SUMMARY:

• As an SAP Terp10 certified Senior SAP Functional Analyst, my qualifications included:
• Strong business analysis skills developed through multiple software deployment, integration and upgrade projects and 15+ years of IT support and management
• Ten years of SAP support, implementation and integration experience across the government, automotive and pharmaceutical industries, working in service, distribution and manufacturing sectors Dedication to process improvements that benefit end - users and are easy to maintain
• Dedication to process improvements that benefit end-users and are easy to maintain
• Confident working with diverse teams representing all levels of the business to evaluate complex business processes wit the goal of identifying the appropriate IT solutions

SAP SKILLS:

SAP Modules: CRM, SD, FI, CO, MM, SolMan

Proficient in SAP Basis Security Administration: able to manage basic administration functions, security and role changes

Other SAP Integrated Software: WinShuttle, Paymetric, HP Quality Center

CURRENT WORK EXPERIENCE:

Confidential

Senior SAP Analyst

Responsibilities:

• Provides day to day production support to include configuration for break/fixes and/or system enhancements for SAP CRM, SD, FICO and FSCM within the sales and finance departments
• Point of contact for AMS and offshore resources for development activities for finance and sales department
• Manages security access and account request for over 75 users of SAP ECC and SAP CRM users
• Creates and updates functional documentation and test scripts for all SAP CRM and Sales Distribution (OTC) business processes
• Responsible for moving transports from development to quality systems to conduct and/or validate testing
• Provides daily coordination of requirements, configuration, and testing with offshore development team
• Interacts with Corporate Infrastructure IT resources in the planning, design and execution of SAP enhancements and projects
• Responsible for monitoring, creating, and revising Winshuttle recordings to update pricing, mass changes to master data and other updates as requested
• Provides training and documentation for all business processes to include one - on-oneclassroom and webinar training
• Performs system tests to ensure required changes are correct and working properly before moving into production system
• Provides root cause analysis of system issues and corrective action to prevent future issues in the production system
• SAP CRM Upgrade and Sales Framework implementation - IT lead for the project team that implemented a new Sales Framework methodology. The required an upgrade and enhancement of existing SAP CRM software, as well as end-user adoption, testing and training
• Implemented the process to set-up and sending Confidential Form 1099 electronically
• Project lead for installation, validating and testing new card tokenization Paymetric devices
• Implemented SAP budget upload via excel template for finance department to allow yearly budgeting process to be an automated and not manual process outside of system
• Established several mass upload templates for Journal Entry postings and other FI transaction using Winshuttle
• Reconfigured the credit management system to allow for risk categories to be used within the credit department

Confidential

SAP FICO Business Process Engineer

Responsibilities:

• Worked in a cross functional position as member of process data management team and power user for FICO processes
• Translated business functions and job positions into SAP roles
• Worked with business users and SAP Security Administrators to ensure that SAP roles meet the business requirements
• Created and updated functional documentation and test scripts for all FICO business processes
• Knowledge of segregation of duties (SoD), security of programs, and other business control to ensure compliance with SOX
• Modified and maintained security checks within SUIM, Security Weaver and BizRights to ensure compliance with IT Audits
• Reviewed role assignments for functional areas to ensure no SoD or SOX violations are present
• Maintained and reviewed SAP authorization objects and their functions for all FICO roles
• Participated in Conversion and Regression testing and provided support to all FICO business processes after go - live
• Ensured synchronized global processes are implemented and maintained
• Worked across business segments, interacted with IT, and members of management to ensure problems are resolved

Confidential

SAP CRM Senior Functional Analyst

Responsibilities:

• Responsible for day to day configuration for defects or enhancement for monthly maintenance of SAP CRM
• Configured Organizational Structure for Canada On - boarding of 200 stores
• Performed all aspects of application testing: unit quality assurance, integration and performance
• Prepared and executed test plans and properly validates the results
• Created, tracked and monitored defects and enhancements with SAP Solution Manager
• Managed workload for monthly functional releases within SAP CRM
• Utilized HP Quality Center and other testing tools to track and monitors defects and enhancement to SAP CRM system
• Provided production support to end-users utilizing Interaction Center Webclient

Confidential

SAP CRM Sustainment Administrator

Responsibilities:

• Configured SAP CRM 7. 0 products per requirements, including testing, problem solving, and debugging
• Performed configuration within component workbench for Web Client User Interface (UI) for CRM 7.0
• Participated in all development, configuration and customization decision making to ensure successful implementation
• Worked day to day with project team and consultants to ensure SAP CRM 7.0 functionality was utilized effectively
• Responsible for all ongoing configuration management and application support after implementation
• Configured and implemented Web and e - mail campaigns, ERMS and Interaction Center
• Created business partner and provided weekly and on-demand updates to organizational structure
• Updated and maintained Master Data and Organizational Structure
• Verified and made corrections to business partner loads from ECC to CRM
• Wrote and updated functional specification and configuration rationale documents
• Supplied systems analysis and integration support for SAP CRM modules for marketing, planning, segmentation, campaign management, service orders, lead management, service tickets, and personalization
• Translated business requirements into SAP best practice concepts for implementation in SAP CRM solutions
• Analyzed complex business problems and developed solutions within SAP using available tools and technologies
• Provided functional design solutions for customers, including full life-cycle implementation

Confidential

National Account/Government Claims Lead

Responsibilities:

• Supported end users in day - to-day capacity of the sales cycle within the SAP SD module
• Navigated through the system, reviewing and creating sales orders, delivery documents, and billing documents
• Responsible for verifying availability, removing pricing blocks and updating manual pricing
• Responsible for clearing credit and debt memos through EDI
• Responsible for new employee training and development of training materials
• Identified improvements and modifications for business processes
• Proficient in customizing customer master data, material master data, partner and text determination
• Verified and reconciled General Ledger accounts for US and Canada divisions
• Reviewed and processed internet purchase orders to ensure orders processed in a timely manner

Confidential

Desktop Support Analyst

Responsibilities:

• Provided 2nd level support for desktop software and hardware issues
• Identified and escalated issues and shared root causes and fixes to problems
• Managed a multi - site project to ensure all call-center employee had dual-monitor systems
• Monitored and worked ticketing system, ensured all resolutions were documented and shared with team members
• Applied logical, systematic approach to troubleshooting software and hardware problems
• Administered software updates and validated software licenses

Securities Specialist

Confidential

Responsibilities:

• Provided excellent customer service and guidance on mutual funds and variable annuities selections based on customer needs and expectation
• Knowledgeable of Uniform Securities Agent State Laws and worked within those regulations daily
• Conducted periodic reviews of portfolios and provided appropriate reports addressing customers ongoing advisory needs and options for investments
• Assisted with plan payouts to include tax requirements, penalties if required, and monthly or annual payout options