PROFESSIONAL SUMMARY

• Senior SAP SD Certified consultant with over 8 + years of SAP SD Functional Experience emphasizes in configuration, implementation and support of SAP R/3 SD Module and total of 11 + years experience.
• 3 Full Lifecycle Implementation experience with successful teamwork.
• Having experience of working in Distribution, Electronics and Industrial sectors, In Distribution worked on CPG and Pharma, In Industrial sector worked on Oil and Gas Companies
• Hands on experience on Collecting requirements, Business Analysis, Gap Analysis, Configuration, Customizing interface objects, Testing, User training, Conducting workshops, Performance, Pre and Post Implementation Support.
• Excellent skills in Project Management, Functional Business Analysis and Development Methodologies including ASAP.
• Experience in Global Template Preparation and Rollouts
• Knowledge in Vistex.
• Hands on experience on customer master, delivery processing, Shipping & Transportation. Configuration of the Billing Procedures - Individual Billing, Collective Billing, Invoice Split Processing and Inter-company billing and credit management.
• Configured Pricing, Pricing procedure, Condition types, Condition tables, and Access sequences, Condition Records, Condition Exclusions and Condition Supplements. Thorough understanding of various pricing techniques
• Experience in Logistics Execution (LE) functions like Delivery processing (Inbound & outbound), Picking, Packing and Goods Issue, Transportation.
• Experience with Incompletion procedure, Third party processing, Consignment Stock process, deliveries, and Stock Transport Orders (STO’s), Inter Company Business Process and Returns.
• Good experience in configuration of Order-To-Cash (OTC) business process with focus on areas of Order Management, Pricing, Available-To-Promise (ATP), delivery and billing.
• Strong understanding of the SD module\'s integration with MM / PP and FI/CO modules.
• Excellent customer interaction skills and leadership qualities.
• Very keen and enthusiastic team player with excellent communication, interpersonal, and people skills with a constant desire to learn and genuine commitment to excel.
• Good experience in the configuration, defect management, testing, documentation, and end-user support phase of the project cycle.
• Proficient with enhancements and modifications of the existing functions.
• Hands of experience with Tools like HPQC, MQC, HP4, SM7, ManageOne, Solution Manager and Citrix etc

Client: Confidential,USA Period: April 2011 to till date

Confidential,is a leading distributor of pharmaceutical products and services supporting the hospital systems/acute care market, alternative care facilities, and independent community pharmacies. ABC is one of the top 3 pharmaceutical distribution companies in the United States; its primary competitors are McKesson Corporation and Cardinal Health.

Key statistics:
• 11,300 employees throughout the U.S., Puerto Rico, Canada and the UK.
• $78 Billion in Annual revenue (FY 2011)
• 26 distribution facilities within the US, all of which are within scope of this project

The AmerisourceBergen Business Transformation (ABC BT) program is a multi-year SAP implementation project. The process scope includes:
• Financials and Controlling
• Order to Cash (OTC)
• Procure to Pay (PTP)
• Plan to Distribute (PTD)

Job Profile

• Working as a Senior SAP SD Consultant - OTC OM
• Interacting with the client, understand the business process and prepare the blueprint.
• Attended the Business workshops for requirement gathering
• Responsible for managing scope, planning, tracking, change control, aspects of the project.
• Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the customer.
• Discussed with the business users to understand the business logic and prepared the test sets
• Identified the GAPS found, analyzed the need for the WRICEF objects
• Created the IDD, EDD, RDD, CDD and FDD documents, these are the documents to be uploaded to Solution Manager
• Standard SAP Configuration is done and updated the Configuration Specification Documents (CSD).
• Managed the Transport requests that are part of the B2 and B3 Releases and deployed after the regression test is completed
• Captured the programs that needs to be scheduled in background and gave the information to the Control M (Basis) team to schedule the jobs
• Configured Sales document types, Item categories, Schedule lines, Delivery types, Billing types, Order Reasons, Reason for Rejections, Delivery Blocks and Billing Blocks.
• Configuration of basic functions which includes Output Determination, incompletion log, credit management and availability check.
• Configuring the material determination procedure, product selection, material listing/exclusions.
• Worked with copy control, Incompleteness procedure, delivery blocks, condition for delivery blocking
• Unit Testing and Regression Testing is done for the all the configured objects.
• Involved in Pre - Cutover activities and laid out the plan for the master data validations, number ranges etc.
• Hyper care support and defect resolution for Post Go live issues.
• Transition to support, knowledge transfer to support team members.
• Extensively worked with Interfaces and Enhancements in ABC project.
• Prepared End User training manuals.

