLS and performed RFC Maintenance across the landscape.
• Performance Tuning of SAP servers by using some t-codes like SM50, SM51, RZ03, SM66.
• Created OSS users in service market place
• Performed Kernel upgrades and patches updates
• Performed user administration, like creating users, assigning roles, profiles and authorizations
• Created necessary roles in SAP using PFCG and worked on assigning the roles to the users
• Monitored R/3 system with CCMS, and Daily Upgrading Support packs using SPAM from SAP service
• Extracted profile and Role information from the SAP system by using SUIM
• Daily Activities involved System Monitoring, Database Monitoring, and Network Monitoring etc
• Created tickets for Network and Storage team in order to restore the Production access issues
• Worked on memory and swap space management
• Imported and maintained all system profiles
• Monitored the OS related performance problems and scheduled and monitored background jobs.

Confidential, AR January 2007 to January 2008
Role: Basis Consultant

Responsibilities/Deliverables:

• Working exposure to wide variety of SAP Products with different RDBMS like Oracle 8i/9i, MS SQL 2000, MaxDB.
• Capable of troubleshooting Web AS ABAP, Java problems
• Extensive usage of BR* Tools, SAPDBA
• Reindexing of tables and indexes using SQL commands in Oracle
• Troubleshooting TMS problems
• Performing daily proactive system checks.
• Applying SPAM Update, Patches, SAPNet R/3 note fixes to programs.
• Performing Language imports.
• Applied Support Packages & Kernel Upgrade.
• Monitoring System Logs, ABAP Dumps, Performance Workload
• Setting up of Operation modes and Creation of reverse proxy instances
• Scheduling DB and other important background jobs.
• Determining necessary authorizations & Creating Users Roles, using PFCG & Generating profiles, assigning profiles to users.
• Performed smoke test before handover of the system
• Analyzing JAVA red threads and taking snapshots.
• Scheduling BG jobs and troubleshooting cancelled Back ground jobs.
• Increasing the volumes in MAXDB to increase the free space.
• Performing the delta & complete cache refresh
• Monitoring the message flow under SXMB_MONI
• Managing sequence monitor & performing the activities like starting the sequence, hard termination of unused messages.
• Import of ABAP requests using the Transport Manager (STMS) and at OS level using the tp command.
• ABAP Support package implementations using SPAM/Saint
• Worked on sapdba with oracle database to increase the table space size.
• Unlocking the sap* password from the configtool in JAVA NWA.
• Changing the different parameter values using visual admin.

Confidential July 2005 – December 2006
 Role: SAP Basis Administrator

Responsibilities:

• Performed Client copies like remote client copy and client export/import
• Transporting Work bench and customizing requests
• Overview of work process
• Managing the background jobs
• Applying all patches using SPAM
• Performing Kernel upgrades
• Profiles maintenance
• Performance tuning which includes buffer maintenance

Confidential November 2003 to June 2005
Role: SAP Basis Administrator

Responsibilities:

• Displaying and monitoring all the application servers
• Monitoring the users sessions
• Checking the active and cancelled backgrounds jobs
• Client administration, which includes creation of new clients, local client copy, client export/import and remote client copy
• Transporting requests with in a system landscape
• Table administration through sapdba
• Overview of the system work process
• Locking and unlocking transaction codes

Accomplishments:

• Best team lead of the year 2010 when working for PI team with no escalations and 100 % compliance with incidents.
• Best employee award for the years 2009, 2010, 2011
• Appreciation gift received from the customer Skullcandy Inc.
• 5 years of Service completion award from Tata Consultancy Services.
• Single point of contact of the overall technical issues in TCS for the current project.
• Enormous appreciation mails from the customer for resolving technical issues and proposing many process improvements.
• Many process improvement suggestions proposed over the last 3 years especially related to PI and Basis that helped in the smooth running of the systems.

Personal Skills:

• Leadership qualities, Excellent inter personal and presentation skills.
• Excellent communication skills (verbal & written).
• Sincere, regular, punctual, dedicated hard work, highly determined and commitment
• Towards work and completing before the stipulated time.