Summary

• Expertise in mySAP CRM and SAP R/3 Sales & Distribution.
• Configured and customized multiple features within SAP CRM 3.0,4.0,6.0,7.0 for designing business management systems.
• Proficient skills in implementing SAP R/3 Sales and Distribution, SAP CRM Sales, Service and Marketing & SeConfidentialentation. Worked on SAP EP 6.0 Portal / Netweaver platform.
• Implemented Mobile Sales, E-commerce (Internet Sales), ERMS, TPM, Marketing, CIC (Customer Interaction Center), Telesales, Opportunity/ Lead Management processes successfully.
• Cross - functional integration proficiency with Logistics (SD/MM).
• Strong functional expertise in mySAP CRM process and configuration being an expert in functional domains of Retail, Healthcare, Telecommunications and Manufacturing sectors.
• Guided the client for blueprint documentation, project plan preparation, attended business process team meetings and prepared weekly status and issue reports.
• Configuration of the Business Cycle in Sales & Distribution involving Order Processing - Order types, Item categories, OTC, Schedule line categories, Delivery Scheduling, Copy controls, Shipping, Billing and Account Determination.
• Involved in implementing various business scenarios such as Opportunity Management, Lead Management, Activity Management, Marketing Planning and Campaign Management and SeConfidentialentation.
• Experience in user interaction, business flow analysis, creating concept & business blueprint for business reengineering, finalizing and mapping to the SAP system.
• Strong knowledge of SAP CRM with extensive involvement with writing scripts, testing, and conducting end user training.
• Completed 2 full life cycle implementations using ASAP methodology.
• Possesses a clear understanding of IPC
• Well versed in Gap-analysis, Business Reengineering and blueprinting and worked on Project Documentation using MS-Project.
• Demonstrated strength in handling complex functional and technical issues and possess strong communication skills both written and oral.
• Strong skills in system integration, testing and application consulting, application design and architecture, data analysis and modeling.
• Developed business presentations, conducted configuration workshops and prepared training material.
• Strong team player with effective work/time management skills and cross functional awareness.

Education Qualifications:
MS in Electrical Engineering: A Graduate Assistant (GA)
Bachelor of Engineering in Electronics and Computer Engineering

Skills

ERP:SAP R/3 4.6B, 4,6C, 4.7, ECC – 5.0 and 6.0

CRM:Version 4.0,5.0, 6.0,7.0, Sales, Mobile Sales, Internet Sales, Interaction Center, Service, Marketing, EP 6.0

Business Analysis Tools:Use Cases, UML, RUP, Agile-SCRUM, Vision statement, SDLC, BRD, SRS, ARIS, Rational Suite

Applications:MS Office, MS Project, MS Visio, MS PowerPoint

Service Desk:Unicenter Service Desk( Computer Associates)

Defect Tracking:Mercury Quality Center

Instructional Design:RWD INFOPAK, SNAG-IT, uPerform

Testing Tools:Test Director, Mercury Load Runner, QTP

Applications: SAP ECC 6.0, SAP CRM 3.0, 5.0, 6.0, 7.0, Sales, Mobile Sales, Internet Sales, Interaction Center, Service, Marketing, EP 6.0

Programming languages: C, C++, oops

RDBMS: MS-Access, SQL Server 2005, Mysql 

Scripting Languages: PHP, HTML,CSS, Javascript

Professional Experience

Confidential, Minnetonka, MN (3/2008 – Till Date)
SAP CRM Sales and Service

The client is a Medical Equipment manufacturer and makes Heart valves, Defibrillators, Leads etc. It is the client’s first SAP implementation at a Global level. The client is intending to shift their manufacturing systems completely on the SAP platform so that they have one robust database system which will arguably fulfill all their information needs. With this the client also intends to track the implants of medical devices in patients i.e. this information is required for FDA regulators who need to track the Pacemakers, ICD Leads, Heart valves etc for regulatory compliance. Worked on SAP CRM 7.0 and SAP ECC 6.0.

Responsibilities:

