SUMMARY:

SAP Plant Maintenance Trainer Consultant provides training knowledge within SAP ECC system in Supply Chain Management organizations. Over ten years’ experience includes full life cycles during implementation, training, and go - live production support. Collaborate with business units and stakeholders to elicit requirements and translate them into business requirements.

SOFTWARE COMPETENCES:

• SAP Plant Maintenance, Material Master Data, Inventory Management, Sales & Distribution, Logistics Execution, Warehouse Management, Production Planning, SAP Data Transfer LSMW, SAP Data Dictionary, STMS Transport Management, Oracle Purchasing.Microsoft Office XP, MS Excel, MS Word, Microsoft Outlook Email, MS SharePoint, HP Quality Center 10.0, Remedy Call Tracking system
• Oracle On Demand UPK, Camtasia, Adobe Captivate software, Confidential U-Perform

PROFESSIONAL EXPERIENCE:

SAP Trainer Consultant

Confidential, Downers Grove, IL

Responsibilities:

• Analyze SAP CRM/SD, Inventory Management, and MRP training needs and design training and performance support documents.
• Confirm CRM business process designs and analyze changes to existing roles.
• Build and test the training or performance support products for the Tollway application.
• Gather business requirement information affected by change management processes.
• Attend customer service training meetings held at UIC location.
• Write job role, job design, and team design documentations.
• Create the training participant guide and user participant guides.
• Develop and pilot training documents for Train the Trainer

SAP Trainer Consultant

Confidential, Harrisburg, Pennsylvania

Responsibilities:

• Develop Confidential e-Learning Plant Maintenance Overview, Navigation, for Confidential Tollway project.
• Design, develop, write and edit instructor lead e-Learning courses within Confidential u-perform tool
• Create SAP Plant Maintenance course training documentation for Train the Trainer.
• Provide updates to Plant Maintenance process PowerPoint slides.
• Write business process procedures, training exercises, knowledge check and quick reference job aides.
• Upload e-Learning courses to Confidential Tollway web portal.

SAP Trainer Consultant

Confidential, Walnut Creek, CA

Responsibilities:

• Plan, design, develop, organize, write and edit instructor lead training documentation.
• Met with functional subject matter experts to capture Confidential business requirements.
• Create and develop course outlines, business process procedures, training exercises, and job aids for SAP Plant Maintenance orders, Inventory Management, MRP, Work Orders, Notifications, Equipment List and Task Lists, and Schedule Maintenance Plans.
• Obtain business client senior management sign offs of course materials and training agenda.
• Test training client after transports were uploaded with configuration changes.
• Test training client Purchase Orders to include changes added for adding tax codes for each state.
• Provide SAP application knowledge and industry best practice process.
• Coordinate training course materials and logistics with change management team.
• Develop knowledge learning checks and Q&A for training delivery sessions.
• Travel to multiple Confidential sites to delivery classroom training.

SAP Trainer Consultant

Confidential, Houston, TX

Responsibilities:

• Attend Confidential weekly development team meetings to capture business requirements during realization phase of SDLC project.
• Create and develop functional unit, integration, system, regression, and UAT test scenarios.
• Participate in startup activities to conduct testing plans for Plant Maintenance functionality.
• Create test scripts include requisitions, purchase orders, and goods receipts for Plant Maintenance orders.
• Create test scenarios Maintenance Plans, Work Orders, Notifications, Equipment and Task Lists.
• Participate in the business team workshops to demonstrate SAP Plant Maintenance business transactions.
• Developed detailed test scripts for functional areas within Plant Maintenance module.
• Implement processes and templates in support of different testing phases.
• Manage full cycle process for recording test discrepancies and communicate the findings.
• Provide weekly testing status progress to project management team lead
• Attend weekly defects tracking meeting with technical team and business analysts
• Measure and monitor progress during each test phase to ensure application is tested and validated.

SAP Trainer Consultant

Confidential, Deerfield, IL

Responsibilities:

• Coordinate global SAP Sales & Distribution business process training scenarios processes.
• Enhance existing website to show videos and learning activities and tools working with the application team.
• Develop training and tutorial videos of SAP SD business processes in a test system environment to provide supplemental learning tools to both IT and business end-users
• Create Accounts Receivable/Customer Master/ Credit Management Reports.
• Run BW Sales and Distribution reports.
• Perform hands-on screen capture and audio recordings of SAP Sales and Distribution business processes. Deliver hands-on training to IT and Business audience on how to use recording software Techsmith Camtasia.
• Edit and perform post production video options to create professional looking SAP training videos.

SAP Trainer Consultant

Confidential, Waukegan, IL

Responsibilities:

• Participate in daily change management meetings with SAP development team to review and discuss process documentation.
• Attend daily build SAP Plant Maintenance process documentation including transaction and process flows for SAP Process Design Development documents.
• Analyze the requirements and including transaction process flows using MS Visio.
• Review and validate Plant Maintenance requisitions, purchase orders, approval, goods receipts and financial accounting processes with the SAP Plant Maintenance business leads for customer sign off review.
• Write the desktop procedures in the area of SAP Plant Maintenance with Integration with SAP FICO

Software Engineer/Trainer

Confidential, Chicago, IL

Responsibilities:

• Deliver, install, discover and test Gold Client software application products and services in the U.S.
• Provide Gold Client user training in a classroom and one-an-one setting within MM, SD, WM, PP, PM, FI, CO, and HR modules.
• Provide maintenance and Cisco WebEx support to Gold Client customers of Gold Client software.
• Worked closely with Product Manager to organize and document delivery and support efforts via Salesforce application.
• Provide client application with onsite client and remote consulting services related to Gold Client software
• Responsibilities include troubleshooting issues with SAP Transport Management System.
• Perform project management skills such as create timelines, achieve milestones, and discover application process and resolve issues.

