Summary:

• Over 20 years of total IT and Industry experience with over 7 years of SAP R/3 CS, SM and SD consulting experience
• Performed number of SAP project implementation roles (analyst, configuration, upgrade consultant, production support and testing consultant)
• Implemented 2 full life cycle with 3 production support
• Very strong SAP-SM/CS with cross-functional integration expertise in SD,MM, PP and FI/CO modules
• Expert on Training power users in CS processing, delivery and billing.
• Expertise on Post Implementation support for Quote to cash (SD)
• Hands on experience on in sales order processing, customer master, pricing, delivery processing, partner functions, Shipping & Transportation, invoice verification, billing, and credit management.
• Knowledge of Pricing Procedure, Revenue Recognition and Service order Costing
• Strong understanding of the SM/SD/CS module\'s integration points to the, MM/WM and FI/CO modules.
• Expertise on Change Management procedures and handling Change Request Procedures.
• BPR (Business Process Reengineering) expertise and expertise in establishing BPP (Business Process Procedures). Hands on experience on ASAP BPP.
• Hands on expertise in developing functional specification and design documents to RICEF.
• Hands on experience in process flow documentation, gap analysis plans, change management and training documentation
• Conducted training business process owners, power users and end users
• Ability to lead teams in cross functional environment
• More focus on customer service and client relations. Good inter-personal skills.

• SAP Business one Change Management Course
• Various SAP R/3 and Business one courses
• SAP CRM Training:
• Master Data/Basic Functions, Marketing/Sales, Service, Customer Interaction Center

Professional Experience:

Client: Confidential
Role: Sr. CS/SM Consultant June 2012-Present

• Review of current business processes to understand project scope
• Work with different tracks to provide conceptual design of SM
• Finalize SAP design and review same with global teams
• Present finalized design along with cross-functional teams
• SM functionality to be implemented included, serial numbers, equipment’s( on loan and rent), notifications, task lists, debit and credit memo requests, outbound and return sales orders, service contracts, third party and in-house repairs etc.

CSC
Client: Confidential
Role: Sr. CS/SM Lead Dec 2011 April 2012

• Global rollout project using a global template
• Worked with business owners to build functional scope for full implementation project.
• Implemented using SAP Best Practices for IM& C
• Solely responsible for setting up the entire configuration for service notifications, service orders, sales orders, Resource Related Billing.
• Responsible for Depot repair, time and material process, fixed price billing and Warranty Processing
• Worked along SD OTC team to help with SD Pricing, rebates
• Completed all the configuration for process flow

Tek systems July 2011 to October 2011
Client: Confidential
Role: SAP (4.6C) production support

• Supported the user community on issues coming up on a daily basis in SD, MM, PP modules
• Maintained Material and Customer Master
• Set up on-going Sales promotions, rebates, sales orders, transportation, shipping.
• Supported production orders, Bills of Materials

Titan Consulting
Client: Confidential

• Prepared functional specifications for system enhancements, sales order output and invoice output
• Customized client specific reports by combining 3 reports (IW58, IW64 and IW68)
• Developed functional specifications and worked with the technical team
• Created a new notification type and quote process for repair orders
• Created new additional Post Payment Field to enhancement tab in Service order
• Made Configuration changes in Service notifications, Service Orders, Customer repair orders and resource related billing.
• Customized the repair process and its stage & action for Return material Authorization (RMA) process for customer returns and repairs to suit client business process.
• Configured resource related billing Dynamic item Process Profile (DIP) to take care of separate pricing at component level and to bill its affiliates for repair.
• Implemented enhancements like custom fields on the SM order, Maintenance items etc. to meet the client’s business requirements.

K2 Partnering Solutions 
Client: Confidential

Responsibilities:

SM Consultant

• Worked on defining and customizing Service Notifications, Repair Sales Orders and Service Orders
• Configured core business processes of SM module based on SAP recommended Best Practices, for Service Notifications, Repair Orders, Service Orders, Resource Related Billing, Warranties,
• Service Contracts and other Service related master data.
• Customized Warranties and defined Warranty Counters as per the client requirement.
• Defined various task lists and assigned them to different work centers for use in service work planning, operations and maintenance items.
• Configured Dynamic Item Processing Profile (DIP) also known as Resource Related Billing for Quotation and Billing Requests, for both in-house and field service billing and quotation process.
• Worked with team lead in configuring service related Revenue Recognition
• 2011 Go-Live support for the North America business unit

SAP SM Training

• Took the initiative to train more than 120 users( field service personnel, Super users, Managers)
• Selected as SM Training lead during the end of the Realization phase of the SAP project
• Set-up training classes with the training manager to provide two (2) classes each day for the month of January before the go-live
• Trained business users and end users in Creating Service Notifications, Service Orders, and Sales orders.
• Trained users in Creating Service Contracts, Warranties, Resource Related Billing and Fixed Price Billing and rebate processing
• Developed UAT test scripts for Customer Service Module
• Developed BPP scripts for CS module.