Client: Confidential, (USA) Period: July2010 to April 2011

Worked on Implementation for Blue Harmony project which is a global initiative taken up by IBM with the vision of becoming a Premier Globally Integrated Enterprise. This program was unanimously supported by all IBM Senior Executives, as the path forward to achieve process simplification and integration in a true enterprise manner by unifying all IBM business units, organizations and geographies on a single SAP platform.

The two primary objectives of Blue Harmony are to radically simplify IBM’s business processes, establishing commonality whenever possible, and to enable IBM’s transition to a Globally Integrated Enterprise. In the process, it is expected that we will retire a large percentage of the 5,000 plus applications supporting IBM today.

Blue Harmony is being run as a commercial engagement, utilizing Ascendant SAP and all normal client engagement procedures. An enhanced cost recovery model has been established to allow GBS SAP practice to meet the demands of providing over 200 SAP consultants to the project this year. The commercial model is further supported by a strong partnership with SAP.

Job Profile:

• I have been part of the OTC team as a Senior SAP SD consultant.
• Responsible for Gathering Business Requirements and Preparing Business Blue Print Documentation for Sales Orders, Delivery and Billing Processing.
• Fit and Gap Analysis: Analyzed the Existing Legacy System and Legacy Master Data Files to Build the Conversion Strategy.
• Involved in Team Preparing Business Blue Print Documents for the Business Processes, business Scenarios, Master Data and Organizational Units.
• Prepared Functional Specification Documents for the Customized Reports and Interfaces.
• Configured the Account Groups, Partner Determination, Material Determination, Output Determination and Text Determination Procedure.
• Configured Different kinds of Order Types, Delivery Types, Billing Types, Copy Controls and Text Controls.
• Configured Item Category Determination, Schedule Line Category Determination, Shipping Point Determination and Customer Materials Info Record.
• Pricing: Configured Pricing Procedure Determination with the Associated Pricing Procedures, Condition types, Access Sequences, Condition Tables, Condition Exclusive Groups and Condition Supplements.
• Integration with MM and FICO on Creation of Third party Order Processing, Inter-Company Order, and Inter-Company Stock Transport Order, Subcontracting, Revenue Account Determination and Credit Management.
• Created Documents for Training and testing purposes. Training Documentation includes Business Activity Scripts and Activity Profiles which Define and Describe in Detail Functionality from Creating a Quotation to Billing.
• Developed and Executed Unit Testing & Integration Testing of OTC Configuration.
• Conducted End Users Training in Sales and Distribution Module.
• Additional Responsibility and Ownership as the Primary contact person for Hyper Care Support for R0.5 Release and also for resolving all R0.5 Release defects.
• Actively involved in helping new team members joining the team in completing the on boarding formalities in the project like getting access to the team room, requests for SAP access, Speed up in the project etc
• Extensively worked with Interfaces and Enhancements in Blue Harmony project.

Client: Confidential,NA Period: October 2008 to June 2010

Confidential,USA:

Confidential,is a World Leader in Confectionery market having market presence in entire US and Europe Geographies. With the recent acquisition of Cadburys, got it’s presence felt now in Asia Pacific Geographies as well which is primarily into Biscuit, Candy and Cookies markets catering to different sectors of people with their innovative and quality food products since last few decades.
Kraft-IBM AMS:
Project Scope: Kraft foods has implemented SAP ECC 6.0 along with the Basic modules, also implemented new dimensional products like FSCM, CRM APO (GATP) etc. IBM US Implemented initially, later IBM India has taken the onus of New Roll outs and Production Support with SLAs.

