SUMMARY:

• Overall 14 years of professional experience with 12 years into SAP Hybris C4C, (E - Commerce) ERP & CRM worked on 5 End-to-End Implementation, Support, and Rollout Projects.
• SAP CRM & ERP Implementation experience in different Industries - Electronics, Pharma & Life Science, Hi-tech, Telecommunication, IS- Automotive & Leasing and Utilities Industry.
• Full life cycle Implementation experience, worked on all stages of ASAP methodology and Solution Manager.
• Experienced into in SAP CRM - Service, Sales and Marketing Management, IPM, Interaction Center, Web UI and Analytics on - CRM 7.0 -EHP/1/2/3/4 on Global Template.
• Integration with SAP CRM - ERP, BI/BO, MDM and other 3rd Party Applications and Data Replication on Master and Transactional data.
• Implementation experience in ECC 6.0- SD and Integration with SAP CRM to ECC, through Middleware and Master and Transactional data replication.
• SAP Hybris Cloud - C4C - by using the HCI/CPI - Integration with Marketing, Sales & Service
• Experienced in SAP CRM E-Commerce ISA -Internet Sales -Web Channel - WCEM 3.0 (Web Channel Experience Management.
• Experienced in SAP CRM Leasing - Financial Services, Transaction types, financial products and Services. Integration with SAP ECC - FI-CA and ALE configurations for Accounting, Termination, Buyout and End of Leasing.
• Experienced in SAP CRM Sales - Service and Integration with ECC.
• Experienced in SAP CRM E-Commerce ISA -Internet Sales -Web Channel - WCEM 3.0 (Web Channel Experience Management)
• Experienced with SAP CRM - Middleware configurations, Site, Subscription and publication.
• Mater and transactional date replication from source and target.
• Experience in gathering key business requirements and developing Solution/IT architecture, solutions, and technical strategies that support Business needs.
• End to End Implementation experience using Agile & Scrum Methodology
• The developed solution it meets the client requirements and expectations.
• Experienced into SSC- 2.0 (Solution Sales Configuration) CPQ Product Configuration
• SAP Hybris & Integration with ERP/CRM through Data Hub on B2B & B2C.

PROFESSIONAL EXPERIENCE:

Confidential

SAP Hybris Functional Lead

Environment: CRM 7.0 EHP4 and ECC 6.0, SAP Hybris - Commerce

Responsibilities:

• Involved in Leasing Industry Implementation project on SAP Hybris Cloud for Customer and SAP CRM Integration on - Global Template.
• Experience in gathering key business requirements and developing Solution/IT architecture, solutions, and technical strategies that support Business needs.
• Discussed with Business SME’s on the requirement and providing solution and demos as and when need.
• SAP Cloud for Customer (C4C- Sales & Service) Implementation and Integration with SAP CRM on- premise and SAP ERP using SAP HCI Connector.
• Conducted the workshops for business users on requirement gathering, demos, trainings, PoC and Support.
• Integration with SAP Hybris Cloud for customer and Hybris Commerce for Quotation and Contracts.
• Worked on the following Confidential process Master lease agreement, (MLA), Quotation & Contract, Midlease Change and Vehicle Termination & Remarketing
• Worked on warranty management on Customer & Vendor warranty.
• Hands-on experienced on configurations, setup, Integration with C4C Solution with op-premise SAP CRM, and ERP. iFlows integration with HCI logical and technical routings.
• Experienced in SAP Cloud for customer - Sales and Service
• Transactional scenario integration, Activity, Lead, Opportunities, Quotation and Sales Order.
• Service Ticket, Service Order and Confirmation, Billing and I-Objects.
• Leasing Master data mapping with SAP CRM and C4C, Contact, Accounts, Product and Price.
• Maintained the setting and configuration from SAP CRM and C4C
• Production support and handing Hypercare tickets.
• Provided the end user Trainings