• Consulted with the client to determine and define the Blue printing document and other critical functional requirements.
• Conducted gap analysis and assisted the client team for streamlining the CRM implementation process. Worked on the Global Design format which was defined by Client.
• Responsible for SAP CRM 7.0 Implementation and worked on SAP ECC 6.0 Sales and Distribution.
• Worked extensively on PDT (Patient Device Tracking) system. This system is used to report to FDA with the tracking information for Implanted Devices i.e. Heart Valves, Pacemakers, Leads etc.
• Reference link for PDT (Patient Device Tracking) solution for Medical Industry by SAP.
• Actively participated in formal as well as informal design and review sessions. Tracked and resolved issues as they came up during the course of the project.
• Trained the system users and the end users for the technical and business functionality of the new implementation and created the easy to use training material for use by the corporate level users.
• Worked on documentation based on the FDA guidelines and helped in validation so that all the documentation falls in line with FDA procedures.
• Designed and configured settings for Patient Device Tracking system required for medical equipment tracking as per the FDA regulations.
• Worked on Patient, Physician and Hospital Data Load from the Legacy systems i.e. “MFGPRO” to the new SAP Landscape.
• Performed Unit and Integration Testing across different SAP environments.
• Integrated ibase and iobject components with the Business partner transaction and assisted in custom reports creation.
• Modified the Business Partner tab and included the link for the ibase transaction by customizing the Business Partner tab.
• Consulted with the SAP BW team and helped them to identify SAP CRM key tables and fields required to generate BW Info cubes and reports for Patients, Physicians, Hospitals, Install bases and Printed Cards.
• Worked on SAP CRM Middleware Replication – Checked and Troubleshooted Outbound and Inbound Queues, resolved BDOC related issues.
• Replicated Master Data objects from SAP ECC 6.0 to SAP CRM system i.e. loading Business Partners, Materials, Product Hierarchy, Material Types, Sales Area Data etc.
• Defined Number ranges for Business Partners and Materials in SAP CRM system.
• Loaded Business Partner data into SAP CRM from the Legacy systems i.e. Patient data.
• Helped the Data mapping Team for Data Load Requirements and mapped out the fields for Master Data and also to build rules to be used at the time of the Data Load.
• Configured Patient Installed Base settings to be used by the Patient Device Tracking team so that all Implant related Registration forms Cardiac Rhythm Management Devices can be captured.
• Assisted on integrating Siebel SFA (Sales Force Automation) system with SAP CRM system, helped perform mappings for the same.
• Conducted process analysis based on the internal business requirements and helped in integrating SAP CRM, SAP ECC and SAP BW.
• Consulted and coordinated with the ABAP development team for ibase BADi\'s and CRM-SD Middleware BADI for replication of Equipments to CRM system
• Customized Business Partner, Patients, Hospitals, Physician data for use with the Patient ibase
• Configured Serial Numbered Equipments in SAP R/3 system which later were downloaded to SAP CRM ibase as iobjects.
• Configured Partner Determination Procedure and created new Partner Functions for Serialized Equipments in ECC 6.0.
• Attached partner determination procedure, text determination procedure and action profiles.
• Created and modified Installed bases to capture Patient, Hospital, Doctor and medical device data.
• Worked with the Technical development team and created a “zib52” transaction for Install base maintenance.
• Consulted and worked closely with the ABAP development team for BADI modification for downloading Equipment (Medical device) data from SAP R/3 system.
• Worked with the ABAP team for customizing BADI for Competitor and Non Competitor devices.
• Worked on troubleshooting and OSS tickets for bugs in the SAP CRM system.
• Created Test Scripts for Testing.
• Worked with BW team for customized and Ad hoc reports and customized reports based on the Customer Territory Hierarchy.
• Worked on the logic for Implanted Not billed report and Sold not registered report for PDT system.
• Prepared Cutover plan and documentation for PDT CRM system.
• Worked with the Security and Basis team to define Job roles and troubleshoot Transaction level access issues for PDT system users.
• Worked on the with the Development team to define the Format for Data Extracts to be send to Third Party vendors for printing Patient ID cards.
• Consulted on the Requirements of the Returns Process for Medical Device which were returned from the field. Both for Regular and Ex plant returns.

Confidential 02/2004 –12/2005

SAP CRM Enterprise Sales and CIC Consultant

Confidential, incorporated in 1994 as a 50-50 joint venture company with the C.K. Birla Group of Companies, became a fully owned subsidiary of CONFIDENTIAL in 1999 when CONFIDENTIALOC bought the remaining shares. The company was restructured in 1999 and was converted from a Public Limited company to a Private Limited company. CONFIDENTIAL APH LLC currently holds 86 percent of voting shares, and Holden (Australia) holds14 percent. The SPO business was integrated with the main business in the same company in 2000. In India, CONFIDENTIAL strengthened its presence with new product launches Chevrolet Optra in 2003 and Chevrolet Tavera (Multi Utility Vehicle) in 2004. Similarly in 2004, CONFIDENTIAL India is expected to register a growth of 90% over 2003. With sales volume going up, the market share of CONFIDENTIAL India has gone to nearly 2%. The sales volume in 2003 was 15,155 units while 2004 figure is expected to be around 27,000 units. In 2004, the company sold a total of 26,166 cars as against 15,155 cars in 2003 registering a growth of 73% while overall passenger car growth during the year was only around 23-24%. These included 9191 Chevy Optras in Entry \'D\' Luxury sedan seConfidentialent, 8369 Opel Corsas and 8417 units of the new generation premium multi-utility vehicle (MUV) Chevrolet Tavera.

Responsibilities:

• Involved in the blueprint phase implementation of Sales scenario. Worked with the marketing planning and sales team throughout the project timeline for timely gathering of functional/technical requirements. Gather requirements from business units for analysis and Business process design.
• Involved in the initial download of customizing data, MasterData. Configured master data like business partners, products, and organization structure.
• Created the 3-Tier Architecture customized and configured CIC Framework.
• Customized visible and hidden components.
• Configured function key and quick key profiles and maintaining component transactions. Maintained interactive and reminder scripts.
• Configured the action box.
• Configured the system for agent inbox for email processing, transaction profiles, and status management.
• Configured the system for agent guidance, opportunity processing, email processing, transactions, status management, campaign preparation and execution.
• Configured transaction types and important control attributes like partner determination procedure, text determination procedure, organizational data profile and status profile for activities. Configured copy controls for transaction types.

Certified Courses

• Certified training received from Pacific IT Solutions, Bangalore as a Trainee tester.
• Knowledge of the components of Software Development Lifecycle (SDLC).
• Experience in writing and executing test scripts.
• Performed Positive, Negative, Ad-Hoc, System testing and Regression testing.

Activities

• “Head of cultural co-coordinator” at Bachelor of Engineering undergraduate studies.
• Certified for a workshop on “Effective Communication and Human Relations”.
• Organized blood donation camps at Bachelor of Engineering undergraduate studies.

Other Work Experience
Community Assistant, University of Bridgeport, North Hall Feb ’08 - Jan ‘09

• Responsible for supervising a group of 50-150 residents
• Performing various administrative and business related functions.

Graduate Assistantship, Electrical Engineering, University of Bridgeport Jan ’09 - Till Date

• Assisting one or more sections of a Course.
• Assisting Professors with their classes.