Summary
Proficient technology professional experienced in maintaining and enhancing enterprise applications. Expert in gathering, analyzing and defining business and functional requirements;; leading data-modeling and process-mapping initiatives; and designing/re-engineering processes, workflows and technology solutions for CRM and other applications. Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, and workplace productivity.

Professional Experience

Confidential,
CRM Consultant (MS Dynamics) 2011-2012

Key Responsibilities:

• Assessed and analyses business strategy, business requirements, current state environment and technology choices to evaluate solution alternatives that meet business sponsor needs.
• Defined end to end technical solutions that take into account the enterprise architecture strategies, current

state environment and constraints. Analyzed the viability of the solution to meet program timeline, budget and
quality.

• Provided critical thinking, technical leadership to the program right from the idea creation stage.
• Worked with Program Managers, Group Managers and assists in the development of the program roadmap.
• Developed and presented solution alternatives along with recommendations to executives and senior

management.

• Worked with technical systems specialist, business systems specialists from the impacted application groups/3rd

parties to understand the current state and constraints for defining the future state architecture & the
interfaces.

• Worked with Data Architecture, Security Architecture and Infrastructure SMEs to ensure that all aspects of the

solution architecture are defined and elaborated.

• Presented program solution architecture at the Architecture review board.
• Provided input, guidance and direction for the development of project level solution architecture.
• Reviewed project level architectures and details designs in order to ensure compliance with the program level

Solution architecture.

• Facilitated small to large group meetings for reviewing technical architecture, decision making and problem

solving.

• Prepared and delivered presentations to business and technology partners and senior management/executives.
• Facilitate end-user support providing direction, documentation and knowledge sharing.
• Perform extensive testing to ensure development conforms to the functional design specifications and plan for production execution.
• Maintaining data cleaning/scrubbing based on approved workflows & business policies.
• Create a full training program and conduct end-user training at all office locations.
• Creating and update reports within Dynamics CRM based on end-user requests.

Confidential,

Sr. Systems Analyst (Salesforce.com & SharePoint)

2011

Systems Analyst(Salesforce.com)

2009 - 2011

Advanced to senior systems analyst role to administer application users and data, conduct training and drive use, and create and manage ad hoc reports and executive dashboards. Added value to the application, responsible for managing small and large scale customizations, development and integration projects, and process improvements from beginning to end.
Key Responsibilities:

• Managed administration tasks such as creating accounts and profiles, defining data alignments, maintaining pick list values, etc.
• Maintained and created workflows
• Interpreted and documented complex requirements from the business user community
• Analyzed current processes, suggested improvements and participated in design and programming of new functionality within the application
• Partnered with the Business Analysts and/or Project Manager to manage the overall design processes
• Developed and ensured that technical milestones set forth in the project plan are achievable and met
• Constantly monitored the process of software configuration/development/testing to assure a quality deliverable with minimal defects
• Prepared design documentation that reflected the technical integrity and overall robustness of the design
• Researched technical research requests and other issues raised throughout all phases of client projects
• Aggressively identified, managed, and escalated changes to project scope. Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, process and bottlenecks); developed functional specifications for IT group.
• Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.

Confidential,san antonio, tx

2007 to 2009

Business Analyst
Provided object-oriented analysis/design, coding and testing of company’s proprietary hospital management software application. Defined, wrote and managed requirements for a major section of this application.
Key Responsibilities:

• Worked with project manager, two developers, and health center project sponsor to ensure application designs met their business requirements.
• Created scope and task specifications.
• Assembled sample data set synchronized from main database.
• Performed data and trend analysis.
• Performed quality assurance tests for interface design enhancements and data set results from new queries and reports.
• Communicated effectively, both verbally and in writing, to both technical and non-technical team members.
• Conducted end user beta demonstrations and training on application using online collaboration tools (LiveMeeting).
• Assisted project manager with project schedule, timeline and task deliverables.

Confidential,omaha, ne

2001 to 2003

Academic Advisor

Key Responsibilities:

• Provided academic advising services to new, continuing, and prospective students including general college information, program and degree requirements, program admission, class scheduling and registration procedures.
• Developed and maintain tracking system to document student participation
• Planned and implemented workshops and services that respond to the needs of students
• Communicated the importance of making informed and responsible decisions, setting realistic goals and determining life management skills to meet present and future obstacles
• Ability to work with culturally and ethnically diverse populations
• Developed metrics for evaluation of student learning outcomes
• Acted as liaison for faculty, coordinators, and students for scheduling and grade reporting. Interpret and implement policies and procedures related to the university curriculum and responsible for compiling and insuring accuracy of student permanent records
• Worked with marketing staff members as a team to plan and present campus activities to enhance recruiting and admissions
• Worked with the IT department in configuring CRM application for the department of Advising