Summary:

• 15 years of combined experience in IT and Business functional roles
• 12 years of SAP and Java Ecommerce experience in the roles of Lead consultant & architect for 9 successful SAP Web Channel (Internet Sales / E-Commerce) implementations and 7 J2EE Ecommerce implementations in a consulting role
• 3 years of Business functional experience in the Sales and Operations planning process
• Multi-industry experience: Consumer Foods, Beverages & Breweries, Banking, Chemicals, Pharmaceuticals, Health & Personal Care, Government, Energy, Entertainment & Services
• Strength lies in problem solving, business requirements gathering and analysis, all phases of SDLC including change and people management.
• Involved in various projects involving SAP CRM, SAP ERP ECOMMERCE - Internet Sales Application B2B, B2C, ICSS, CIC, BillerDirect, TPM, IPC, SAP HCM, SAP R2 R3 R4 / ECC development, CRM Middleware Integration and IDOC/ALE management
• Actively involved in various phases of implementation including requirements gathering, writing functional/technical specifications, development, unit and integration testing, go-live and production support
• Conscientious and thorough individual who is responsive to users with excellent interpersonal and communication skills with ability to work both as an individual and in a group and to learn and adapt quickly to the environment
• Strong focus on project success and client satisfaction.
  

Specialties

• SAP CRM Sales and Service
• SAP ERP/CRM Web Channel
• SAP FSCM - Biller Direct (EIPP)
• SAP CRM Upgrade projects
• CRM Java and IPC development architecture and management
• SAP Enterprise Portal Administration and Configuration
• SAP NWDI Basis Setup and System Landscape Development Environments Setup
• SAP Solution Manager
• Full cycle SAP CRM Implementations using ASAP

Professional Experience:

SAP (Feb 2006 – June 2012)

SAP Versions: R2, R3, R4.6, R4.7, ECC 5.0 & ECC 6.0, NetWeaver 6.4, 7.0, 7.1, 7.3
Current Role: SAP CRM/ERP Ecommerce Architect

Responsibilities:

• Solution Architecture, Project planning, Resource management, and Mentoring the in-house teams
• Conducting Business Blueprint Workshops, recording and documenting customer and business specific requirements, creating the AS-IS and TO-BE documentation and preparing Process Design Documents and Functional Design Documents
• SAP Web channel E-Commerce implementations and development.
• Helped the customers build B2B, B2C sales platforms with SAP ECC & SAP CRM
• Designed and Managed the complex Java development enhancement projects and set up IPC environment for handling Pricing functionality
• Configured Base customizations related to Master Data set up of Business Partners, Organizational Management, Partner Processing, Product Master, Product Catalogs, Web Shops, XCMs for all ecommerce applications
• Played a GO TO person role for all ecommerce UI and Backend Modifications Enhancements design and architecture.
• Configured and integrated Ecommerce User Management for self registration and Account management purposes of contact persons/internet users of customers, Customer Interaction Group agents with Super user privileges for ecommerce ISA Application.
• Configuring and Administering TREX for publishing web product catalogs and search enhancements
• Recommended Best Practices and performed basis set up of NWDI based System Landscape for ISA Web Channel Projects and configured appropriate and suitable scenario of development environment for customers
• As on need basis, applied SAP Notes in ABAP systems for missing or corrections in functionality, created SAP OSS messages requiring SAP customer service for issues and troubleshooting
• Implemented several BADI/BAPI enhancements in the CRM/ERP area for ecommerce projects. Developed good number of ABAP function modules for custom functionality
• SAP BillerDirect implementations and development.
• Helped the customers build functionality of presenting and processing bills online for business partners
• Helped customers enhance and customize standard functionality of BillerDirect
• Enhanced the Payments options of “Pay Now” and “Pay At Terms” for customers
• Enhanced the functionality for business partners to edit master data online.
• Enhanced features of sending email notification to all authorized users when a user pays an open invoice online and send email notification to all authorized users when a user cancels a pending payment online.
• Integrated the BillerDirect Application into Enterprise Portal and CRM
• Integrated User Management for managing different types of users such as Web users, Reference users, Pool users and configuring their authorizations and roles in master records of FI-AR/CA

