SUMMARY:

• Mr. Fareeduddin is a Sr. SAP Basis Consultant with over 10 plus years of experience which includes 8 plus years of SAP Basis experience which includes planning, implementation, installation, upgrade and administration of SAP NW7.3, ECC5.0, ECC 6.0 with clear understanding of EP7.0,PI 7.3, Web As, SRM, Integrated ITS, CRM 7.0 (EHP2) and Solution Manager 7.1 EHP4 on platforms like Windows (2000/2003/2008) and Unix (AIX, Linux) with databases (MS SQL Server 2008, Max DB 7.6, Oracle, DB2 UDB)
• Experience covers full life cycle implementations and upgradations including blue print phases, realization,go-live and post-implementation support in SAP R/3versions: 4.7, ECC 5.0 & ECC 6.0, NW 7.3.
• Successfully completed 3 full life cycle implementations including analysis, conceptual design and worked on the upgrade projects from SAP R/3 versions 4.6C to ECC5.0, 4.7 to ECC6.0, PI 7.0 to 7.3 / BI 7.0 to 7.3 / CRM 5.0 to 7.0
• Worked on Cloned virtualization on All SAP servers.
• Expert knowledge on SAP Java engine trouble shoot, administration and deploying new components and configuration.
• Experience in On-Site/Off- shore model and on-call support on a rotational basis.
• Worked extensively on all aspects of user administration, client copy functionality, R/3 installation/kernel upgrade, performance analysis and memory/buffer management, spool administration database backup/recovery, database export/import, SAP and Oracle installation, technical documentation, and troubleshooting (problem reporting and resolution)
• Team player and self-starter with the ability to work effectively with minimal direction
• Monitored System Health Check like Background Job scheduling and checking them for errors, Printer & spool administration in SAP, defining operation modes, daily system check for ABAP dump analysis, Alert monitor/checking and analyzing system alerts
• Support packages upgrade and Kernel upgrades – Have applied ABAP Support stacks, Support packages and Add-on’s using SPAM/SAINT, and has applied Java Support stacks using JSPM, have applied OSS Notes using SNOTE.
• Transport Management – Have setup Correction and Transport System (CTS) using STMS and have imported Transports at R/3 and OS Levels.
• Client administration – Created Clients, have done Client refresh, Client copy (both remote and local), Client export and import. Have performed Homogeneous system copy.
• Solution Manager – Installation of Solution Manager, Defined and Configured Satellite systems, Downloaded Support Packages using Maintenance Optimizer, Generated Early Watch Report for Production systems, Monitored Alerts using Solution Manager Service Desk. System availability checks and checking agents using RZ20. Have configured Change request management (CHARM), and Solution manager diagnostics (SMD).
• Database administration – Activities performed include Backup scheduling, Restore, Reorganization, Consistency check, increasing DB data files and Log files. Have designed a backup strategy for backup onto Tapes for long term storage using Tivoli storage manager. Familiar with SAPDBA and BR*TOOLS. Familiar with Disaster recovery strategy – Log shipping from PRD system to DR system.
• Performance tuning – Logon load balancing by creating Logon groups, Work load analysis. Have prepared and sent monthly status report to customers on Workload analysis results in numerical and graphical format. The analysis includes average Response times of the systems, Transaction performance, Database performance, and downtime (if any) of the systems.
• Configuration of SSO in Portal environment.
• Configuring RFC connections between SAP ERP and SAP BW systems.
• Unicode migration for ERP systems. Have performed Language Imports (French, Ukrainian, Russian).
• Excellent in technical documentation and knowledge sharing through timely presentations.

Operating System : Solaris 8,9,10, AIX 4.3.3,5.1,LINUX(Red Hat/SUSE), Win 9x/NT/2000/XP,
Win2k &2003/2008.
Software : SAP R/3, ECC 6.0, 5.0, NW 7.0 / 7.1/ 7.3, SAP Web AS 6.20/ 6.30/6.40,7.20
Solution Manager 4.0, 7.1, BI 7.0, PI 7.3, SCM 5.0, Live Cache 5.0, SRM
5.0, CUA 6.0, NWDI/JDI, Wily Introscope 7.1, SMD

• RDBMS : Oracle 8i, 9i, 10g, 11g, MAXDB 7.6, Oracle, SQL Server 2005/2008
• SAP Tools : CATT, ALE, PFCG, SPAM/SAINT, Sol Man 7.0, 7.1
• Languages : SQL, PL/SQL, ASP, HTML, DHTML
• Internet Technologies : ASP, HTML, VB Script and Server.

