SUMMARY:

• An IT analyst with +21 years of experience performing functional and performance testing of SAP and WEB applications and providing 24/7 production support of those applications.
• Proficient at providing security production support and understands ISO 27001, GDPR, and HIPAA regulations.
• Experienced in implementing production applications under the Agile Scrum and Waterfall Development Methodologies and has an expertise using TAO, Confidential Loadrunner, UFT, and Confidential ALM.

COMPUTER SKILLS:

SAP/ERP: Confidential 4.0 & 4.1, BW 7.2, SAP ECC 6.0 EH7, SAP R/3 4.6C, SAP APO 4.1, 5.0 & 7.0, SAP CRM 7.2, SAP R/3 HR 4.7, SAP ESS/MSS, SAP GRC 5.3, SOLMAN 7.2 SP16 Administration, Configured and Deployed SAPGUI Installation Server - Includes functional & performance testing for modules MRP, WM, SD, PP/MM, FI/CO, MDM, HR ESS, CRM, detailed Order-to-Cash scenarios

SAP & Genernal Security: Confidential 4.1 Security Lead, BW7.2 Analysis Authorization, OSS ID Admin, ECC 6.0 Security Admin, SAP GRC 5.3 CUP and RAR for ECC 6.0 and SCM 7.0, SAP GRC Upgrade to 10.1 CUP and RAR for ECC 6.0 and SCM 7.0, ISO 27001, ISO 9001, GDPR, HIPAA regulations

Testing Tools & Methodologies: Confidential LoadRunner versions 6.0, 6.5, 7.02, 7.51, 8.0, 8.14, 9.52, 11.0, 11.52, 12.02, 12.55 (SAPGUI & SAPWEB Protocols), Unified Functional Test 12.02, ALM (Quality Center) 9.2, 11.52, 12.21 Admin, SAP TAO 1.0 with QC 9.2, SAP TAO 3.0.6.1 with ALM 12.21, JAMO M-eux Test 5.2.4171 for Android Devices, Sprint Reviews under Scrum Agile Software Development Model, Testing under SOX, HIPAA and 21 CFR Part 21 regulations, Waterfall Development Model (SAP’s ASAP Methodology)

Operating Systems: Windows Server 2012, UNIX ( Confidential /UX 11.0, AIX 5.1 & 5.2 VI Editor), LEGACY (MVS, OS/390 r4 - z/OS r1.2), VM, USS (UNIX System Services using ISPF Editor) for Mainframe, z/OS r1.4, JES2

Defect Management: SalesForce, Confidential ALM, ServiceNow, Remedy, Clarify

PROFESSIONAL EXPERIENCE:

Senior Global Confidential Consultant (SAP S/4 HANA, Loadrunner & TAO Specialist)

Confidential

Responsibilities:

• Using SalesForce, provide global service support for clients in any time zone based upon agreed SLA response times and according to ISO 9001, ISO 27001 and GDPR security processes.
• Use Loadrunner 12.55 for performance testing and provide any support for out-of- licensed SAP clients.
• Use security experience to provide SAP and Confidential tools support on clients’ environment.

Sr. SAP S/4HANA QA Analyst

Confidential

Responsibilities:

• Used SAP TAO 3.0.6.1 and Confidential ALM 12.21 to write over 90 order-to-cash scenarios for all ECC 6.0 order types in the ECC 6.0 EHP7 S/4HANA system (SAP GUI 7.40 Patch 12 HF 1). Scenarios were for Confidential (Direct Store Delivery) and Warehouse order types.
• Performed the TDADMIN role in several ALM 12.21 projects including performed configuration changes to the Defects module to hide fields and make certain fields mandatory.
• Used Loadrunner 12.53 and 12.55 to write load tests for the SAP CRM TPM application.
• Tested and analyzed the SAP AIF (Application Interfaces Framework) add-on to run interfaces into and out of ECC 6.0. This included uploading files and reviewing the process through the AIF cockpit.
• Participated in several Sprint Reviews under the Scrum Agile Software Development Model. Sprints normally ran anywhere from 3 to 5 weeks and were for deployment of software to the Andriod Hand-held devices that performed deliveries from bakeries directly to stores ( Confidential - Direct Store Delivery).
• Ran ST12 and ST05 SQL traces to reveal a performance issue related to the type-ahead feature in SAP. The issue caused 56 million columns in our view to combine on a periodic and intermittent basis.
• Experienced with securing client information under ISO 27001 and GDPR regulations.
• Used Zavanta 7.3 to write detailed documentation for several IT processes including installed of SAP TAO 3.0.6 and its integration with Confidential ALM 12.21 and UFT 12.02 (Used the IE TruClient protocol).