Confidential

SAP Hybris/CRM Business Analyst

Environment: SAP Hybris 6.0

• Involved in Hybris Implementation, Support & Enhancements on B2B e-commerce Accelerator customers delivering Software Capabilities conducted Workshops, facilitating requirement gathering sessions in Agile and Scrum project environments.
• Prepared the detailed functional design documentation and delivering custom tailored workshops.
• Delivered software workshops, technical and non-technical to clients and partners.
• Providing the vision of the solution through user stories creation, clear intent and acceptance criteria for the Scrum team to develop and engineer the greatest ROI for the customer.
• Experienced in the Hybris Cockpit modules hMC, PCM, WCMS, hAC, Backoffice, CS-ASM
• Order Management & Fulfillment Process and ImpEx.
• Product catalogs and Content Catalogs for staged and online versions
• Provided the solutions and design on the custom development on, Custom pop screens to suggest substitutes, enhanced the Advanced Search capabilities, Bulk Order Pad, Future shipments for pre-order and Back Order for out of stock items. Provided the options continue shopping check out and Guest login.
• Integrated Chat functionalities, Fed-Ex for delivery charges and Cyber source payment gateway Integration.
• Implemented Marketing functionalities on Promotions & Vouchers, Product Reviews & Ratings, and advance personalization & customer segments.
• Suggest Alternates, accessories, and Variant Products.

Confidential

SAP Cloud for Customer - C4C - Consultant

Environment: CRM 7.0 and ECC 6.0

Responsibilities:

• Involved in SAP Cloud for Customer (C4C) Implementation and Integration with SAP CRM on- premise and SAP ERP using SAP PI Connector.
• Prepared project specific documents on the Business Blue prints, functional and technical specification documents.
• Conducted the workshops for business users on requirement gathering, demos, trainings, PoC and Support.
• Hands-on experienced on configurations, setup, Integration with C4C Solution with op-premise SAP CRM, and ERP. iFlows integration with HCI and PI logical and technical routings.
• Experienced in SAP Cloud for customer - Sales and Service
• Transactional scenario integration, Activity, Lead, Opportunities, Quotation and Sales Order.
• Service Ticket, Service Order and Confirmation.
• Master data mapping with SAP CRM and C4C, Contact, Accounts, Product and Price.
• Maintained the setting and configuration from SAP CRM and C4C
• Production support and handing Hypercare tickets.

Confidential

Sr Advisory Consultant - SAP CRM/SD

Responsibilities:

• Involved in Blue Harmony Global Implementation Temp on Service process prepared, Functional Specifications on Ibase specific WRICEF, Configuration, BPP, Test Scripts documents.
• Customized process for Equipment Master creation from Sales Orders and replication in to CRM
• Building a custom object relationship table on ECC side for equipment’s supports the object relationship design for Ibase design on CRM and vice versa.
• IBase Management Result Screen - Service Request creation based on selection of IM function
• IBaseMgt Warranty Adjustment & Hardware & Software Association change
• Worked on Return Order with Reference to different types of sales Orders and Billing.
• Create a centralized process to initiate & manage product installations

Confidential

Advisory Consultant

Environment: SAP CRM 7.0 and ECC 6.0

Responsibilities:

• Involved in Olympus, Sales and Service process configuration. Prepared, PDD, Functional Specifications BPP, Test Scripts and SIT Testing
• Involved in PDD document preparation, Gap Analysis and Gap Resolution
• Configured Service Order processing, there are different types of transactions; Field Service Order, TAC service Order, Investigation and Parts Order etc.
• Configured Consignment process from service order and confirmation
• Configured Service Confirmation process and Debit memo request replication in ECC
• Configured Warranty Claim Management with different transaction types as follow-up
• Worked on Service process pricing Conditions and pricing procedure downloaded ECC to CRM
• Worked on Depot Repair process CRM & ECC
• Worked on Equipment leasing for Medical devices.
• Configured Installed Base Management, worked on Install Base Management and Individual Objects, mapping with Equipment Master in ECC and Replication from ECC to CRM as an Individual object with Technical Asset no and serial number profile and model number
• Worked on Installed base enhancements and custom fields. Updating data from transactions into IBase
• Configured Warranty Management, Different types of Warranty products creation and assignment. Updated from Transaction types into Installed Base