Client: Confidential CT June 10 to Sept 10
Role: SAP SD/ECC 6.0- Solution specialist

Responsibilities:

• As a SD (Sales and Distribution) consultant, provided consulting services to a large power service and manufacturing firm, on a SAP Enterprise 6.0 environment with the active modules of FI/CO, SD, PS, MM, HR and PP (Production Planning).
• Conducted blueprinting workshops along with the project systems team for 2 sites in the United States.
• Documented and identified the gaps in the existing SAP solution, which was live in more than a hundred sites around the world.
• Provided support for business process changes, including documentation of the as-Is and To-Be business processes.
• Worked with the team to support configuring Revenue Recognition(Milestone Billing with Project systems)
• Conducted workshops to train Key users in Creating Quotation, Sales Order, Billing, Milestone Billing, and Resource related and Delivery related Billing.

Client: Confidential, MN
Role: SAP SM/CS/ECC 6.0 Production support Oct 09 to Feb 10

Responsibilities:

• Created test scenarios for standard orders (taxable and tax exempt)
• Set up Partner roles, material master and product hierarchies
• Conducted workshops to run some business processes such as Editing the Service Order
• Responsible for the configurations setting for Processing and confirming the Service Order
• Trained business users on Technically Completing the Service Order
• Delivering the Repaired Piece of Equipment
• Training on Creating the Billing Request to business users
• Developed BPP test scripts for Sales Distribution module

Client: Confidential,MS
Role: SAP SD/SM/CS/ECC 6.0 Functional Analyst July 08 to February 09

Responsibilities:

• Functional Analyst for SD/SM/CS modules.
• Worked with users to gather requirements to understand current state and create functional scope and business processes for future state.
• Assisting End users in SD repair order and Creating the Service Notification and the Repair request
• Customization for SD pricing conditions, condition table and SD pricing procedures
• Configuration of Organization Hierarchy to streamlined sales org hierarchy for a diverse, global environment.
• Set up Partner roles, material master and product hierarchies
• Configuration of Order processing by performing configuration for multiple order types such as standard, drop ship, consignment and inter company transfers.
• Set up item categories ,prices, discounts, rebates, commissions and access sequences
• Configuration on Picking, packing , handling units and serialization
• Configuration of credit memo requests, debit memo requests, SIS and integration to BI, MM, PP, FI, Controlling.
• Performed design and configuration on 3rd party order process, inter company sales and GTS
• Assistance in BPP for OTC, STC and QTC business scenarios, work instruction and test scripts
• Execution assistance in Posting the Goods Receipt of the Piece of Equipment to be Repaired
• Performed process check on Processing the Technical Check
• Provided training on Displaying the Repair request and the Service Order
• Conducted workshops to run some business processes such as Editing the Service Order
• Responsible for the configurations setting for Processing and confirming the Service Order
• Trained business users on Technically Completing the Service Order
• Delivering the Repaired Piece of Equipment
• Training on Creating the Billing Request to business users
• Performed configuration changes for Invoicing the Repair request
• Settling and Completing the Service Order
• Analyzing the Result of the Repair request
• Configuration of service order processing, service notifications, Service Orders, Customer repair orders and resource related billing.
• Created work center Master data and records
• Provided SAP Solution for after-market support and performed configuration for maintenance planning and scheduling, repairable inventory forecasting and planning, field services, and turn-around time reduction
• Managed incoming service and support requests as a part of aftermarket support
• Identified relevant warranties and service contracts
• Performed resource planning for resolving service issues

Client: Confidential,IN April 07 to May 08
Role: SAP SD/SM/ECC 4.7 Functional consultant

Responsibilities:

• Functional Analyst for SAP SD/SM Implementation.
• Worked with business owners to build functional scope for full implementation project.
• Developed blueprint document for SM and got it signed by the business owner.
• Design and configuration of service order processing, service notifications, resource billing
• Developed test scenarios for validation.
• Co-Coordinated user training.
• Defined customer repair order types and performed assignments
• Provided solutions to third party billing devices such as PDA and hand held devices
• Configured sales document types inquiry, quotation, order, Shipping, Transportation and labeling
• Responsible for the Configuration of 3 way match for GR based invoice verification
• Developed custom movement types in Inventory management
• Prepared functional specifications to RICEF objects
• Built templates for master data loads , info-records, vendor master, conditions, output messages
• Assisted in developing BPP and integration test scripts
• Configured custom classes, configurable profiles, object dependencies and custom characteristics for class type 200, 300.
• Configured pricing conditions and pricing procedures for variant products
• Work with the user to create characteristics, classification and dependency logic for variant configuration.
• Involved in unit testing, integration testing, regression testing, user training and documentation
• Configured, tested, and migrated master data for sales and distribution and participated in Data Conversion.
• Troubleshoot the problems, identify OSS Notes and apply OSS Notes