Web Servers & Application Servers : IIS4.0, MS Personal Web Server, MTS
Tool : HP LoadRunner, HP QC 9.0, HP QTP LSMW, eCATT, Winshuttle, MS Office
Package

Confidential,Fremont CA 05/2012 – 09/2012
Sr. SAP BASIS / Security Consultant
Project Description: Migration & Production Support Role

Responsibilities/Deliverables:

• Migrated Quality / Production System to New VMware 5.0
• Converted form physical server to virtual server using vCenter Convertor software form VMWARE
• Involved in Preparation, migration, post conversion and validation activities.
• Responsible for Pre migration activities (Users lockout, running SAP jobs, Perform Full/Differential/transactional Backups, etc.) and Post migration activities (Installed VMware tools, net backup client 7.1, enabling VMware based backup configuration, schedule the tape backups etc.)
• Involved in Roll Back plan if in case any issues happen during migration.
• Performed Client Copy/System Refresh, Transport Management, Spool Administration, Batch Job Management
• Provide ongoing administration and support for SAP systems including SAP Patches, enhancement packs and OSS notes, performance monitoring and tuning.
• Resolved the Critical issues related to security, database and Basis related issues. Checking the health performance for all the systems
• Responsible for APO/SCM system administration which included starting stopping and initializing of the Live Cache 7.1, Live Cache Administration Live Cache Monitoring and Live Cache Management.
• Performed the export/import of the R/3 database from source system (old server) to the target system ( new server ),
• configured and tuned the parameters and changed the SID of the R/3 system to bring the Central and database instance up and running
• Adjusted and tested the RFC configurations, operation modes, client settings, standard jobs and verified the system in coordination with the development and functional teams.
• Configured SAPCONNECT for Email alerts in the SAP systems (SCOT).
• Performed System Health Check on all the Application Servers and analyzed Data from System Logs, Database Logs, and ABAP Dumps for Run Time Errors, etc., to improve performance of the Systems according to the recommendation outlined in SAP Best Business Practice Document
• Used ST22/SE38 to view ABAP errors to determine where there was an authorization call in the code.
• Performing routine checks for security related issues and troubleshooting using SU53, SU56 and ST01
• Maintained User accounts by creating User IDs, assigning Roles, Copying, Renaming, Password Changes, Locking/Unlocking and etc using SU01
• Extracted information from SAP tables like AGR_DEFINE, AGR_USER, AGR_TCODE, USR40, USR02 and USGRP concerning users, roles & profiles.
• Ran reports to see which users had never logged on since their creation date.
• Worked on SAP Check Indicator Defaults and Field values, reduced the scope of Authorization checks using transaction SU24 and maintained check indicators for Transaction codes
• Extensively used Profile Generator (PFCG) to create single roles, Composite, and derived roles/profiles for various modules such as FI/CO, SD, HCM,HR
• Creation of thousands of users for testing, User and authorization Management like Creation of profiles, granting authorizations. User maintenance (user creation, deletion, lockdown, activation, Password management
• Performed transports and mass transports of roles and Used CATT scripts for mass users and assigning roles
• Created roles (activity groups) by using profile generator and assigned them to users and organizational units
• Involved in troubleshooting authorization problems using repository information system, profile generator, PFCG and tracing authorizations using SU53
• Transported activity groups to target systems and generated Verified the profiles assignment to users.
• Involved in all issues related to security / authorizations
• Responsible for SPAM/SAINT update, apply Online Service System (OSS) Notes, Support Package upgrades for SAP R/3, BW, CRM, and SRM, Plug-Ins installation using SAINT, Import the most recent Kernel
• Configured and managed transport management system (STMS), maintained transports between development / quality system to target systems
• Used traces and display authorization checks reports for resolving the end user problems during development phase and in post go live phase

Confidential,Nashville TN 09/17/2011 – 05/04/2012
End Client: Confidential,
SAP BASIS Solution Manager Consultant
Project Description: Implementation and Production

Responsibilities/Deliverables:

• Involved in All Implementation phases from Kick off to Go live.
• Working with a large implementation team supporting multiple landscapes that includes ECC 6.0, PI 7.3, BW 7.3 & solution manager 7.1
• Install and configured the systems PI 7.3 (DEV, QAS, PRD) & BW 7.3 (DEV,QAS,PRD)
• Installed ECC 6.0 with EHP 5 Upgrade successfully.
• Install and configured solution manager 7.1 (Dual Stack)
• Setup the solution manager using t-code SOLMAN_SETUP with the phases (system preparation, Basic Configuration Managed system configuration & Technical monitoring)
• Setup Central Transport System both for ABAP and Java in Solution Manager with CHARM tool. Configuration, design, define RFC destination in complex multi-release development environment based on Business Analyst requirement, set up work flow for approval process in Change Control
• As part of SOLMAN_SETUP, worked on copy transacation types
• Management (CHARM), Maintenance Optimizer (MOPZ) on Central Solution Manager 7.0
• Independently configured and setup CHARM through SOLMAN_SETUP transaction on solman7.1.
• Troubleshoot lot of issues and also implemented SAP Notes whenever required.
• Installed the Latest Patches for Solman 7.1 using SP4 stack
• Applied Add on installation using SAINT, ABAP Patches using SPAM, Deployed support patches to J2EE engine using JSPM
• Configured all systems with Solution Manager for Root Cause Analysis (Wily Introscope version 9, SMD and Host Agent 7.1).
• Implemented and configured BPM, E2E, CHARM, Service Desk on solution manager 7.1
• Scheduled the backups for Full Backup (Weekly), Differential (Daily) & Transactional (hourly) on SQL Server 2008R2 for all systems in the Landscape and monitoring the backups using DB12 on daily basis.
• Configured SAP EWA, worked with Change Request Management (CHARM) Scenario of Solution Manager 7.1
• Provide ongoing administration and support for SAP systems including SAP Patches, enhancement packs and OSS notes, performance monitoring and tuning
• Resolved the Critical issues related to security, database and Basis related issues. Checking the health performance for all the systems.
• Scheduled all the batch jobs using event triggered and monitoring all the jobs. Resolving all the issues related to batch jobs if it gets failed.
• Did System refresh frequently every 3 months to maintain the Development data as same as Production data for functional team.
• Perform restores and monitor backups for the ORACLE & DB2 SAP databases.
• Performed Table Space Admin in ORACLE and added database containers and extend file systems to DB2 databases as needed.
• Oracle database administration activities (Backups ,refreshes, tablespace administration
• Performing Oracle database monitoring and rectifying Oracle related errors.
• Performed SQL Traces, Lock Entries and Oracle Sessions
• Increased the Oracle Block size to improve performance taking total Export, Backup of all files, edited INIT.ORA file, and increased block size recreated.
• Performed TUNING: SQL statements using explain plan, SQL trace & Tkproof.Taking report day to day for checking
• Performance of database using oracle scripts utlbstat and utlestat and tune database by examining report file generated by utlestat.
• Did Homogenous system copy using export/import (R3load) method.
• Configured CTS+ for PI Landscape
• Configuring/Maintaining Correction transport system (TMS), Performing CTS across all SAP environments
• Handled production support and on call duties, troubleshooting and other Basis technical tasks related to routine maintenance
• Configured the RFC Settings to enable communication between SAP and BW in the Landscape.
• BW, CRM, and SRM, Plug-Ins installation using SAINT, Import the most recent Kernel
• Configured and managed transport management system (STMS), maintained transports between development / quality system to target systems
• Set up CCMS monitoring environment for the Sap systems in the landscape
• Responsibilities include installation and upgrade of the BW system, backup and recovery, performance tuning, setup and support the transport system, applying patches and so on.
• Day to Day task also includes Providing support and monitoring in BO, BWA, Basis, security. Resolving the issues according to the SLA.
• Scheduled and monitor Batch Jobs as per the requirement from Functional team
• Train the Delek people on basis support activities and Job scheduling /monitoring
• Responsible for defining and meeting the deadlines as per the SLA
• Responsible for weekly, and monthly status call with client
• Gave Knowledge Transfer training sessions to offshore team (YASH technologies) to handover the production support task.