• CRM Middleware
• Functioned as Interface expert in the R3/ECC-CRM Middleware technologies
• Configured and Mapped BDOCs related to Orders, Materials and Partners in R3 to CRM. Configured Initial and Delta loads of Customer’s data (CUSTOMER_MAIN, CUSTOMER_REL), Pricing conditions data from R3 to CRM in most ecommerce implementations. Monitored and Troubleshoot BDOCs.
• Configured and Developed Inbound and Outbound XIF MW Adaptors from SAP CRM to Non-SAP systems for Business Partners, Business Partner Relationships, Marketing Attributes, Target Groups, Promotions, Opportunities, Account Hierarchy, Products, Equipments, Product Segment, IBase, Territory Hierarchies, Delivery Status, ATP, Credit Rating etc.
• Enterprise Portal –
• User Administration, Content Administration, System Administration, System Java Support services.
• Developed dynamic enhancements for ABAP Function Modules for custom fields and validation for ESS-Personal Information-Addresses-Physical Work Location, Emergency address Screens
• Developed and Integrated Portal iViews, Portal User Mapping Roles for BI Reports
• Configured UWL in Portal Environment areas for the P2P Projects
• Created Portal iViews for standard SAP transactions, BI Reports, WDP Java & ABAP applications.
• Customized SAP Portal Login Page with the customer preferred branding image and integrating it with a WDP Java based broadcasting Announcement message Application for users to be aware of system downtimes and any other important message the corporate wants the share with the users
• Worked with enhancements and modifications for ESS Travel & Expenses application like adding custom fields of State, Business Purpose dropdowns etc. Applied several SAP OSS notes where required for ABAP Function Modules.
• Worked on several WDP changes on ESS Emergency Address & Benefits Applications, modifying required fields requirements on the Portal screens etc.
• Worked on changing several textview elements, labels, displaying custom error messages when validation fails on UI screens for ESS, MSS and custom WDP Java applications.
• Worked on enhancements for ECM WebDynpro application, adding new custom fields for existing planning screens, configuring new data views for new comp plans, defining columns, column headers, column groups in OADP settings in SPRO
• Modified MSS Compensation Info Salary Data view screens for Hourly/Salaried employees on the WebDynpro Screens. Added new Z model object for the custom RFC call to the WebDynpro Component and made necessary changes to the context and data binding for component controllers and view controllers
• Gathered and analyzed end user requirements and produced technical documentation for new development tasks and production fix issues.
• Interacted closely with client and management throughout the blue print, development, testing, and go-live phases.

J2EE Experience (Jun 2000 – Jan 2006):

Strong work experience in wide range of diverse fields like Pharmacy (Daiichi Sankyo), Banking (First Horizon), Entertainment (Harrah’s Entertainment), Services (FedEx), Government, Health (CSC-NYState Dept of Health), Nuclear Power (TVA), Utilities (New York IndependentSystemOperator), Corporate (General Electric), and Paper Industries (International Paper)

Duties & Responsibilities:

• Conducted Business and Technical Design Review Sessions.
• Designed, Developed, and documented the web Interface of the applications.
• Developed RPC Model Based SOAP Requests for invoking Web Services for Credit Card and ACH Payments.
• Developed WSDL templates for SOAP Request and Response Objects.
• Designed the use cases, class diagrams, action flow diagrams, sequence & collaborative diagrams using UML Technology.
• Developed Java Servlets, JSPs Java Beans for database connectivity of Java objects.
• Developed Database Stored Procedures & business logic for performing the retrieval and updating of data on the web tables.
• Coded JavaScript for front-end validation of the presentation layer.
• Tasked the responsibility of conducting weekly team meetings to check with the development and fixing the bugs that came up during the Testing and Stabilization periods.
• Configured and Setup Rational Clear Case for Software Change Management.
• Lead the Development, Acceptance and Production Promotion activities to the Application Servers

Business Functional Experience (Jun 1997 – Jun 2000):

Employers: Confidential,June 1997 - June 2000

Karnataka, India

• Worked in the Role of South Zone Manager for Andhra Pradesh, Tamil Nadu, Karnataka, Kerala and Maharashtra states, India and worked in diverse business functional areas like
• Collaborated with Leaders, Directors, and Managers at corporate and at plant levels to understand the Monthly and Yearly sales plans and projections for the end product to determine our packaging supplies requirements and plan accordingly for material requirements.
• Job involved working closely with our internal Production planning teams and Scheduling teams to relay the appropriate break up of our requirements and execute our Manufacturing plans
• Involved in planning for logistics and scheduling the transportation plans of shipping by different trucks, rail containers and for meeting the expected requested delivery date requirements and expectations set by our clients
• Participating in random quality and inspection checks for the packaging material supplies going in to different warehouses of the client plant locations
• Managing stocks in different warehouses to optimum levels as per plans and transfer to different locations for Ad-Hoc requirements
• Collaborated and partnered with the key decision makers in Purchasing and Procuring departments’ to understand and learn about the allocation plans of Material requirements and learn about our Competitors
• Big responsibility included checking and following up with Finance on Accounts Receivables and making sure payments were collected on time
• Associated and worked with Global MNC Clients like Coca Cola, Pepsi, UB Group, Reckitt Benckiser (India) Ltd, Hindustan UniLever Limited, Glaxo SmithKline, Marico Foods etc in this position.
• Played a pivotal role in driving the business initiatives for implementing Oracle ERP Software for Metal Closures. Collaborated and coordinated with the Oracle ERP IT teams to relay the business drivers and help them understand the business requirements of each business functions of the organization and convert them to use cases.

Education:

• Post Graduate Diploma in M.I.S & Computer Applications