GED Instructor

Confidential, Atlanta, GA

Responsibilities:

• In the Adult Education Department, teach students how to earn their GED by teaching math skills including Algebra as well as English concepts and testing techniques.
• Locations include teaching at Confidential, The Gateway Homeless and the Atlanta Jail Detention Centers.

SAP Functional & Technical Analyst (Includes SAP Security Admin)

Confidential, Atlanta, Georgia

Responsibilities:

• Provided daily functional support for SAP ECC 6.0 by cases submitted by end users through Clarify, Remedy and ServiceNow. The support provided was 85% WM, SD and security issues as well transports that moved with non-zero return codes.
• Provided functional support for projects related to support (SPs) and enhancement packages (EHPs). Also, supported other initiatives related to projects such as DB upgrades, OS patches and SAP kernel patches/upgrades under the ASAP Development Model.
• Specifically used tcodes such as LM61, Z4RF7, and SE38 to work within the WM processes. Also, setup users through LM01 to use RFID devices on forklifts in the warehouses.
• Team led all functional tests using UFT 11.50 & QC 9.2, SAP TAO 3.02, to automate 40 end-to-end scenarios which include a minimum of 110 transaction codes. Processes included Hire-to-Fire, Make-to-Stock, Make-to-Order and Order-to-Cash. Functional tests included tcodes from the following SAP modules: MRP, MM, WM, PP, SD, FI/CO and HR ESS.
• Installed and configured ORETC’s LEO for load optimization. Tasks include SAP GUI configuration, services creation for LEO processes, and installing various DLL optimizers specifically for SD (VA01, VA02).
• Used SAP GRC’s 5.3 and 10.1 CUP and RAR modules, provision users and create, terminate & remediate roles.
• Architect and continued support for Confidential 4.1 SP3 and SP5 folder structure and access levels.
• Was responsible for SAP security for all SAP systems (Includes analyzing and changing authorization objects, unlocking/locking users, and making SAP role changes where necessary through transports). Systems include ECC 6.0, SCM 4.1, BW 7.3, Portal 7.0, HR R/3 4.7, and MDM 5.5. (Includes “analysis authorizations” RSECADMIN for BW 7.0 and 7.2). Responsible for Confidential 4.1 and BW 7.2 security integration which includes AD (Active Directory groups to provision users into Confidential 4.1)
• Used Loadrunner 8.14, 9.0, 9.52, 11.0, 11.52 and 12.02, to lead all performance testing and tuning for all SAP systems (ECC 6.0, APO, Portal/MDM, BW 7.31, Confidential 4.1, and HR ESS/MSS). Maintain over 155 LR scripts for various SAP systems. Includes TAO/tcode scripts for MRP, MM, WM, PP, SD, FI/CO, HR ESS and CRM.
• Wrote the document for the SCCM installations of the SAP GUI, Ortec LEO and Open Text.

Senior SAP Systems Analyst

Confidential, Atlanta, Georgia

Responsibilities:

• Upon request from Mercury (now Confidential ), presented a “how-to” performance test SAP at Mercury World 2006 to nearly 100 attendees.
• Used QTP 8.2 and Loadrunner 8.1 automate SAP R/3 4.6c business processes and WebShop flows.
• Maintained and supported the Confidential North America business SAP R/3 4.6c business process in the following modules: R/3 4.6C modules, FI, CO, MM, SD, CRM 5.0, and SCM 5.0. This includes production master data, procurement and logistics execution, order management including availability control, direct deliveries third, sales price maintenance, and invoicing, accounts payable, and accounts receivables.
• Team lead for testing SAP APO DP 5.0 in The Netherlands and Singapore.
• Test team lead for Confidential North America for SAP APO DP 5.0 installation and ECC 5.0 upgrade.
• Was responsible managing the relationship for service business content sent to Philips Global (Eindhoven) from various IBM systems.