Professional Summary:

• 16+ years of Industrial experience (Onsite & Offshore models) in SAP HCM/HR, Projects delivery, Quality and Business Process Management.
• Holds H1b visa and willing to relocate anywhere.
• Certified PMP from Project Management Institute (PMI)
• Certified in SAP HR/ HCM (ECC6.0) solution consultant from SAP
• Certified Six Sigma Black Belt(CSSBB) from ASQ, Certified Qualified Manager (CQM) from ASQ, Certified Quality Analyst (CQA) from QAI, Certified Lead Assessor for ISO 9000
• Program/ Project Management of SAP IT Planning & Operations (SAP HR/PS/ FICO/ MM/PM/SD etc
• Service provided for Industries (Process, Automotive, IT & Telecommunication , Finance/Accounts, Consumer )
• Business Process Integration by Working closely with Cross Functional Teams of entire company--- Marketing, sales, Finance/Commercial, Procurement/ Production/ Manufacturing/ Engineering / R&D/ HR and Operations to determine end to end requirements for business process Improvement by addressing problems and objectives
• Program and Project management and analysis, Creating and enhancing the processes, policies which supports conversion from Idea to products and services—Right From Concept generation (Idea) to bringing Products & Services to Market, Coordinated with Teams for Market to Contract (Forecasting, Contract Management, Partner Management) , Quote to Invoice (Quoting, Ordering, Booking, Revenue Recognition, Invoicing) functional areas.
• Vendor management, Developing and maintaining the project plan, Developing project approval documents, Developing status reporting to project lead, senior management and more, Developing and maintaining scope change process and log, Developing and maintaining issue log, Developing and maintaining risk matrix, Developing and maintaining escalation process, Managing testing and rollout, Maintaining communications plan
• Implemented the operational aspects of new and existing service programs, with a focus on optimizing efficiency and increasing customer satisfaction.
• Managed Requirements from Conceptual Need à Analysis à Planning à Testing à Delivery & Deployment à Operations à Post Production support.
• Performed in various roles ranging from Configuration & Solution consultant for SAP, Software Quality Assurance (SQA), Software Engineering Process Group (SEPG), Process Improvement, Project Management, and Software Development.
• Planning of Metrics, Data collection mechanisms, tracking, analyzing and reporting Metrics performance, problem solving, Root causal analysis, Defect analysis & prevention
• Quality Assurance/ Management Systems Definition, Analysis, Design, and Deployment, maintenance and improvements, Policy Management.
• Business Process Management and Process Implementation experience using Models such as ASAP/ PMBOK/ITIL-ITSM/SEI-CMMI/ ISO 9001- 2000/ Six-Sigma/ QS 9000/SDP 21 implementation, ODC Analysis, TQM, DEMING prize, SQC, DOE, and Juran Methodology, QFD, QS 9000, ISO 9002-1994. Working knowledge on PCMM, Benchmarking, Business Process Re-engineering (BPR).
• Experience with several Full Life Cycle Implementations of SAP HCM, production support, enhancement and roll out of the project.
• Good understanding of all aspects of the Human Resource’s business process and translation of business requirements into SAP solutions in the most cost effective and client-servicing manner.
• Thorough knowledge of the different stages of a project and a well developed aptitude for meeting deadlines, recognizing potential bottlenecks and taking the required corrective action.
• Very good working knowledge of ASAP Implementation methodology that includes 5 phases i.e. Project Preparation, Business Blueprint, Realization including Baseline & Final configuration, Final preparation including testing, training & Data migration and finally Go-Live.
• Extensive experience in unit testing, integration testing and user acceptance testing.
• Able to work in a team environment and actively participate in projects within work groups and across organizations.
• Excellent experience in leading the teams and managing the projects.
• Very good knowledge and understanding of As-Is and To-Be analyses and Gap Analysis.
• Excellent communication skills and very good logical skills suitable for process design, development & implementation.

Achievements – Some of the Professional Contributions for the Companies worked:

• As a Program Manager, to Build Team of SAP (Planning to Operations), Manage from scratch for World’s leading Global MNC and supporting Employee base of more than 35000.
• As a Key TQM team manager, First in Soda Ash Industry to Implement ISO 9002:1990 certification
• As a Quality Assurance Services Head, First in India and 4th in World (Outside Japan) to Implement World’s Prestigious DEMING AWARD
• As a Quality Assurance Services Head, to Implement QS 9000 which is most coveted Automotive Industry Systems Standard.
• As Head-Quality and Management Representative, to Implement ISO 9001-2000 in a record span of 6 months in IT company (Building Systems from scratch).
• As Head-Quality to Implement Data Operation centre and systems as per ITIL (ITSM) within a span of 4 months.