Confidential

AP CRM Functional Consultant

Environment: SAP CRM 2007 and ECC 6.0

Responsibilities:

• Involved in Sales and Service Process Configuration Prepared functional specifications
• Business Blue print preparation, Gap Analysis and Gap Resolution
• Configured Web UI Business Roles for Sales and Service
• Configured Sales Order Management, Contract Management Payment Card processing and Third party order, Consignment Order types maintained in ECC
• Configured Service process, worked on Install Base Management and Objects, Equipment Master Replication from ECC to CRM as Individual objects with and serial number profile.
• Configured Service Contracts and Service Order Management

Confidential

SAP CRM Functional Consultant

Environment: SAP CRM 5.0

Responsibilities:

• Day-to-day Support activities - handling issues and maintaining response and resolution without any escalations
• Service Support, Resolved End-user Tickets
• Primarily responsible for interacting with users on tickets and understanding the nature and scope of the issue and providing resolution
• Filed Service Order, In-House Repair and Complaints
• Analyzing and resolving Production issues
• Involved in most number of new change requests performed by CRM team in this project
• Solving middleware related support issues- Customize objects -Data Synchronization
• Monitoring un-processed Bdoc messages and performing Request
• Monitoring inbound and outbound queues status and it's successful reprocessing
• Gathering Requirements from the Client on new enhancements and providing solutions in SAP as per the requirements

Confidential

SAP CRM Functional Consultant

Environment: SAP CRM 5.0

Responsibilities:

• Responsible to customize the Client’s business process for License Sales Module On CRM PCUI.
• Business Blue print preparation, Gap Analysis and Gap Resolution
• License Sales Contract
• Configured Transaction Types and Item category determination for License Sales Contract.
• Customized License Acquisition Contract with Fixed Royalties and Variable Royalties.
• Customized Contract related Billing Incoming Royalties and Outgoing Royalties settlements. Configured IP Shipping and Territory Attributes

Confidential

CRM Functional Consultant

Environment: SAP CRM 5.0

Responsibilities:

• Involved in Service process configuration with IC Web Client and Prepared Function specifications.
• Configured Organizational Data for Sales and Service Scenarios.
• Configured, Service Master Data, Installed Base and Configured Solution Database.
• Configured Interaction Center Service Scenario with Service Transactions IC Web Client, Service Ticket, Service Order and Service Contracts. Maintained Number Range for Service Transactions, Defined Item Categories for Service Process Transactions and Item Category Determination.
• Configured CRM Complaint Management and IC Agent Functions, Maintained Agent Inbox settings and Category Modeler.

Confidential

Associate CRM Functional Consultant

Environment: SAP CRM 4.0

Responsibilities:

• CRM Interaction Center (Win Client)
• Mapped business scenarios to Framework, Maintained Framework and Window Titles.
• Scenario Profiles, Defined Profile for Contact Search
• Configured Workspaces, Defined Profiles for Transaction Workspaces, and Defined Workspace Profiles.
• Configured IC Win Client profile and Assigned IC Profiles to an organizational unit.
• Maintained Scripting Variables, Reminder Scripting and Interactive Scripting.
• Configured Agent Inbox Settings, Activated Agent Inbox, Defined E-Mail Address, Defined Global Settings and Defined Editor Profile.

Confidential

Associate Consultant

Environment: SAP SD 4.6c

Responsibilities:

• Enterprise structure: Mapping the Sales & distribution organization structure into SAP Enterprise structure
• Master data: Customer master data, account groups, number ranges, partner determination procedure.Sales Documents: Sales documents for sales processes that include Inquiry, Quotation, Contract, Scheduling agreement, Consignment Sales, Third Party sales, Credit memo and Debit memo requests, Return sales.