SUMMARY:

• Working as a SAP CRM & C4C Consultant with experience in implementation, support and training in SAP C4C in Confidential
• Worked as a SAP Consultant with 3.2 years of experience in SAP CRM ABAP and C4C in Confidential
• W orked as Project coordinator with 2 year of experience in Confidential
• Delivered creative business solutions using best business practices.
• Experience in Understanding of the business areas and being proactive in providing quantitative and qualitative data to support business improvements.
• Experience to Leads system requirements definition process, oversees the system setup during implementation, and manages the team during implementation
• Rich Experience in SAP C4C, sales, service and marketing.
• Coordinating with client to ensure delivery.
• Experience in Creating and managing the project schedule, participating in performance standards discussions.
• Experience in handling SAP Cloud Project with third Party integration.
• Expertise in ABAP/C4C coaching and training to the team to improve their knowledge of reporting, analytics and business information.
• Experience in integration of C4C with Non SAP system
• Expertise in CRM WEB UI, workflow, PI based third party integration with SAP CRM C4C, Cloud interface design, creation and consumption of web services.
• Rich experience in creating ABAP reports along with smart forms and smart styles along with adobe forms.
• Experience in UI development using AET.

PROFESSIONAL EXPERIENCE:

Confidential

SAP C4C & CRM Technical Consultant

Responsibilities:

• Leads system requirements definition process, oversees the system setup during implementation, and manages the team during implementation.
• Created and managed the project schedule, participating in performance standards discussions.
• Coordinating with client to ensure delivery.
• Designed interactive solution specific screens.
• Consumed web service of custom BO and XBO.
• Created workflow to add restriction and achieve better functionality project specific.
• Created custom ODATA services of solution.
• Designed data source & Reports based on requirement.
• Worked on Code list restriction, Workflow to achieve out of box functionality.
• Created script files for custom action and events, forms and reports for data display.
• Enhanced standard business objects to enhance solution capability.
• Developed list modification, Modal Dialog form along with OVS functionality.
• Created Business roles, functional specification documents.
• Involvement in Project requirement discussion and prepared blueprinting documents.
• Developed a quality assurance process which include all processes and documents review in aspects of completeness and correctness.
• Deployed solution on Quality and Prod tenants.
• Created fields Using KUT and control visibility using KUT Rule.
• Created business extension fields in SDK .
• Created functional specification documents.
• Involvement in Project requirement discussion and prepared blueprinting documents.
• Handled data Migration task.
• Participated in the process that ensures all processes are covered by test scripts and there is end to end mapping between processes and test cases
• Created BCO, BCSET, BCVIEWS to extend functionality of code list
• Developed documentation that ensures a understanding of key business processes and functional specifications the system processes

Confidential

SAP CRM Technical Consultant

Responsibilities:

• Creating and managing the project schedule, participating in performance standards discussions.
• Coordinating with client to ensure delivery.
• Created navigation bar, work center, quick links project specific.
• Developed documentation that ensures a understanding of key business processes and functional specifications the system processes
• Creation of transaction launcher for ECC reports.
• Leads system requirements definition process, oversees the system setup during implementation, and manages the team during implementation.
• Worked on MDM/MDG.
• Developed documentation that ensures a understanding of key business processes and functional specifications the system processes
• Participated in the process that ensures all processes are covered by test scripts and there is end to end mapping between processes and test cases
• Created of ABAP reports for account and contact data.
• Enhanced of standard BSP component.
• Enhanced of standard BADI’s and FM.
• Created of Business roles for authorization perspective.
• Worked on data Migration using report Program - File upload Method.
• Worked on various CRM web UI requirements along with configuration for communication medium.

Confidential

SAP C4C Technical Consultant

Responsibilities:

• Creating and managing the project schedule, participating in performance standards discussions.
• Coordinating with client to ensure delivery.
• Created functional specification documents.
• Involvement in Project requirement discussion and prepared blueprinting documents.
• Created script files for custom action and events, forms and reports for data display.
• Enhanced standard business objects to enhance solution capability.
• Developed list modification form along with OVS functionality.
• Deployed solution on UAT and Prod tenants.
• Handled Data migration using Migration template.
• Created workflow to add restriction.
• Developed documentation that ensures a understanding of key business processes and functional specifications the system processes
• Created business configuration matrix.
• Created UI switch to extend functionality at business role level

Confidential

SAP C4C Technical Consultant

Responsibilities:

• Involved in integration design and solution.
• Handling client queries during requirement gathering phase
• Participation in Requirement Gathering discussion.
• Created functional specification documents.
• Participation in Blue printing discussion.
• Consumed web service of custom object.
• Created actions and validations for business object.
• Created WSDL for C4C customer specific solution in SOAP API.
• Created script files for custom action and events, forms and reports for data display.
• Enhanced standard business objects to enhance solution capability.
• Developed list modification form along with OVS functionality.
• Created model dialog for validation purpose.
• Worked on extended web service.
• Worked on business object extension events.

Confidential

SAP CRM Technical Consultant

Responsibilities:

• Involved in integration design and solution.
• Worked on custom BSP component enhancement along with enhancements spot on standard function module.
• Developed documentation that ensures a understanding of key business processes and functional specifications the system processes
• Created custom marketing attribute BADI to use attributes at campaign level.
• Created custom component for aggregate tracking and individual tracking at campaign level.
• Created FM and ABAP reports to replicate BP, account and contact data on non SAP system using web services.
• Created ABAP report for background job.