Technical Skills:

SAP ECC 6.0 (HCM Module), R/3 Enterprise 4.6b (HR)

Programming Languages

ABAP/4, Java, VB, C

Databases

Oracle, MySQL, MS Access

Operating Systems

Microsoft Windows Vista/ Windows XP, Windows NT4.0, Windows 2003/ Windows 2000, UNIX.

Methodologies

PMBOK, ASAP Implementation Methodology, Six sigma, DEMING/ QS 9000/ ISO 9000/ ITSM methodologies.

Tools (other)

Rational Clearcase, ClearQuest, Robot, MS Project, MS Office

Education & Professional credentials:

• M.Tech in Quality, Reliability & Operations Research
• B.Tech
• Certified PMP , Certified SAP HR from SAP, Certified Six Sigma Black Belt from ASQ, CQM from ASQ, CQA from ASQ, Lead Assessor for ISO 9000

Keywords – SAP Human Capital Management (HCM), Project Manager, Program Manager, Delivery Manager, Test Manager, Quality Manager, Business Analyst
Industry Domains – Process Industry, Automotive Industry, IT, Network, Communication & Infrastructure Management Services, Consulting services. 

Professional Experience:

SAP related Project Experience (Only few are mentioned here as a sample)
Company : Confidential
Role : Project Management
Duration : Oct 2008 – Till date

Company : Confidential 
Project : Implementation /Enhancement Projects from 4.6b & ECC6.0
Role : Project Manager cum SAP HCM Functional consultant
Duration : Sep 2002 – Sep 2008
Release : SAP (HR/HCM, FI-CO, BI, SEM, PS, MM, SD, PM)
From Planning to Operationalisation -- Role involves identification of Business needs & Operational Requests and translating them into Requirements (Business Analyst), Project Managing for delivery with several teams, Testing and Delivery to Customers, providing Production support and Authorization to Customers. Establishing PMO and practices.
HCM/HR Project -- Worked as a Technical Project Manager. -- Involved in the Requirements Preparation of the proposal documents (Consult to define business rules and requirements on SAPHR capabilities with the business teams/ Design & document technical specifications/ Established Security policies & practices for Authorization Issue), Involved in Requirements, configurations and customizations, Testing(CATT), Rollout and Production support, , Involved in Time Estimation for the roll out, Monitoring & Control for SAP HCM/HR, 
Telecommunication Infrastructure Towers (SAP PS, FI-CO)- Reliance Communications is installing Towers massively across India spanning investment to the tune of $5400 million. Such huge Project activities, capital outlay needs to be accounted, tracked and monitored. Also Assets needs to be capitalized for claiming depreciation. Project activities requires interfacing with other Billing systems.
Group level Business Consolidation (SAP FI-CO, SAP BI & SAP SEM -- P&L, Balance Sheet Consolidation for Group Companies )- Group contains subsidiaries. Consolidation of accounts needs to be done for Statutory, Legal & Controlling purposes. Accounts Receivables & Payables needs to be grouped accordingly. The data from several Telecom Billing systems and BI system needs to be put into SAP FI server as per accounting practices. The data is projected ultimately into SEM reports for viewing by Management.
Applications, Solutions & Content Group Projects for Software based Products and Services– Program/ Project/ Product Manager – Comprising Applications delivery onto several Mobile handset devices & – wrt Process Development and Implementation, Test Manager, Configuration & Release Manager, Delivery Manager, Product Management

• Defined and Implemented Application development processes based on ISO 9001-2000 model.
• Established Software Engineering process Group for processes adaptation
• Established Software testing practice and Managing the Team (including Manual and Automated Testing)
• Product Management of Software Products, Interaction with Marketing and Management Teams & creating high Quality MRDs, marketing materials, market research, and competitive analysis, R&D Teams
• Creating and communicating both internally and externally value propositions to senior management teams
• Accountable for Delivery Management of Applications by Project Management with all applicable stakeholders and integrating processes.
• Established Release Management including Configuration Management, Build making, delivery
• Issuing Configuration Mgt authorizations to Development & other stakeholders.
• Manage Test Plans, coordinating testing to production deployment.
• Maintaining Test Handsets issue, inventory
• Facilitated Quality & Process Improvement programs.
• Established Data Operations –( IT Service Management based on ITIL/CMMI)- Implemented delivery ITSM processes for Data Center Operations. To facilitate capture issues in Production server while new software releases happen, incident management, Event management, Trouble shooting.