SAP Consultant

Confidential, Chicago, IL

Responsibilities:

• Attend weekly group meetings and workshops with the technical team to understand client business process.
• Conduct testing within HP Quality Center application software and capture and log defects.
• Attend weekly defects tracking meetings to execute re-testing and provide testing results.
• Perform SAP Plant Maintenance process mappings definition and verification of job roles and training and coach materials.
• Create test scenarios for Maintenance Work Orders, Task Lists, Notifications, Equipment List, and Schedule Maintenance Plans, and Create Service Notifications.
• Support accounts payable department posting vendor invoice payments.
• Responsible for ongoing performance improvements to ensure manual and automated processes are fit for purpose and deliver business benefits.
• Responsible for working with delivery and deployment teams achieve process update and results.
• Validate end to end processes within SAP Plant Maintenance group internal processes.

SAP Trainer Lead

Confidential, Houston, TX

Responsibilities:

• Trained corporate and plant purchasing group and warehouse end users in support of change management for new tools and processes.
• Conduct training and knowledge transfer of SAP Procurement transactional functionality to plant supervisors and key users.
• Travel to TPI Plant sites to conduct data analysis of Procurement operations at the plant offices.
• Build and maintain training documentation for new purchasing processes to meet global and regional TPI standards.
• Extract data from SAP to analyze procurement operation transactional data at each plant site.
• Conduct training and knowledge transfer of SAP Procurement transactional functionality to plant supervisors and key users.
• Travel to TPI Plant sites to conduct data analysis of Procurement operations at the plant offices.
• Build and maintain training documentation for new purchasing processes to meet global and regional TPI standards.
• Investigate and resolve incidents reported by end users and transactional buyers.

SAP Trainer Consultant

Confidential, Pasadena, CA

Responsibilities:

• Deliver classroom SAP ECC Plant Maintenance training for Train the Trainers business team.
• Review training videos and validate SAP Plant Maintenance simulations for super users to validate Harman Professional business process scenarios.
• Created and deployed web based training power point slides, instructor guides, participant guides, job aids, outlines, and course topics.

SAP Trainer

Confidential, Jackson, MI

Responsibilities:

• Create end user training documentation to support enhancement of development object and transactions.
• Functional team support includes Inventory Management, Quality Management, Purchasing, Material Master Data, Plant Maintenance and Warehouse Management and RFID production support issues.
• Trouble and analyze system issues to determine root cause of the problems and provide solutions.
• Perform supply chain objects testing SAP to ensure SAP Supply Chain objects are configured accurately and data remains accessible.
• Configure, maintain, and trouble shoot business processes in support of the SAP Utility ERP
• Set up HP Quality Center test plans and test data to test configuration changes for Purchasing and Inventory Management transactions.

SAP Consultant

Confidential, Houston, Texas

Responsibilities:

• Attend weekly group meetings with the technical team during business blueprint phase and discuss SAP Procure To Pay business processes.
• Validate functional specification are consistent with the PSCM business solution.
• Met with PSCM team leads to validate business process flows.
• Verify job roles within PSCM Purchase To Pay/Plant Maintenance/Maximo business scope are approved during project implementation.
• Develop and execute test plans and scenarios during integration testing, customer acceptance and unit testing project phase.
• Develop test script of vendor invoice verification payment to include tax codes and shipping costs.
• Create defects and tracked defects thru resolution and re-test.
• Perform re-test scenarios after defect has been fixed and provide test result follow up to configuration team
• Provide system testing and training documentation of business processes.
• Run HP Quality Center daily open defects report to ensure defects have been resolved.
• Summarize integration test results conducted based on business customer requirements.
• Attend daily open defect tracking meetings and resolve transactional data issues.

SAP Instructional Designer/Trainer

Confidential

Responsibilities:

• Attend application development meetings during the blueprint phase of software development lifecycle project to capture business requirements.
• Super user single point-of-contact providing production support and documenting business application issues within incident call tracking system, Remedy, to IT technical team located in India.
• Perform on site end user training to purchasing department users and warehouse material handlers on Psion RFID Hand Held bar coding terminals Warehouse Management transactions during go-live and stabilization support.
• Conduct security analysis role assignments within corporate and plant business units for SAP security access.
• Provide system support of SAP MM, WM, SD, PM, PP and RFID terminals business applications.
• Provide development online training materials and curriculum in Materials Management/P2P, Material Master Data, Sales & Distribution/Customer Service, Production Planning, Plant Maintenance, Inventory Management, Warehouse Management /RFID for end users and rolled out web based course training in USA.
• Develop and deliver Oracle On-Demand UPK outlines and SOP procedures within Material Management /Procure To Payment, Inventory Management, Production Planning, Plant Maintenance, Warehouse Management/RFID and business processes.
• Designed business processes lab exercises and training documentation for Plant Maintenance Orders, Notifications, Equipment List and Task Lists, Schedule Maintenance Plans, Customer Service Notifications, Requisitions, Purchase Orders, and Goods Receipts.
• Develop training presentation business processes including role based transactional training scripts.
• Created and deployed web based training, job aids, outlines, and standard operating procedures based on departmental business processes.
• Developed online customer feedback survey and compiled results.
• Developed and perform mass uploads via SAP Legacy System Management Workbench data objects.