Confidential,Cincinnati - OH 05/2011 – 09/2011
SAP BASIS Consultant
Project Description: Implementation and Production Support

Responsibilities/Deliverables:

• Involved in all phases of system merge cycle to Go live
• support during complete project runtime and 24x7 support during conversion of the production system
• Support Package and Kernel Version Compatibility Check before and after SAP system Migration
• Configured TMS and worked on transports for various systems in complex landscape.
• Compared and updated Profile Parameters for all the system before and after System Migration to IBM AIX UNIX.
• Performed System Health Check on all the Application Servers and analyzed Data from System Logs, Database Logs, and ABAP Dumps for Run Time Errors, etc., to improve performance of the Systems according to the recommendation outlined in SAP Best Business Practice Document
• Used ST22/SE38 to view ABAP errors to determine where there was an authorization call in the code.
• Checking log and Data area and created log volumes accordingly, monitoring the hit ratios (Data/Log)
• Monitoring file systems & directories for log backups and cleaning once fill level reached to its threshold value
• Checking the backup logs & consistency checks(database structure) etc using DB13
• Monitoring the MAXDB database using DB Analyzer, identify, analyze and resolve problem situations
• Maintain multi-landscape environments through system copies, system refreshes, and transport management
• Implementation of Solution database and Service Connection integrated with Service Desk for handle Sap Support Message and Sap Notes
• Performed TableSpace Admin in ORACLE and added database containers and extend file systems to DB2 databases as needed.
• Monitored and analyzed Performance Problems using Workload Monitor ST03, monitor the system hourly using ST02, STO3 (R/3 Buffer) and ST06 (Operating System
• Responsible for daily security checks, monitoring unsuccessful logons, monitoring inactive users and locking inactive users in production system
• Maintain and Monitor operation modes (RZ03, RZ04, and SM63, monitor logon groups SMLG, ST07, and AL08 & monitor RFC connections.
• Client maintenance including client creation, local client copy, remote client copy and client export/import
• Created, Managed and Release Change Requests for transports .
• Transporting the requests from DEV to TST and from quality to PRD servers using STMS Transaction and verifying through transport logs
• Configured output devices using SPAD, Spool management activities using SP01 and authorizations of spool services
• Applying support packages to maintain the system up-to-date
• Monitoring R/3 system with CCMS Monitoring short dumps, system logs, db alerts, SQL traces, Lock entries, and Oracle sessions
• Performing Oracle database monitoring and rectifying Oracle related errors.
• Performed SQL Traces, Lock Entries and Oracle Sessions
• Increased the Oracle Block size to improve performance taking total Export, Backup of all files, edited INIT.ORA file, and increased block size recreated.
• Configured all systems with Solution Manager for Root Cause Analysis (Wily Introscope, SMD and Host Agent 7.11).
• Configured SAP EWA, worked with Change Request Management (CHARM) Scenario of Solution Manager 7.0
• Performed Change Request Management in SOLMAN such as Creating Service Desk Message, CR for Application Change/Infrastructure Change, Test Message, and Approval Process etc.
• Provide ongoing administration and support for SAP systems including SAP Patches, enhancement packs and OSS notes, performance monitoring and tuning
• Implement and maintain the multiple SAP instances that comprise the SAP environment (development, test, training and production)
• Maintain the integrity of the SAP environment by managing the SAP Correction and Transport System (CTS) to ensure all configuration and development objects are promoted properly.
• Apply and migrate SAP maintenance (hot packages and kernel upgrades) through all systems using a structured methodology.

Confidential, 03/2010 – 05/2011
SAP BASIS Consultant
End Client: Confidential,
Project Description: Implementation and BW Upgrade

Responsibilities/Deliverables:

• Full-Lifecycle implementation Project divided into 3 phases; Phase 1 [SAP ECC 6.0 Upgrade; Solution Manager 7.0 Installation; SLD planning]; Phase 2 [CRM 5.0 Installation; Portal Installation; upgrade of BW 3.0B to BI 7.0]; Phase 3 [PI Installation; Integration of systems]
• Downtime-Minimized Upgrade of R/3 4.6C to ECC 6.0 & involved in upgrade of BW 3.0 to BI 7.0;
• Installation of SAP CRM 5.0 SR1; Components included CRM Sales, CRM Marketing, CRM Mobile Infrastructure components; Installation of SAP portal 7.0 , Process Integration 7.0, Solution Manager 7.0.
• 24x7 production support on rotation basis when not involved in upgrade/installation; Post Go-Live support.
• Involved in quarterly system refresh activities and conducted monthly data backups using BRTOOLS & Tivoli Storage Manager 5.1.
• Post installation activities (TMS configuration, client-setup, Monitoring components set-up, Performance tuning)
• Generated the requisite keys using Solution Manager, set up early watch alerts & Configured the satellite systems in the System Project Landscape
• Configured SSO for portal with CRM and BI systems & involved in PI configuration
• Installed and configured scenarios in SolMan 7.0 & connected both ABAP & JAVA satellite systems.
• Install SAP enhancement packages combined with Support Pack Stack as a maintenance activity with only minor additional effort (ABAP)
• Setup Central Transport System both for ABAP and Java in Solution Manager with ChaRM tool. Configuration, design, define RFC destination in complex multi-release development environment based on Business Analyst requirement, set up work flow for approval process in Change Control. Explore Plan to replace 3rd party TMS tool “Real Tech” to use ChaRM for retrofit transport objects
• Configured service desk using tcode SICF, Activate solution manager BC Sets required for service desk using SCPR20
• Configured and customize the SAP standard process for the change request management and service desk support
• Configured correction Transport System and Transport Management System, configured to Solution Manager.
• Managed SAP Solution Manager Implementation for entire life cycle of Project from Blueprint to go-live.
• Created SAP reports and Reviewing Early Watch report from Solution manager and SAP market place.
• Created new systems and logical components in the Solution Manager system.
• Performed troubleshooting in different adapter configuration (for instance, IDOC metadata, J2EE, RFC).
• Configured Inbound and Outbound Interfaces, and also configured File, IDoc, RFC, HTTP, JDBC, and SOAP adapters.
• Proficient in monitoring and creating Batch/Background and scheduling jobs
• Involved in all the phases of Implementation of EHP4 Packages
• Installed and performed post installation activities of BI 7.0Server.
• Established connections RFC’s between R3 systems and BI, PI and SCM systems.
• Executed standard and housekeeping jobs as part of support/implementation for BI.
• Data load monitoring and performance tuning of SAP BI system.
• Installed and performed Post installation activities for CRM 5.0
• Performed administration of CRM (Alert monitoring, Inbound and outbound queues, Monitoring cockpit)
• Applying Support Packs using EHP Installer, OSS notes and Kernel Upgrades throughout the landscape
• Performed Client Copy/System Refresh, Transport Management, Spool Administration, Patch Management
• Configured LDAP as UME Data Source and Single Sign On connections throughout the landscape.
• Configured and maintained the Middleware and Integrations between the SAP systems in the environment.
• Involved in Performance tuning on all production servers to insure the best possible response times for the end-users of the SAP system.
• Configuring SLD for various landscapes between Portal and backend R/3, BI systems and also setup CCMS.
• Configured portal security using Single Sign On to the SAP ECC 6.0 and BI 7.0 systems for EP 7.0 environments.
• Creating Transports using workbench organizer, Transport Complete setup of Correction & Transport
• Created all SAP PRD Failover Test report and performed on Quarterly bases
• Resolved High Priority ticket to provide SAP system availability 24/7

Confidential,Plano Texas 01/2009 – 03/2010
SAP BASIS and Security Administrator
Project Description: Implementation

Responsibilities/Deliverables:

• Installed NW 7.0 ECC6.0 on EHP4 with Oracle 10g for Windows 2003 Server using SAP Enhancement Package Installer (SAP ehpi) tool.
• Upgrade from BW 3.5 to BI 7.0 SP 21 (EHP1-Patch 6).
• Downloaded SAP enhancement packages using SAP Solution Manager 7.0 Maintenance Optimizer.
• Experienced in troubleshooting issues while implementing the EHP4 Package.
• Installed the required Support Package Stack as pre-requisite for installing SAP EHP’s.
• Initial portal configurations for BI Portal and setup JCO connections
• Configured BI Web AS Settings –the Web Reporting Settings, ICM Manager, SSO, BSP, BI BEx Services.
• Configured and Monitored System Landscape Directory (SLD) for SM 7.0
• Configured System landscape and transport Management
• Created logon groups and performed load balancing between application servers
• Performed post installation tasks like final installation checks, installing additional languages, setting up online documentation and scheduling SAP load generator
• Configured the RFC Settings to enable communication between SAP and BW in the Landscape.
• Configured different SAP and non-SAP Source systems in BW
• Daily Activities System Monitoring, Database Monitoring, Network Monitoring etc.
• Actively participated in the installation of CRM 3.0 Server and its Components
• Involved in setting up CUA and maintained users by using user central administration and involved in setting up profile generator to create authorization profiles
• Created users and assigned appropriate authorizations / profiles to them
• Created roles (activity groups) by using profile generator and assigned them to users and organizational units
• Involved in troubleshooting authorization problems using repository information system, profile generator, PFCG and tracing authorizations using SU53
• Transported activity groups to target systems and generated Verified the profiles assignment to users.
• Involved in all issues related to security / authorizations
• Creation of users, locking / unlocking & deletion of Users
• Responsible for SPAM/SAINT update, apply Online Service System (OSS) Notes, Support Package upgrades for SAP R/3, BW, CRM, and SRM, Plug-Ins installation using SAINT, Import the most recent Kernel
• Used traces and display authorization checks reports for resolving the end user problems during development phase and in post go live phase
• Performed data archiving to reduce the amount of time and effort required for systems administration back-ups, client copy, upgrades, month-end processes
• Performed knowledge transfer to the end users and suggested SAP best practice solutions

Confidential,Sandpoint-ID 04/2008 – 12/2008
SAP BASIS Administrator
Project Description: Implementation and ECC Upgrade

Responsibilities/Deliverables:

• Performed Complete Landscape Upgrade from R/3 4.7 EE to ECC 6.0 with combined Unicode conversion
• Created the upgrade Directory. Checked the Database, OS & Application Specific Requirements.
• Imported the latest SPAM upgrade and other support packages required for upgrade.
• Configured the upgrade tools (PREPARE and UPGRADE ASSISTANT)
• Parameter entries for Parameter Input Module, Initialization module, Import module, Extension module, installation module.
• Other basic evaluation activities on the database, OS and Application level.
• Executed SAP upgrade scripts. Installed and Updated the Database Admin Tools.
• Timely Monitoring Upgrade dialog log UPGDIAG.LOG for errors in Shadow system installation before downtime
• Installed Solution Manager 7.0 EHP1 and configuration of SOLMAN along with the post installation procedures.
• Created EWAs and SLAs in Solution Manager for centralized monitoring and configured SDCCN.
• Generated installation keys for installation and upgrade of new SAP software components using SMSY
• Participated in SAP provided training and completed setup of End to End diagnostics for Root Cause Analysis, BPM (Business Process Monitoring)
• Worked on fine tuning the CTS+ landscape being managed through solution manager.
• Performance Tuning of the new systems installed at SAP, JAVA, and DB level.
• Applied application level patches for PI 7.1 through SDM and JSPM respectively.
• Configured and maintained SOA, PI adapters and CTS+ for systems based on dual stack.
• Performed XI to PI 7.1 migration, starting from installation of PI installation to importing all repositories and all
• Configuration (ALE ports/RFC/EDI, communication channels, etc)
• Used J2EE Visual Admin tool to configure SLD data supplier, destinations, check all the XI related services, XI deployed application services are up and running or not.
• Performed post installation activities include checking consistency of database (SICK), regenerating ABAP Data Dictionary Objects (SGEN), setting up Operation Modes in the Timetable, configuration of alerts by setting thresholds, analysis methods and Auto Reaction Methods in CCMS
• J2EE Engine Administration using Config tool and Visual Administrator and Updating JDK Version
• Performed client creation, client copy (Local client copy, Remote client copy), Client export, Client import, Client deletion. Created logical system names and assigned to the respective clients.
• Performed system settings and client settings, configured the system landscape & Transport Domain Controller.
• Created transport layer, transport routes and transport groups as per the document.
• Configuring the RFC destinations between clients within the system and external systems and checking connectivity.
• Creating User, Mass User, User Groups, Maintenance of User Roles, Check Authorization using SU53 Locking and Unlocking the User.
• Responsibilities for managing day to day BI queries and identifying and solving query related issues
• Defining and monitoring the background jobs, check the status of background jobs and analyze cancelled jobs and re-starting the background jobs.
• Installed Wily Introscope Enterprise manager and Management modules for PI and Portal systems.
• Generating weekly, monthly Reports as per the client requirements and taking care of Remedy calls.