Client : Confidential 
Project : SAP HCM
Role : SAP HCM Functional Consultant/Team Manager
Duration : Aug 2005 – Aug 2006 (Major Role as Offshore Project Consultant—In Individual capacity – Apart from Employee Role in Reliance) 
Release : SAP ECC 6.0
Description : The project is Greenfield Implementation of ECC 6.0
Responsibilities:

• Identifying Requirements.
• Auditing/ Gap assessment of Configurations Vs Requirements, Business Scenario preparation & Testing, Planning Data Readiness for Migration from Legacy systems to SAP HR Rollout, Provision of Training Manual and Training to SAP Users, Planning Facilitation of Change management, Operations Support for Implementation.

Company : Confidential 
Project : IT tool for Project Management (QMS implementation Automation IT tool)
Role : Head – Quality cum Project Manager – Requirement to realization
Duration : May 2001 – Sep 2002
Description : 
Leading the Project Development Team for Development of Tool “Automation of QMS implementation” by Project / Function Teams in provision of Requirements/ validations and Verification of “Fitness for Use”. This will capture right from task planning, monitoring and Tracking, Status Reporting, Metrics collection, MOMs, RTDFs etc and Management Information System. --- Project is web-enabled so that all the stakeholders of Project can jointly use this Tool.

Company : Confidential 
Project : IT Development Projects

Duration : Sep 2000 – Apr 2001
Description : 
Delivering the IT Projects successfully on-time. The projects that were handled were E-commerce Management Tool, Student information System, Web site Development & Deployment, Activity Reporting System, Implementation of ISO 9001-2000 based process Model

Company : Confidential 
Projects : Change Management, Benchmarking/ Business Process Re-engineering(BPR), QS 9000 certification, Deming Application Prize, Six Sigma Projects, 
Role : Head- Quality Assurance Services 
Duration : Aug 1995 – Sep 2000
Description :

• As a champion, Led SCL- Brakes Division for QS 9000 certification from BVQI
• Six Sigma Projects (i.e., Quality Improvement Projects )

As a Key Team member, played Instrumental role for company to win DEMING Application Prize in 1998 (awarded by Japanese Union of Scientists and Engineers (JUSE)). This was first in India and only the fourth company outside Japan to claim this honor. This was initiated to bring in improvements wrt Profitability, Sales and Customer satisfaction through Diagnosis, leading to a resolution of Strategic directions, and sustained communication and Education. 
This is achieved by

• Introduction of Change Management seminars/ practices to get buy-in from Employees & Stakeholders
• Creation of Company-wide Goal Congruence through initiation of Policy Management Process and bringing in Transparency to communicate & align company-wide Objectives & Strategies by deploying them to Various Business Teams & Departments and finally to Individuals. Identification of Priority issues to achieve ultimate Objectives of Customer satisfaction and Business Improvement.

Consistent Focus was maintained with the help of Deming Examiners inputs/ changes in external and internal environment, core value system and series of TQM activities, policy deployment and Continuous Improvement. Changes were brought in by bringing ownership of Quality through Leadership & Total Employee participation (Kaizens/ QCCs/ CFTs/ SITs and participation in Domestic/National/ International competitions), by Re-emphasized change from QC to QA, combined with Education, Improvement Audits, Daily Work Management practices (e.g., Defining and Monitoring Key Processes and Set Targets, facilitating achieving Targets, Detecting Abnormalities and preventing them from Recurrence).

• Won 2nd PRIZE award (Feb 2000) as a Team by CII for continual improvement project wrt Reducing Chronic Customer Defects for Combined unit to levels below 500ppm and assembly rejection from 5% to 2%
• Saved annual costs to the tune of Rs. 1.8 lac & productivity rise by 30% in Air dryer (Assembly rework reduced from 26% to 5%)
• Saved annual costs to the tune of Rs. 0.9 lac & productivity rise by 40% in Trailer control valve (Assembly rework reduced from 35% to 2%)
• Developed the information systems to facilitate Quality Assurance.
• Facilitated development of Software for easy implementation of Tasks such as -- Customer complaint registrations & monitoring, Document Issue & control, Audit schedule & Non-conformity reports, Process capability report generation & status monitoring, Measurement System Analysis, Assembly rework status, Production Part Approval Process (PPAP) status
• Headed the team for Planning & executing wrt
• Development / Deployment / Maintenance of Quality Management System (QS 9000), SPC, Measurement System Analysis
• Organizing & performing internal quality system audits & follow up of Nonconformities & corrective actions in all departments of the plant
• Member of the team (CFTs- Cross functional) for many new product development projects and various Improvement Projects
• Provided & facilitated training for implementation on Quality Management Concepts, viz., QS 9000, Six Sigma, SPC, DOE, Reliability, Statistical Significance tests etc.
• Carried out MIS reporting
• Policy management activities (Deploying Company’s Objectives to Business/ Function’s Objectives and ultimately to Goals of Employees. Review & Manage Realization activities.)