Job Profile:

• I have been part of the OTC team as a Senior SAP SD consultant.
• Managed the high volumes of the Support Requests inflow during the massive Go Live of the Client for several plants in one go.
• Worked on High Priority as well as Critical Tickets
• I have been instrumental in harmonizing the processes in the OTC Area and there by adding value to the client and IBM in effectively delivering solutions.
• Responsible for coordinating and communicating with the Business for converting their business requirements into solution in SAP R/3 SD Module
• Maintaining up to date documentation in the Solution Manager related to respective changes and enhancements.
• Providing qualitative support services on day-to-day operations
• Managing Major and Minor changes and enhancements efficiently as per the business requirement
• Provide instant solutions to the client, end user on errors /issues based on the severity of the issues.
• Keeping track of scheduled delivery of tickets as per SLA.
• Monitoring Batch Jobs and analyzing/ providing solutions.
• Analyze and Provide solutions for Ad hoc Requests
• Working on 24x7 Support for a period of month on an alternate month basis.
• Involved in various types of testing for new releases as it is phase by phase implementation which is doing through Mercury Quality Center (MQC).
• Worked with the post implementation support team as a core member (Hyper Care)
• Interacting with end users (if required) for more information through Net meeting / Tele call / Mails for resolving of tickets
• Extensively worked with legacy Interfaces and Enhancements in Kraft Project

Client: Confidential,Period: March 2006 to October 2008

Confidential, is a global group of oil, gas and petrochemical companies with a broad portfolio of hydrogen, bio-fuels, wind and solar power interests. Shell is having operations in more than 140 countries and territories, employing approximately 1, 10,000 people.

Confidential, has implemented SAP in all the area of operations like Exploration & Production (Known as up stream activities), Chemicals, Gas & Powers and Oil Products (popularly known as downstream activities).

Job Profile:

• I have been part of the OTC team as a SAP SD consultant.
• Worked as the SD functional Consultant for Shell Oil Products East (SOPE)
• As an SD consultant responsible for providing solutions to Shell SOPE, SOPUS, SEOP, GSAP and Chemicals which has its operations across the globe
• Responsible for delivering solutions and resolving tickets as per the agreed SLA in the areas of standard SAP SD and IS-Oil (Downstream) solutions like Exchanges, Formula Pricing, Transportation and Distribution including interfaces like Transportation Planning Interfaces and Terminal Automation system.
• Responsible for coordinating and communicating with the Business for converting their business requirements into solution in SAP R/3 SD and IS – OIL
• Responsible for Documenting the Shell Business Process and preparing the Application Information Documentation during the knowledge transition
• Providing solutions to tickets raised by End users, Key users, Power users and business process owners based on severity levels.
• Interacting with end users (if required) for more information through Net meeting / Tele call / Mails for resolving of tickets
• Supporting the Incident and Change Management process
• Peer review of the Change Tickets delivered by the Project.
• Responsible for ensuring 100% compliance with SOX procedures for Change Management Process across project
• Responsible for undertaking Customizing and Enhancement activities for standard SD, MM and IS-Oil Module
• Working with IS Oil interfaces.
• Performing LSMW and BDC activities for Master data upload.
• Working with Business in Smooth Functioning of Sales & Distribution Process of Shell in SAP.

Key Achievements in the project

Awarded as the Key Contributor towards achieving 100% SOX Compliance in SOPE Project for the year 2006-2007, 2007-2008
Project Award SOPE – Awarded the Best Support Project for the Year 2006.

Thanks Award IBM – For Out of Ordinary contribution in the work for the Year 2007.

Client: Confidential, Period: December 2004 to February 2006

Confidential,the world’s largest supplier of product and services to the global semiconductor industry, is one of the leading information infrastructure providers. Applied materials enabled semiconductor manufactures to create more powerful, portable and affordable chips that are the true engines of the new economy.