Confidential

SAP C4C Technical Consultant

Responsibilities:

• Developed list modification form along with custom OVS functionality
• Worked on modal dialog for validation purpose
• Created actions and worked on events for validations specific to business object.
• Upload data using XML file input for C4C customer specific solution.
• Created script files for custom action, forms and reports for data display.
• Developed forms using adobe life cycle designer.
• Developed documentation that ensures a understanding of key business processes and functional specifications the system processes
• Enhanced standard business objects to enhance solution capability.

Confidential

SAP C4C Technical Consultant

Responsibilities:

• Leads system requirements definition process, oversees the system setup during implementation, and manages the team during implementation.
• Designed interactive solution specific screens.
• Created code list restriction.
• Designed various reports - project specific.
• Created custom ODATA services
• Created actions and validations for business object.
• Created WSDL for C4C customer specific solution in SOAP API.
• Created script files for custom action, forms and reports for data display.
• Enhanced standard business objects to enhance solution capability.

Confidential

SAP CRM Technical Consultant.

Responsibilities:

• Worked on various CRM web UI requirements along with configuration for communication medium.
• Enhanced standard components and views to display tracking summary for campaign.
• Created ABAP reports along with BADI enhancement to use custom attribute.
• Created transformation to convert ABAP code into XML structure and vice versa.
• Created enhancement spot in standard FM for campaign execution.
• Fixed up WEB UI issues.
• Worked on MDM/MDG.
• Migrate CRM data to third party(Exact Target) using web services.

Confidential

SAP CRM Technical Consultant

Responsibilities:

• Created inbound and outbound plug for static navigation across components.
• Involvement in requirement gathering discussion
• Preparation of functional doc.
• Created custom message assignment component and embed it in standard marketing component.
• Provided interactive solution by enhancing WEB UI screen using AET.
• Created function module and report program for campaign tracking.
• Created ABAP report programs to download/upload data from local machine.
• Created function module to upload CSV file on FTP server.

Confidential

SAP CRM Technical Consultant

Responsibilities:

• Enhanced BADI to create service order in ECC corresponding to service request in CRM.
• Created and managed the project schedule, participating in performance standards discussions.
• Fetched calling hour’s data from ECC to CRM and developed a program for generation of call list of a customer for a particular day.
• Worked on MDM/MDG.
• Involved in technical design, documentation and code review Involved in understanding of the business requirements and specifications.
• Involved in SAP CRM UI development and performed technical testing.

Confidential

SAP CRM Technical Consultant

Responsibilities:

• Developed workflow to execute campaign automation model.
• Provided functionality of mass data campaign execution using TREX.
• Created custom component and embed it in standard component.
• Created ABAP reports for campaign automation tracking summary.
• Created report program to integrate SAP CRM survey with non SAP survey.
• Created custom report programs to consume third party web services and added new controls and hide existing controls in tiles for different scenarios.
• Involved in creation of solution specific technical documents.
• Played a key role in writing various solution specific test cases.

Confidential

SAP CRM Technical Consultant

Responsibilities:

• Worked on all CRM WEB UI requirements including custom reports to create and consume web services along with adding and hiding new, existing controls in tiles for different scenarios.
• Involved in configuration of communication medium and file export variant.
• Enhanced standard component to add custom object on screen at campaign level.
• Enhanced and Implement BADIs for campaign execution.
• Created function module to upload CSV file on secure FTP server.
• Provided multi target group functionality with aggregate tracking summary.
• Created custom workflow of second level to automate campaign tracking.
• Created simple objects and assigned in custom component for tracking.
• Created custom BADI’s to populate fields value of custom attributes.
• Created XSLTs to connect with third party system.

Confidential

SAP CRM Technical Consultant

Environment: SAP CRM 7.0

Responsibilities:

• Worked on all CRM WEB UI requirements including creation of simple objects and its implementation classes.
• Enhanced standard component and embed it in custom component.
• Created XSLTs to accesses third party systems to collect tracking data.
• Created report programs for background job for campaign automation.
• Worked on mapping of custom and third party survey questionnaire.
• Involved in CRM Web UI development along with various test cases.

Confidential

SAP CRM Technical Consultant

Responsibilities:

• Added functionality to cascade the bids.
• Created view for service history specific to solution.
• Added functionality to prevent creation of service orders on the basis of certain category.
• Created custom component and embed it in standard component.
• Handled HRMS module.
• Worked on smart forms and smart styles.
• Enhanced standard components and views.
• Worked on Payroll and ERP system
• Created enhancement spot on standard function module and classes.
• Configured action profile and action definition to generate service order.
• Prepared reports to upload pricing condition.
• Created report program along with BADI enhancement and implementation.
• Provided attachment functionality for email receipt on WEB UI.

Confidential

Project Consultant/ Coordinator

Responsibilities:

• Created Master Pages for project consistent layout.
• Worked HRMS system.
• Handles ERP queries.
• Created cascading style sheet for interactive page designing.
• Worked on database handling queries.
• Leads system requirements definition process, oversees the system setup during implementation, and manages the team during implementation.
• Created and managed the project schedule, participating in performance standards discussions.
• Coordinating with client to ensure delivery.
• Implementing the user friendly framework.
• Worked on view to view navigation and posted data via event handlers.
• Creating and managing the project schedule, participating in performance standards discussions.
• Coordinating with client to ensure delivery.
• Fixed WEB UI issues along with testing.