Job Profile:

• I have been part of the SAP Implementation team supporting as SAP SD Consultant.
• Worked towards Implementation and Support of Applied Materials the world’s largest supplier of product and services to the global semiconductor industry, he was also part of Production Support issues, monitoring of jobs and also involved in resolving calls based on the Severity of the issue and was also based on SLA.
• Involved in Scoping study as well as To Be study and Gap Analysis, Prepared Functional Design Specifications.
• Configured Enterprise Structure, Configuration of Document Types, Billing Types and Item Categories.
• Customization of Pricing Procedures, Created new Condition types for Taxes,
• Configured Customer Master using account group, account determination with FICO, Stock Transfer order with MM. Customization of Basic functions included Free Goods, Material Determination, Credit management and Output Control.
• Involved in Master Data Upload using LSMW for Customer Master,
• Post Implementation Go Live support for a period of One Month and was also involved in Preparation of End User Manual to the Client.
• Trained to End users and Key users in the area of SD Module

Client: Confidential,Period: September 2003 to November 2004

Confidential,is the world leader in abrasives products. The company is operating in 30 countries across the globe. They have Product line which includes Ceramics, Rubber, Plastics, Glass and Construction products etc. Their annual turnover is beyond 1000 cores and work force is up to 50,000 employees. Currently they are engaged in implementing SAP.
Saint Gobain is having 67 production plants, 42 sales organizations, 12 distribution channels and 10 divisions at various locations spread across the world.

Job Profile:

• I have been part of the OTC Support team as a SAP SD consultant.
• As part of the Project involved in ensuring timely response and resolution of problem tickets within the stipulated time period by adhering to the severity level benchmarks and achieving 100% efficiency with Customer satisfaction as top priority.
• Personal Ownership in delivery in terms of quality, timeline and estimate
• Contributing to SAP Competency and Organization as a whole
• Post implementation support includes solving the service requests raised by the end user.
• Maintain the accuracy of all master data’s like Organizational structure, Customer master, Sales Documents and Pricing etc.
• Worked on Major and Minor Enhancements in the project
• Preparation of History of service request generated by the customer

FUNCTIONAL EXPERIENCE
Company: Confidential,Period: January 2001 – August 2003

Confidential,is well-established name in the OFFICE AUTOMATION industry with Manufacturing, Marketing and Servicing of wide range Office Automation Products with Corporate office located at New Delhi and a wide Direct Marketing network of 30+ branches all over India. The company’s turnover is beyond 120 cores.

Job Profile:

• Worked as a Sector Sales Officer for Andhra Pradesh.
• My Profile includes the following activities:
• Involved in Complete Sales Life Cycle which includes Pre-Sales Activities (Inquiry and Quotation), Sales Cycle (Sales Order Processing, Delivery, and Billing) and Post Sales Cycle (Installation and Customer Service).
• Leading a team of 8 Sales executives and solicited business from them.
• Identified and appointed resellers and achieved sales targets for INFRES Range of Products, Presentation Solutions and Office Automation Products (Viz. KONICA Digital Photo Copiers, INFRES Loose Notes and Bundle Notes Machines and INFRES Document Shredder Machines etc) in Hyderabad, Visakhapatnam, Vijayawada and other parts of Andhra Pradesh.
• Responsible for the pre-sale and post sale activities of Presentation Solutions and Office Automation Products through Institutional & Channel Sales.
• Forecasting Anticipated Market Trends and proactively designing action plans for achieving desired targets.
• New Products Launched – Pre Launch and Post Launch activities done for new products.
• Dealers Appointment in Controlled Territories depending upon the potential of that territory
• Responsible for the promotional activities including branding, advertising to ensure brand awareness and visibility.
• Training field personal in essential aspects like Time Management, Territory Management, Record Maintenance, Customer retention, Area mapping and profitable selling
• Enhancing Customer Relationship through Frequent Visits, Services like Quality Information Time to Time, Gifts and Sponsorships.
• Market research on competitor activities, market trends, and new product introductions, Trade offers, Gift offers, Price, availability etc.

Company: Confidential,Period: May 2000 – December 2000

Confidential,The N0.1 in Print Media is the Official Publishers of
Confidential,A Comprehensive Business Directory in twin cities.
Head office located at New Delhi and Branches offices all over India.

Job Profile:

• As a Sale Executive my responsibilities include:
• Plan for the month, ensure consistence by executing the plans on daily basis.
• Mapping allotted territory for potential of Business from Corporate’s as well as from small business establishments for selling our concepts.
• Actively participated in various sales promotional activities
• Keeping an overview on competitor activities
• Improve productivity calls and line selling.

MBA Marketing
Bachelor of Commerce
Diploma in Computer Applications